Magellan Solutions

OCTOBER 12, 2023

Fun fact: 71% of clients will suggest a business if they had a good experience with their services? In today’s business environment, impressing customers isn’t just a perk. It’s becoming a strategic necessity to outperform their competitors. However, captivating your customer’s interest is not as simple as it might seem. One of the ways companies achieve customer service excellence is by providing a responsive, empathetic platform and this is what inbound customer support services aim for.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Effort Score Self Service 52

InMoment XI

OCTOBER 12, 2023

Omnichannel contact center solutions should be more than just a few buzzwords that are thrown around in your boardrooms. They should be strategies that deliver the seamless, convenient, and efficient interactions with brands that customers expect. By integrating multiple communication channels into a unified system, businesses can significantly enhance the customer experience We have outlined four benefits that omnichannel contact center solutions will have on your business.

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Contact Center Omni-Channel Customer Experience Social Media 260

Call Experts

OCTOBER 12, 2023

In an increasingly digital world, where communication often occurs through screens and keyboards, there are moments when we find ourselves saying, I need to speak to someone!” Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance.

Call Center Solutions 105

Call Center Solutions Customer Satisfaction Connections System 105

Blueshift

OCTOBER 12, 2023

We are back with a new blog in our Deliverability Doctors blog series – and this time we are talking about protecting your email deliverability, as well as the potential roadblocks you could encounter! Like every other challenge, sometimes email deliverability problems don’t emerge suddenly. If you didn’t notice the slight changes in the behavior of your email metrics, you are mistaken.

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Metrics Customer Experience Customers 104

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Beyond Philosophy

OCTOBER 12, 2023

If you have too much to do because you’ve agreed to do too many things, then you could suffer from a cognitive bias identified and explained by Daniel Kahneman and Amos Tversky called the Planning Fallacy. Today, we look at why this happens and what you can do about it in the future. The Planning Fallacy is rooted in optimism and affected by how we think about the future.

Healthcare 88

Healthcare Resources System Banking 88

SAP Customer Experience

OCTOBER 12, 2023

You spoke – we listened! In our continued commitment to improving our customer’s experience in SAP for Me, SAP is pleased to share enhancements that we have made to the functionality of the Cloud Contract Card in the Finance and Legal Dashboard of SAP for Me. To add clarity on.

Customer Experience 83

Customer Experience Customers 83

Brandwatch CX

OCTOBER 12, 2023

Planning for 2024? Discover the 5 must-know social media marketing trends and best practices to fuel your marketing strategy.

Social Media 96

Social Media Trends Strategy Marketing 96

Adrian Swinscoe

OCTOBER 12, 2023

Today’s interview is with Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company. Nate joins me today to talk about the recent […] The post Brands don’t need more feedback or survey data to better understand their customers – Interview with Nate Sanders of Artifact first appeared on Adrian Swinscoe.

Feedback 76

Feedback Survey Brands Data 76

ShepHyken

OCTOBER 12, 2023

This week, we feature an article by Philip Portman, Founder/CEO of Textdrip , a texting platform for insurance, mortgage, real estate, and solar sales. He shares how SMS automation can be leveraged to enhance customer experiences by providing personalized and timely interactions. In an era where customers value personalized and timely interactions, SMS automation has emerged as a powerful tool to create exceptional customer experiences.

Customer Satisfaction 62

Customer Satisfaction Insurance Communication Engagement 62

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

BirdEye

OCTOBER 12, 2023

The people who take part in your surveys are just as crucial as the accuracy of the survey results. Unfortunately, finding the right survey respondents can be challenging for many business owners. If you’re on the hunt for customer opinions, you need to target the correct audience — one that will be fair but honest. And knowing where and how to find that audience is key.

Survey 59

Survey How To Social Media Net Promoter Score 59

Clarivate

OCTOBER 12, 2023

In a world driven by rapid advancements in artificial intelligence (AI), the landscape of intellectual property (IP) law and practice is poised for a transformative shift. Generative AI has entered the mainstream with a ripple effect on the industry. Our latest report, Redefining AI: How IP Practice Meets the Coming Wave, puts the perception of AI front and center to understand what’s next for the IP.

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Report Meeting Survey Industry 59

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. Positive reviews are great for sales. And they bolster your online reputation management efforts. By generating personalized responses and continuously monitoring feedback, businesses can mitigate the damage caused by negative customer reviews and use them as catalysts for improvement.

Feedback 59

Feedback Consumers Customers User Experience 59

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives.

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Comparison Knowledge Base Gamification NPS 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

VDS

OCTOBER 12, 2023

Are you caught in the cloud contact center whirlwind, where it’s all about making a sale, but no one talks about what happens after go-live, or the customer’s lifetime value? Let’s break the silence and shift the focus to long-term success. In the tumultuous world of cloud contact centers, you will soon realize that something is not right.

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Contact Center Sales Customers 52

Optimove

OCTOBER 12, 2023

In a digital landscape brimming with health and wellness apps and platforms, retaining customers has become a pressing concern for Kilo Health. The success of the company relies heavily on its customers’ commitment to healthier lifestyles. The quest for a global customer retention solution The task at hand was to seamlessly integrate a global customer retention platform that could enhance Kilo Health’s ability to retain customers.

Customer Retention 52

Customer Retention Customer Centricity CRM Roadmap 52

CSM Magazine

OCTOBER 12, 2023

When organizing an event, ensuring the security of attendee information is a priority. With the rise in cyber threats and data breaches, event planners must take steps to protect data. This is where venue manager software comes in handy. By utilizing security features and protocols, venue manager software safeguards attendee information, providing a secure event experience.

Software 52

Software Management Exercises Measurement 52

Feedbackly

OCTOBER 12, 2023

The importance of optimizing touchpoints in a customer journey needs no special introduction. As conjunctions of contact between the customer and brand, touchpoints play a major role in the quality of the overall customer experience. But, some touchpoints are more influential and pivotal than others. They are used more often by customers and demand special attention.

Touchpoint 52

Touchpoint Customer Journeys How To Social Media 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

CSM Magazine

OCTOBER 12, 2023

Futures market trading is a world of constant movement and challenges. Success here depends on various factors, from strategies to risk management. However, one often underestimated factor can be a game-changer: exceptional customer service. When people think of customer service, they typically picture helpful voices on the other end of a phone line or friendly faces at a retail store.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Marketing Retail 52

Forrester's Customer Insights

OCTOBER 12, 2023

“If You See Something, Say Something®” is the tagline for a national campaign but it’s also become an unofficial motto for values-driven employees dedicated to facilitating an ethical culture of their organizations and who are unafraid to blow the whistle on corporate actions that go against it.

Culture 56

Culture Management Customers 56

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series. The new report provides organisations with strategic guidance on adapting to the seismic shifts in customer behaviour that are reshaping customer journey and contact service strategies.

Groups 52

Groups Omni-Channel Customer Journeys Customer Engagement 52

My Customer

OCTOBER 12, 2023

If you have too much to do because you've agreed to do too many things, then you could suffer from a cognitive bias identified and.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester's Customer Insights

OCTOBER 12, 2023

Whether you realize it or not, revenue development reps are already working with buying groups. Learn how to formalize this process internally today.

Groups 58

Groups How To B2B Sales 58

Brad Cleveland Blog

OCTOBER 12, 2023

Recently, I was interviewed by Ziptone, the online resource for customer contact professionals in the Netherlands. It was a pleasure to talk with them about developments in customer experience, customer service and contact centers. Here is the beginning of the … Continue reading → The post A Fascinating Time for CX appeared first on Brad Cleveland.

Contact Center 52

Contact Center Resources Customer Service Customer Experience 52

Help Scout

OCTOBER 12, 2023

To build a brand that lasts, you need to find an ecommerce team structure that enables great collaboration and smooth scaling. In this article, we’ll dive into the essentials of structuring your ecommerce team for maximum efficiency and profit.

Ecommerce 45

Ecommerce Brands 45

Adrian Swinscoe

OCTOBER 12, 2023

Today’s interview is with Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company. Nate joins me today to talk about the recent […] The post Brands don’t need more feedback or survey data to better understand their customers – Interview with Nate Sanders of Artifact first appeared on Adrian Swinscoe.

Feedback 40

Feedback Survey Data Brands 40

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Forrester's Customer Insights

OCTOBER 12, 2023

What it takes to comply with the requirements of the EU's Corporate Sustainability Reporting Directive (CSRD).

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Company Report Government Financial 58

Brad Cleveland Blog

OCTOBER 12, 2023

Recently, I was interviewed by Ziptone, the online resource for customer contact professionals in the Netherlands. It was a pleasure to talk with them about developments in customer experience, customer service and contact centers. Here is the beginning of the … Continue reading → The post A Fascinating Time for CX appeared first on Brad Cleveland.

Contact Center 26

Contact Center Resources Customer Service Customer Experience 26

West Monroe

OCTOBER 12, 2023

Healthcare organizations have become a prime target for malicious cyberattacks that have surged in recent years—and only show signs of increasing. The motivations behind these attacks range from extortion to espionage and even cyber warfare. While government officials, technology professionals, and security officers have sounded the alarm for years, dire warnings are increasingly coming from organizations like the Joint Commission , ECRI , and the FBI, which in 2022 ranked the healthcare s

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Healthcare Hospitality Insurance Government 52