Optimove
JUNE 8, 2023
So embedded in our daily lives are omnichannel interactions with our favorite brands that we barely notice if they’re doing it properly. Seamless, smooth, and valuable interactions have become the best way to maintain a valuable two-way relationship. How? Let’s get into it. Reaching customers where you find them with relevant, valuable messaging is critical to remaining relevant and valuable.
InMoment XI
JUNE 8, 2023
InMoment® assists alphabroder in improving the employee experience (EX) to ultimately improve customer experiences (CX) by establishing an action-based employee experience improvement program that focuses on communication, development, and acknowledgement. alphabroder, an industry leader in the promotional products space, provides apparel and additional goods to promotional product distributors, athletic team dealers, and screen printers and employs thousands of associates throughout multiple fa
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CSM Magazine
JUNE 8, 2023
Customer service sucks. It is worse today than in 1979 when I decided to do something about customer service and developed the world’s first customer service program, Feelings which was released in January 1980. Today my son, Matthew, who is in Minneapolis for 4 days with his family, wanted to go to Wally’s in Bloomington, Minnesota. This is one of his two favorite restaurants in the Twin Cities where I live.
MyCustomer
JUNE 8, 2023
Evelyn Hamilton discusses the ways in which customer data can streamline the customer experience of travellers, and in doing so, enhance customer loyalty.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
dscout People Nerds
JUNE 8, 2023
New tools like ChatGPT will inevitably have an impact on user research. But what that will look like is up for debate.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JUNE 8, 2023
Amazon Personalize now enables popularity tuning for its Similar-Items recipe ( aws-similar-items ). Similar-Items generates recommendations that are similar to the item that a user selects, helping users discover new items in your catalog based on the previous behavior of all users and item metadata. Previously, this capability was only available for SIMS , the other Related_Items recipe within Amazon Personalize.
ShepHyken
JUNE 8, 2023
This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. It discusses customer experience gaps that hinder profitability and how to close them. Are you providing as good of a customer experience as you think you are? Customer experience gaps refer to the disconnect between what your customers expect from your brand and what your brand actually delivers.
AWS Machine Learning
JUNE 8, 2023
Data scientists need a consistent and reproducible environment for machine learning (ML) and data science workloads that enables managing dependencies and is secure. AWS Deep Learning Containers already provides pre-built Docker images for training and serving models in common frameworks such as TensorFlow, PyTorch, and MXNet. To improve this experience, we announced a public beta of the SageMaker open-source distribution at 2023 JupyterCon.
Interactions
JUNE 8, 2023
Customer service has evolved from being a mere supplementary feature offered by businesses to a vital aspect in fostering enduring relationships with consumers in the competitive market landscape. The Interactions’ survey conducted in March 2023, titled “CX and the Consumer: Pitfalls and Possibilities,” involving 1,000 US consumers, demonstrates how exceptional customer service can be utilized as a potent instrument for cultivating long-lasting connections with customers, leadi
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
AWS Machine Learning
JUNE 8, 2023
Customers expect quick and efficient service from businesses in today’s fast-paced world. But providing excellent customer service can be significantly challenging when the volume of inquiries outpaces the human resources employed to address them. However, businesses can meet this challenge while providing personalized and efficient customer service with the advancements in generative artificial intelligence (generative AI) powered by large language models (LLMs).
MiaRec
JUNE 8, 2023
An effective agent evaluation process is key to knowing how your contact center is performing. How can your contact center use agent evaluations to get the best ROI?
Pretium Solutions
JUNE 8, 2023
Are you ready to improve the performance of your business? Learn about these 7 steps for a better financial year. When the financial year rolls to a close and you sit back and reflect on how your business went – how do you feel? Happy with how your business has performed? Disappointed? Excited about the next financial year? Worried about the next unexpected disaster?
Uplight
JUNE 8, 2023
Hannah Bascom recently joined Uplight as our Chief Market Innovation Officer, helping the brand, corporate marketing, product marketing, and market development teams spotlight the work that Uplight is doing to power the clean energy transition. Learn about Hannah’s background, what she brings to Uplight, and why she chose to be a part of our mission.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Pretium Solutions
JUNE 8, 2023
Are you ready to improve the performance of your business? Learn about these 7 steps to take now to make your next financial year better. When the financial year rolls to a close and you sit back and reflect on how your business went – how do you feel? Happy with how your business has performed? Disappointed? Excited about the next financial year?
Gainsight
JUNE 8, 2023
If you know anything about me or my leadership style, one thing is for certain: my strategies for being a CEO and a dad have some overlap. For both, I have the same five Taylor Swift puns ready to go on repeat (It’s me, hi, I’m the problem, it’s me), I will always try to capture Brené Brown’s empowering vulnerability, and I will always look to my family for inspiration.
Merkle
JUNE 8, 2023
I Am Merkle is our interview series led by Merkle's DEI team, highlighting the exceptional individuals that contribute to the diverse and vibrant work environment at Merkle. Merkle Technology Strategy team recently had the opportunity to engage with one hundred Cristo Rey High School students, leading a full day presentation on consulting and marketing, organized by Merkle.
CSM Magazine
JUNE 8, 2023
Excellent customer service is critical to the long-term success of any business. Companies boost their reputation and brand image and build loyalty by treating customers right. When people have pleasant, positive reactions while navigating returns or troubleshooting other issues, they’ll want to return to your store or services again and again. That gives companies with stellar customer service a serious competitive advantage.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
dscout People Nerds
JUNE 8, 2023
Not the time to study people who aren’t your users is a big missed opportunity. Learn how and when to test the right participants.
CSM Magazine
JUNE 8, 2023
As a call center agent, your job is to provide excellent customer service and support customers. In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. Chatbots – The first way AI technology can help call center agents deliver better customer service is through chatbots.
MyCustomer
JUNE 8, 2023
Quickline partners with leading Salesforce consultancy, makepositive, in specialist £1m+ project Makepositive will implement 8th Jun 2023 Sabio's makepositive in £1m project with Quickline
CSM Magazine
JUNE 8, 2023
Merseyside based contact centre with 1500 people chooses technology to support ambitious growth plans. Calabrio , the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. TCC plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base and hybrid-working in a multi-chan
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
My Customer
JUNE 8, 2023
A strange thing about corporate life is that after you get your annual spending budget approved for your department, you often still have.
Brad Cleveland Blog
JUNE 8, 2023
When talking about their feedback system, Emily Weiss, founder and CEO of the fast-growing beauty company, Glossier, said, “I read every comment that comes in.” Wow, what a commitment. And, when determining what actions to take, you can just picture her mulling over different criteria … Continue reading → The post Acting on Feedback: 8 Criteria to Determine What Actions to Take appeared first on Brad Cleveland.
Forrester's Customer Insights
JUNE 8, 2023
Every day, I speak with enterprises using or aspiring to use the internet of things (IoT). Much of what they want to know are the primary use cases where it can serve them. For this reason, I lean on a combination of quantitative and qualitative insights to build out a use-case heat map by industry.
Brad Cleveland Blog
JUNE 8, 2023
When talking about their feedback system, Emily Weiss, founder and CEO of the fast-growing beauty company, Glossier, said, “I read every comment that comes in.” Wow, what a commitment. And, when determining what actions to take, you can just picture her mulling over different criteria … Continue reading → The post Acting on Feedback: 8 Criteria to Determine What Actions to Take appeared first on Brad Cleveland.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
JUNE 8, 2023
The functions-as-a-service (FaaS) market is developing rapidly as vendors elevate their offerings to meet enterprise needs. Driving demand is a shift from the cloud-born startup development shop to the large-scale enterprise, where FaaS platforms are helping developers rapidly deploy new capabilities into production without wrangling with Kubernetes clusters or building out application servers.
SmartKarrot
JUNE 8, 2023
In today’s momentarily evolving business landscape, it is quite common for business leaders and managers to be hoarded with lengthy ‘to-do lists’. And it is also quite common to get overwhelmed looking at the sheer number of tasks that need to be attended to and accomplished each day. Enter task management platforms. These platforms, which streamline work and collaboration, also provide a dedicated feature to handle to-do lists!
Forrester's Customer Insights
JUNE 8, 2023
Forrester started covering Zero Trust (ZT) adoption in APAC in early 2020, when Zero Trust was largely touted as a buzzword in our region. At the time, this inaugural APAC specific ZT research showed that while ZT is mainstream in US and Europe, it was slowly but surely gaining adoption in APAC.
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