Cyara

OCTOBER 10, 2023

As a Contact Center manager, you likely already have an established method of trying to understand how you are being perceived by your customers. Whether you have had a Voice of the Customer (VoC) program for quite some time, or you are just starting out, chances are that you are capturing customer feedback across all of your contact center channels, summarizing it and then presenting the data on a dashboard, which is reported to your leadership on a regular basis.

Contact Center 76

Contact Center Leadership Feedback Report 76

C3Centricity

OCTOBER 10, 2023

Do you always need the market research studies you run? You might have seen a recent post of mine on LinkedIn where […] The post Do Less Market Research But Know Much More About Your Customers first appeared on c3centricity.

Marketing 226

Marketing Study Customers Analysis 226

Experience Investigators by 360Connext

OCTOBER 10, 2023

Ever feel like your customer feedback is being dismissed or ignored? Can negative comments be transformed into something that propels growth and change? In our latest episode, we tackle these questions and more. Discover how creating an effective action plan, gaining support from leaders and teams, and utilizing technology can transform negative feedback into actionable tasks.

Feedback 143

Feedback Resources Training Communication 143

ShepHyken

OCTOBER 10, 2023

The title of this article may sound like a lesson in sales, but it’s much bigger than that. It’s about the entire customer experience. If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. Imagine if your organization were bold enough to state that the value it delivers to customers would make price irrelevant.

Culture 146

Culture Customer Service Training Employee Experience Course 146

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Blueshift

OCTOBER 10, 2023

Throughout my career, I’ve had the privilege of collaborating with customers from various retail and e-commerce companies. One shared objective has consistently emerged: the pursuit of rapid growth and scalability in today’s ever-evolving marketing landscape. Unfortunately, many companies often find themselves entangled in the complexities of data integration and extended set-up processes.

ROI 111

ROI Retail Marketing Brands 111

Feedbackly

OCTOBER 10, 2023

Join us on November 1st to hear about how to maximize the outcome of customer experience personalization. Date: November 1st, 2023 Time: 2 PM EET (UTC +2) / 12 PM GMT (UTC +0) Tiempo de duración: 60 min >> Save your free seat here Everybody is saying that personalized customer experience (CX) is important and we need to do it, but only a few actually know if they are doing it right.

Measurement 98

Measurement Ecommerce Customer Experience How To 98

AWS Machine Learning

OCTOBER 10, 2023

Today, we’re excited to announce that the OpenAI Whisper foundation model is available for customers using Amazon SageMaker JumpStart. Whisper is a pre-trained model for automatic speech recognition (ASR) and speech translation. Trained on 680 thousand hours of labelled data, Whisper models demonstrate a strong ability to generalize to many datasets and domains without the need for fine-tuning.

Training 93

Training Comparison Data Conference 93

Helpware

OCTOBER 10, 2023

Chasing greater revenue, a fusion of traditional tactics and innovative technology stands paramount. Explore upselling techniques, where customers are enticed to consider superior product versions, and suggestive selling, where add-on options enhance the core purchase.

Strategy 92

Strategy Innovation Technology Customers 92

Zeisler Consulting

OCTOBER 10, 2023

I recently wrote an—unintended to be, but maybe could be construed as, snarky— article about not doing VoC anymore. The upshot was that, anything you put into your VoC program is wasted time, money, and effort if you’re not doing stuff with the insights you get out of it. You may say maybe I’m not interested in what Customers have to say, but that’s not at all what I meant.

Customer Insights 72

Customer Insights Course Report Marketing 72

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Provide Support

OCTOBER 10, 2023

Provide Support, LLC has been offering live chat software for websites for almost 20 years. Our service is known to be the one of the most reliable on the market with 99.99% uptime.

Software 71

Software Marketing 71

MyCustomer

OCTOBER 10, 2023

It feels like people around the world have been through a lot in the last few years.

Customers 103

Customers 103

SAP Customer Experience

OCTOBER 10, 2023

Virtual Outubro 25, 2023 Agenda Prezado Cliente; Temos o prazer de convidá-lo para o Workshop de Inovação SAP MaxAttention, com foco em SAP Business Technology Platform, que acontecerá virtualmente em 24 de outubro de 2023. Você pode encontrar a agenda atualizada aqui. No mundo atual, as organizações que inovam mais.

Technology 65

Technology Innovation Customer Experience Customers 65

CSM Magazine

OCTOBER 10, 2023

When it comes to getting your stuff from point A to point B safely, the humble shipping box is an unsung hero. In today’s global economy where everything from fancy china to flat-pack furniture travels thousands of miles, having sturdy boxes is crucial. Whether you’re an e-commerce seller mailing products to customers or you’re packing up your life for a big move, choosing the right boxes makes a big difference.

Tips 59

Tips Customers Brands Travel 59

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights. But like any other great tool ever made, Delighted also has some drawbacks that hold it back.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

CSM Magazine

OCTOBER 10, 2023

Accounting vs bookkeeping – what’s the difference? These two terms often get used interchangeably, but they refer to distinct financial management roles. While both are critical for business success, understanding how accounting and bookkeeping services differ is key. In this article, we’ll explain the unique functions of each. You’ll learn about their different scopes of work, required skills, reporting depth, and legal requirements.

Financial 59

Financial Report Analysis Trends 59

Optimove

OCTOBER 10, 2023

Whether it’s capturing the attention of non-depositing customers, nurturing relationships with active players, or re-engaging lapsed users, web push campaigns designed for each customer lifecycle stage have a far higher chance of resonating with your audience – fact! In Part One of this 3-part blog series , we took a look at why that approach is the optimum approach, but let’s do a quick recap: Personalized communication: Tailoring campaigns to specific stages allows you to connect w

Connections 52

Connections Analytics Engagement Strategy 52

CSM Magazine

OCTOBER 10, 2023

These days, with life moving so fast and new technology coming out all the time, how we pay for things keeps changing. Companies are always trying to use the latest digital tools to get ahead. So creating customized payment solutions tailored to their needs is becoming the key advantage for businesses wanting to stand out from the crowd. In this article, we’ll look at how these specialized payment systems are transforming the payment processing world.

ROI 59

ROI Financial Return on Investment e-support 59

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

kommunicate

OCTOBER 10, 2023

Last Updated on October 10, 2023 Artificial intelligence has been in the news a lot recently, especially since the launch of ChatGPT and Bard. Conversational AI, which is a subset of artificial intelligence, is also making incremental leaps every day. Conversational AI allows for natural conversations between humans and machines. It has made significant inroads [.

Healthcare 52

Healthcare 52

CSM Magazine

OCTOBER 10, 2023

Encoded, a leading provider of payment orchestration and gateway solutions , today announced its new partnership with Visa and approval as a Visa Direct Preferred Partner. As a Visa Direct Preferred Partner, Encoded is able to offer instant peer-to-peer payments via its Gateway Services API, as a well as being able to leverage the expertise and insight of the Visa Direct team to provide an exemplary money movement solution to customers.

Omni-Channel 59

Omni-Channel Banking Retail Innovation 59

Blake Morgan

OCTOBER 10, 2023

                         Most of us have grown up with the stereotyped idea that a leader should be emotionless and impersonal. But this isn’t the case, as we so often see that introducing personal feelings and emotional intelligence into the mix can make for better leaders with stronger connections to their employees.

Contact Center 52

Contact Center Airlines Leadership Connections 52

CSM Magazine

OCTOBER 10, 2023

Average handle time is an important contact centre metric but it can be a double-edged sword that creates customer dissatisfaction. It’s important to strike the balance between speed and personalised service delivery. The experience a company provides is as important as its products or services, as confirmed in a study by Salesforce of nearly 17,000 consumers worldwide.

Average Handle Time 59

Average Handle Time Multi-Channel Contact Center Metrics 59

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Gainsight

OCTOBER 10, 2023

There’s no question: AI is on fire. In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b in 2017. That’s an increase of more than 1,700%. The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing.

Course 52

Course How To Healthcare Transportation 52

SAP Customer Experience

OCTOBER 10, 2023

On behalf of the CRM & CX Product Learning CoE Team, it is my pleasure to introduce you in this blog post to the live session: SAP Customer Data Platform Essentials What is it about? The objective of this session is to give you an introduction to the capabilities of.

Data 57

Data CRM Customers Customer Experience 57

Forrester's Customer Insights

OCTOBER 10, 2023

This blog post dives into the Buyer Strategy layer of the Forrester Go-To-Market Architecture Model. This layer details a go-to-market strategy approach that aligns the needs of a particular buying audience with the best solution that will meet those needs.

Strategy 59

Strategy Marketing Connections Meeting 59

SAP Customer Experience

OCTOBER 10, 2023

Virtual Octubre 24, 2023 Agenda Estimado Cliente, Nos complace invitarlo al SAP MaxAttention Innovation Workshop centrado en ‘SAP Business Technology Platform’ que tendrá lugar virtualmente el 24 de octubre de 2023. Por favor encuentre la agenda actual aquí. En el mundo actual, las organizaciones que innovan más rápido con tecnología.

Innovation 57

Innovation Technology Customer Experience Customers 57

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Knowmax

OCTOBER 10, 2023

Explore 30+ ready-to-use help desk scripts examples & templates and discover best practices to enhance your customer service interactions.

Examples 52

Examples Interaction Customer Service Contact Center 52

Forrester's Customer Insights

OCTOBER 10, 2023

In most successful organizations, software developers align their goals with the goals of the business. In the real world, though, that’s not what happens. Instead, where you sit in the organization determines how you believe development teams should succeed.

Analysis 56

Analysis Software Survey Data 56

Knowmax

OCTOBER 10, 2023

Check Out The Tips, Scripts, and Phrases For Best Customer Service Conversations With Examples Inside And Learn The Top 5 Things To Avoid.

Tips 52

Tips Customer Service Customers Examples 52