Bill Quiseng
MAY 17, 2023
Customers pay for their experience, not your product or service. They buy with emotion and justify their decision with reason. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service. The value to your customers is in their personal interactions, not your “cash or credit” business transactions.
IntouchInsight
MAY 17, 2023
The Intouch Insight Platform just got a lot more powerful! Our new add-on feature packs allow you to customize the Intouch Insight Platform to meet all of your business needs.
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Totango
MAY 17, 2023
Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the rei
Upstream Works
MAY 17, 2023
Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Ways AI Can Improve Agent Engagement appeared first on Upstream Works.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
AWS Machine Learning
MAY 17, 2023
AWS delivers services that meet customers’ artificial intelligence (AI) and machine learning (ML) needs with services ranging from custom hardware like AWS Trainium and AWS Inferentia to generative AI foundation models (FMs) on Amazon Bedrock. In February 2022, AWS and Hugging Face announced a collaboration to make generative AI more accessible and cost efficient.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
West Monroe
MAY 17, 2023
Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. With upwards of $4.7 trillion in annual revenue being diverted from traditional financial services companies, legacy organizations need to remain competitive and innovative in the digital marketplace—and in the face of changing customer expectations where digital products and experiences are increasingly coveted.
The DiJulius Group
MAY 17, 2023
Customer service is often seen as a “soft skill,” something nice to have but not necessary for a business to run well. It’s an afterthought, and this is especially true for small businesses. When small businesses can learn customer service skills from larger ones, the business owners can see them flourish and thrive. You’re delivering. Read Full Article The post 117: How to Crush the Competition with Service appeared first on The DiJulius Group.
Pretium Solutions
MAY 17, 2023
If you are thinking about starting a business, follow these 12 steps to make your business a success Starting a business can be daunting, but with the right guidance and strategy, it’s possible to turn your dream into a reality. Here’s our 12 step guide to help you launch and grow a thriving business. Step 1: Identify Your Business Idea List your passions, skills, and interests, and consider current market trends and gaps that your product or service could fill.
Uplight
MAY 17, 2023
As our demand response (DR) programs grow, Uplight hosts an annual Orchestrated Energy on-site to analyze what we can learn from the prior season and what continuous improvements to make. Drawing from utility safety preparation, the Uplight team practices events from start to finish to ensure top performance for our clients. In this video hear Read More The post [Video] Uplight Kicks off the Demand Response Summer Season appeared first on Uplight.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Gainsight
MAY 17, 2023
Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Nick Mehta, CEO of Gainsight, took the stage to celebrate the tenth anniversary of Pulse and get fired up for the next decade, powered by generative AI , DCS, and—most importantly—all of you.
Circular Edge
MAY 17, 2023
Unleashing the Power of Data: Exploring Power BI Integration with JD Edwards Blog Credit: Ashim Lakhpat Introduction: In today’s data-driven business landscape, organizations rely on powerful tools to extract actionable insights from their vast amounts of data. One such tool that has gained significant popularity is Microsoft Power BI. With its intuitive interface and robust analytics capabilities, Power BI empowers businesses to make informed decisions and drive growth.
CSM Magazine
MAY 17, 2023
At Disrupt 2023, Sabio interviewed Leigh Hopwood, Chief Executive Officer, CCMA, on the importance of providing contact centre advisors with the right tools to do the job. In this video, Leigh discusses getting CX ‘buy in’ from senior leaders, why organisations should be doing what they can for their people and the changing role of the advisor.
Zonka Feedback
MAY 17, 2023
Explore the difference Customer Experience Surveys and Customer Satisfaction Surveys and learn how to choose the right survey for your business. Most business professionals across the globe often use the terms Customer Experience and Customer Satisfaction interchangeably as similar terms. Measuring any of these is a powerful way to measure the success of your company and leverage the valuable information to drive business growth.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
MAY 17, 2023
Understanding the psychology of customer service can help businesses create customer experiences that not only meet expectations but also exceed them. This, in turn, fosters customer loyalty and positive word-of-mouth recommendations, ultimately driving profitability. The psychology of customer service delves deep into the human mind, examining how emotions, motivations, and perceptions influence consumer behavior.
The DiJulius Group
MAY 17, 2023
Customer service is often seen as a “soft skill,” something nice to have but not necessary for a business to run well. It’s an afterthought, and this is especially true for small businesses. When small businesses can learn customer service skills from larger ones, the business owners can see them flourish and thrive. You’re delivering. Read Full Article The post 117: How to Crush the Competition with Service appeared first on The DiJulius Group.
IntouchInsight
MAY 17, 2023
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.
West Monroe
MAY 17, 2023
Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. With upwards of $4.7 trillion in annual revenue being diverted from traditional financial services companies, legacy organizations need to remain competitive and innovative in the digital marketplace—and in the face of changing customer expectations where digital products and experiences are increasingly coveted.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Optimove
MAY 17, 2023
This content is password protected. To view it please enter your password below: Password: The post Protected: New Homepage appeared first on Optimove.
Forrester's Customer Insights
MAY 17, 2023
While the prevailing macroeconomic conditions reinforce the need to control cloud spend, CFOs still require a solid business for any net-new spend. Building a business case for FinOps is relatively straightforward with a fairly quick ROI.
SmartKarrot
MAY 17, 2023
Role: Customer Success Specialist Location: Illinois, United States (Hybrid) Organization: RedMane Technology LLC As a Customer Success Specialist, you’ll giving clients support and guidance using mCase. This includes conducting a root cause analysis on problems. Guiding clients through mCase’s features, benefits, and features. Delivering online mCase training.
Forrester's Customer Insights
MAY 17, 2023
In early April, Anheuser-Busch’s Bud Light brand saw itself caught in a culture war fiasco. For its NCAA March Madness activation, the beer brand partnered with popular TikTok trans influencer Dylan Mulvaney for a one-time giveaway.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SmartKarrot
MAY 17, 2023
AI for compliance refers to the use of artificial intelligence (AI) technologies to improve compliance processes and ensure adherence to legal and regulatory requirements. AI can be used to automate compliance-related tasks, detect and prevent compliance violations, and provide insights into compliance risks and opportunities. AI helps to identify and evaluate unstructured data about risky behaviors in the organization’s day-to-day activities.
Forrester's Customer Insights
MAY 17, 2023
The majority of US marketers fear greenwashing blowback when communicating about their sustainability initiatives. Nike serves as the latest example why.
SmartKarrot
MAY 17, 2023
AI for compliance refers to the use of artificial intelligence (AI) technologies to improve compliance processes and ensure adherence to legal and regulatory requirements. AI can be used to automate compliance-related tasks, detect and prevent compliance violations, and provide insights into compliance risks and opportunities. AI helps to identify and evaluate unstructured data about risky behaviors in the organization’s day-to-day activities.
Forrester's Customer Insights
MAY 17, 2023
Growth, while essential, will remain elusive in 2023. How can you craft a strategy to grow revenue and create value for this year and beyond?
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
BirdEye
MAY 17, 2023
With all the options for communication, people have nowadays, you may think phone calls are old fashion or outdated. However, don’t let all those smart screens fool you. People are making and receiving more phone calls than ever. And as a result, more businesses are turning to voice messaging. Voice messaging technology can help you tap into the power of communicating via phone more efficiently.
Forrester's Customer Insights
MAY 17, 2023
Today’s winning digital strategies could be rendered meaningless by digital agents such as AgentGPT. Read this blog to learn why.
Integrity Solutions
MAY 17, 2023
What does it take to break into the top echelon of sales — and stay there? There’s no magical formula or one-size-fits-all answer for how to do it. But there are some things we can all learn from the salespeople who consistently sell with confidence, perform at the top of their games and achieve more- for themselves, their companies and their customers.
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