inmoment

AUGUST 5, 2020

Financial services brands are facing more complex challenges than ever before, especially when it comes to customer experience (CX) and sparking business growth. Additionally, the added stress of COVID-19 makes finance an even more sensitive topic for customers than usual, making the experiences brands provide even higher risk. .

Financial 52

Financial eBook Return on Investment ROI 52

Oracle

DECEMBER 9, 2019

This is a preview of the ebook “3 Customer Experience Essentials for Today’s Shoppers – And How to Thrive in the Experience Economy” For retailers wondering how to achieve CX optimization for the Q4 holidays and beyond, a few words come to mind: transparent , convenient , and custom.

Tips 42

Tips eBook Retail Ecommerce 42

Influitive

OCTOBER 28, 2015

They understand your unique sets of needs and challenges, and are most likely to provide sound advice based on their own experience. The need for social proof in the digital age. A Guide To Engaging B2B Customers In The Digital Age. This is why referral marketing programs can be so effective.

B2B 89

B2B Marketing Social Media eBook 89

InMoment XI

APRIL 3, 2024

And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. What Is Digital Experience? Why is Digital Customer Experience Important?

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Stella Connect

MAY 4, 2017

These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. If you want to come away feeling inspired, energized, and enthusiastic about the possibilities for your brand, you’ll no doubt enjoy all five keynote presentations.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40

SurveySparrow

SEPTEMBER 6, 2019

As a part of the customer experience program, Customer Lifetime Value is one of the key metrics that need to be tracked. It is the measurement of the value a customer brings to your company after the first purchase till the end. For starters, it helps you gauge a cost per acquisition that is reasonable. Why know your Customer Lifetime Value?

Social Media 51

Social Media Effort Score Metrics Customers 51

InMoment XI

NOVEMBER 2, 2021

At the end of the day, investing in customer experience (CX) is about more than just the score. A well-built voice of customer (VoC) program enables organizations to anticipate what new customers are seeking in a brand and thus be ahead of the curve. And if that sounds familiar to you, that’s okay! Look no further! Let’s dive in!

ROI 260

ROI Customer Retention Infographics eBook 260