Michel Falcon Experience

AUGUST 18, 2014

After understanding these statistics you may approach employee onboarding differently. If you follow my blog or are subscribed to my email list (free ebook available on my homepage), you’ll know that I don’t just quote statistics and that I’m not theoretical. Employee onboarding is in the DNA of admired companies.

Handbook 123

Handbook eBook Training Exercises 123

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . Companies apply the golden rule of business to customers and employees. . High-value outcomes with real ROIs will reign supreme. .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Education Services Group

MAY 17, 2021

CS leaders are often thrust into the spotlight, expected to grow Customer Success capabilities at a record pace, and prove the organization’s value by demonstrating ROI. What they mean is that the relationship between a company and its employees will define the relationship between its employees and its customers.

Customer Success 52

Customer Success Engagement Customer Journeys eBook 52

Think Customers

DECEMBER 13, 2021

Step #5: Orchestrate improved customer and employee experiences Once your transformation strategy is defined and you have full buy-in across your organization, you can begin to implement the changes you’ve prepared for, starting with the first point on your roadmap. There are many ways to begin measuring your CX program.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Qualtrics

OCTOBER 30, 2020

A culture of equity and inclusion is not only critical to the success of diversity efforts, but creating an equitable and inclusive workplace also creates a positive employee experience. Tip #3: Speak to return on investment (ROI). Tip #4: Include experience data in your proposal. Download eBook.

Strategy 39

Strategy Competitive Advantage How To Tips 39

Michel Falcon Experience

JULY 17, 2015

Learn 28 strategies for improving your company’s customer experience today by reading my free ebook. Was I able to clearly define customer service and customer experience for you? If so, I guarantee you will learn 28 other customer experience strategies for your business in this FREE ebook. Send Me My FREE Ebook.

Industry 60

Industry eBook Employee Experience System 60

Playvox

JUNE 22, 2023

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Download our eBook Overlooked KPIs That Make a Difference in Your Contact Center and schedule a demo of Playvox’s robust workforce management solution.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Qualtrics

SEPTEMBER 23, 2019

Guest speaker Faith Adams, Senior Analyst from Forrester, discusses this in more detail in our recent webinar on modernizing the patient experience. Below are her 3 answers to common patient experience problems… Watch the Webinar: Modernizing Patient Experience. Download eBook. Show a faster closed loop.

Net Promoter Score 20

Net Promoter Score Effort Score Leadership eBook 20

Russel Lolacher

OCTOBER 16, 2022

He is a highly regarded productivity strategist and time management specialist, multi time author who has his most recent being the book, the ebook productivity playbook. I am going to ask you the same question I asked all my guests, which is, of course, what is the best or worst employee experience you’ve ever had?

Management 98

Management Leadership Communication Government 98

Michel Falcon Experience

NOVEMBER 8, 2015

time and budget) to always improve your company’s customer experience. Your customer experience won’t improve unless you invest in it. Believe me, I’ve seen it firsthand: an investment in customer experience always pays a favourable ROI. Have you downloaded my free ebook yet? Allocate the necessary resources (i.e.

Customer Experience 60

Customer Experience Customer Journeys Chief Customer Officer Survey 60

Stella Connect

APRIL 17, 2018

Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%. This includes the products you offer.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%. This includes the products you offer.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

ClientSuccess

JULY 9, 2019

ROI, business results, positive experiences or user success stories) and then to identify the drivers that typically lead a CSM to helping a client achieve those outcomes. Client experience can be improved by improving your employee experience. ” . And which aspects do the CSMs own? Question 7.

Customer Success 40

Customer Success NPS Consulting Metrics 40