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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

By turning employees from mere service providers into valued contributors to the customer-centric mission, brands can effectively transform detractors into enthusiastic promoters. Improve Contact Center Experience Step #4: Data Is a Gold Mine Your brand generates mountains of data every day.

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Realistic and Personal: How Avnet Strengthens the Bond Between EX and CX in a Post-Pandemic Workforce 

InMoment XI

This hectic environment is on the top of both employees’ and employers’ minds, making employee experience (EX) initiatives vital to retaining talent and keeping morale up. Carrieres says a good EX program has to allow employees a safe space so they know they’re not alone in their struggles.

eBook 260
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How Employee Churn Costs You Money

InMoment XI

Employee churn is complicated. There are so many reasons why employees may choose to leave, whether it’s personal circumstances, career opportunities, or just a negative employee experience. There are also many different effects to consider when you lose an employee, both tangible and intangible.

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Diagnosing And Improving Employee Connection To Company Culture

InMoment XI

Want to learn more about the power of employee experience (EX) and the benefits it brings to your bottomline? Read our eBook on understanding the power of employee engagement. But, in the wise words of Yoda when confronted by Luke Skywalker’s reluctance to embrace new thinking: “You must unlearn what you have learned.”.

Culture 260
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8 Contact Center Trends to Watch in 2020

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?

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10 ways to improve employee experience at your company

Qualtrics

Companies today can’t get by with just offering basic benefits like PTO and health insurance, they must go above and beyond and provide employees with an exemplary experience in the workplace. The employee experience is the sum of all the interactions your employees have with your company. Provide manager training.

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The Hartford’s Director of Employee Experience on the power of storytelling

Qualtrics

In this installment of our Employee Experience Visionaries series, we hear from Rick Fountain, Director of Employee Experience at The Hartford, about: How telling stories has shaped his employee experience. On his best employee experience. On his passion for employee experience.