Alida

OCTOBER 26, 2021

We’ve also introduced a Diversity, Equity, and Inclusion (DE&I) solution that enables organizations to change their DE&I program from an afterthought to a core practice valued across the enterprise.

Analytics 246

Analytics Touchpoint Employee Experience System 246

Playvox

MARCH 7, 2024

It is a date of historical significance that builds momentum in diverse social, political, and cultural conversations. It is a date of historical significance that builds momentum in diverse social, political, and cultural conversations. It should be something that is discussed every day.

Culture 87

Culture Policies Leadership Guidelines 87

Clarivate

FEBRUARY 27, 2024

Our aim to ensure inclusive and equitable quality education and promote lifelong learning opportunities for all In today’s rapidly evolving world, ensuring inclusive and equitable quality education for all is paramount. At Clarivate we put sustainability at the heart of our business goals. This is just one example.

Healthcare 52

Healthcare Case Study Resources Government 52

BlueOcean

APRIL 24, 2024

This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. Though there are many official guidelines and metrics that can help you assess your outsourcer’s ESG efforts , the first step is simply to start asking questions.

Contact Center 177

Contact Center Policies Effort Score Government 177

Clarivate

NOVEMBER 10, 2021

At Clarivate, we believe that diverse viewpoints, backgrounds and life experiences are central to shaping our shared future. As we reflect on the progress towards diversity, equity, inclusion and belonging in 2021, the performance feels mixed. Watch their story. Alex Li, Clarivate Associate Epidemiologist.

Analysis 98

Analysis Consulting Video Groups 98

SAP Customer Experience

NOVEMBER 10, 2022

The Product Support Customer Experience (CX) Diversity, Equity, and Inclusion (DEI) Committee was established on September 8, 2022, with the mission to create a diverse and welcoming work environment for all colleagues.

Meeting 74

Meeting Customer Experience Customers 74

InteractionMetrics

DECEMBER 13, 2023

Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. Diversity refers to who your employees are.

Survey 52

Survey Tips Data Culture 52

Clarivate

MARCH 8, 2023

As the world celebrates International Women’s Day, the Institute for Scientific Information at Clarivate explores an area of disproportionate inequality for women: health equity. This year’s International Women’s Day theme is #EmbraceEquity [2] , which calls for active engagement with and advocacy for an inclusive and equal world.

Healthcare 98

Healthcare Study Analysis Conference 98

InteractionMetrics

OCTOBER 25, 2023

Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. In fact, despite national awareness around issues of racial equity, employees often respond skeptically to DEI survey questions, making it difficult to succeed from the start. It’s the way an organization conducts itself.

Metrics 52

Metrics Analysis Survey Interaction 52

InMoment XI

SEPTEMBER 12, 2022

Last fall, InMoment established its Inclusion & Diversity statement , grounded in our operational authenticity. In a business built on listening and action, we will drive our culture and growth in a way that celebrates our differences and advocates for inclusion and equity. Why We Signed the Pledge.

Healthcare 52

Healthcare Policies Culture Company 52

BlueOcean

OCTOBER 17, 2023

Simultaneously, worldwide attention on issues of sustainability and diversity began to take off and haven’t faded yet. The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. It is a worthy cause. Evaluating ESG through your RFP is complex.

How To 177

How To Government Guidelines Effort Score 177

CSM Magazine

FEBRUARY 7, 2024

This shift not only promotes diversity, equity and inclusion, but it also brings significant benefits to organizations by expanding the talent pool. It is the beginning of another year and it is time to start with some new strategies for talent acquisition and recruitment teams.

Trends 52

Trends Competitive Advantage Analytics Leadership 52

Clarivate

OCTOBER 30, 2023

Academic experts share how they’re shifting the cultural dial in favor of diversity, equity and inclusion There is now widespread acknowledgement that diversity strengthens research environments, creating a fairer, more equitable culture in which people from all backgrounds can thrive. National Science Foundation.

Tips 69

Tips Culture Groups Feedback 69

Solvvy

MAY 10, 2022

We want them to share their thoughts on innovation and improvement, while focusing on diversity, respect and inclusion. . We also recently started to implement our new inclusive parental leave policies, as well as programs like Cleo and Carrot for soon-to-be and first-time parents. out of 5. .

Culture 83

Culture Company Policies Resources 83

Forrester's Customer Insights

AUGUST 31, 2021

It’s no secret that the security industry has a DEI problem. Yes, I just linked to six different articles or social media posts supporting that point, and I’ve barely scratched the surface. My colleagues, Jinan Budge, Jess Burn, Allie Mellen, and Alla Valente, authored a blog about gender bias in the security industry last month, […].

Social Media 31

Social Media Industry Management Customers 31

CSM Magazine

DECEMBER 21, 2022

Promote Diversity, Equity, and Inclusion in the Workplace. Businesses that foster and support a diversity, equity, and inclusion (DEI) culture see increases in output, creativity, innovation, and profitability. And millennials and Gen Z avoid companies that aren’t diverse.

Policies 52

Policies Social Media Culture Employee Engagement 52

SurveySparrow

NOVEMBER 2, 2023

This diversity provides a detailed understanding of different customer segments. With diverse data, researchers can conduct detailed analyses. A representative sample is a subset of a larger group or population that accurately reflects the essential characteristics, qualities, and attributes of the entire population.

Marketing 52

Marketing Groups Analysis Culture 52

Forrester's Customer Insights

AUGUST 25, 2021

Essentially, as CX improves, more customers will comply with a department’s directives, engage with it proactively, speak well of it, trust it, and forgive its mistakes. And if the data is holistic and allows for true representation, it will allow government operations to cost less and run more smoothly. .

Government 36

Government Engagement Data Measurement 36

Blake Morgan

OCTOBER 17, 2023

Kelly is a speaker and author of several books, including her latest title, It’s Time to Talk about Race at Work , a guide for leaders to improve diversity and inclusion in the workplace. And with growing diversity in all markets, it’s important to understand that different people may wish to be treated in different ways.

Customer Experience 52

Customer Experience Call Center Loyalty Groups 52

SaleMove

MARCH 18, 2022

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her. The post Glia Voices: Views on DEI appeared first on Glia Blog | Digital Customer Service Explained.

Customer Success 60

Customer Success Customer Service Management Customers 60

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. However, enrollment data suggests that, despite recruitment efforts, there’s much more to be done. What is standardized testing in higher ed?

Effort Score 130

Effort Score Policies Course Culture 130

SurveyGizmo

SEPTEMBER 24, 2020

Diversity, Equity and Inclusion at SurveyGizmo. The world is talking more than ever about diversity, equity and inclusion (or DEI). Welcome to the September 2020 edition of the SurveyGizmo Monthly Insider newsletter. Is this information valuable? Is there more you want to hear from us? Learn More.

NPS 98

NPS Customer Centricity Tips Survey 98

Chadwick Martin Bailey

FEBRUARY 11, 2021

With social justice so prevalent in our minds this year, it’s no surprise that “inclusivity” was a significant topic of discussion. For the purposes of this roundup, let’s think about inclusivity in two ways: first, as a human, and then as a researcher. As a human, I have some concerns about being exploitative about “inclusivity.”

Conference 107

Conference Consulting Culture Brands 107

SaleMove

MARCH 18, 2022

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her. The post Glia Voices: Views on DEI appeared first on Glia Blog | Digital Customer Service Explained.

Customer Success 52

Customer Success Customer Service Management Customers 52

TechSee

MARCH 7, 2023

Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?),

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Oracle

FEBRUARY 19, 2021

It’s about changing the dialogue at that moment and encouraging a culture of inclusion and understanding through actions, and not just words.” ” – Traci Wade, Senior Director, Diversity and Inclusion, Oracle in an interview for Oracle.com. Be an effective ally. That’s true Allyship. We can do both.

Innovation 91

Innovation Technology Culture Industry 91

Qualtrics

JUNE 17, 2020

Want to understand more about diversity and inclusion ? Learn strategies to create a culture of inclusion in this X4 session. We know it instinctively, but the facts back it up: the employee experience (EX) is bettered by inclusion and diversity. In fact, organizations with strong “diversity climates” (i.e.,

Culture 61

Culture Leadership Employee Experience Resources 61

ShepHyken

MARCH 21, 2023

” About: Heather Younger is a keynote speaker, a diversity, equity, and inclusion strategist, Founder & CEO of Employee Fanatix , and a bestselling author. .” Top Takeaways: Failing to listen to the customer communicates apathy and rudeness. It tells the customer that you do not care enough to engage.

Loyalty 71

Loyalty Feedback Communication Customer Service 71

Forrester's Customer Insights

SEPTEMBER 17, 2020

This week, we released a report on the state of the practice of DEI: diversity, equity, and inclusion (see “The Business Of Belonging: How Equity For Employees Drives Equity For Your Brand“).

Consulting 55

Consulting Course Report Brands 55

BlueOcean

OCTOBER 23, 2023

Describe your initiatives regarding diversity, equity, and inclusion within your organization. (This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions.

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

CSM Magazine

OCTOBER 24, 2023

As we venture into the future, one of the most exciting developments to keep an eye on is the integration of Artificial Intelligence (AI) and Applicant Tracking Systems (ATS). These technologies are poised to revolutionize the way companies find and hire top talent.

System 52

System Chatbots Analysis Technology 52

ClearAction

NOVEMBER 14, 2022

Gratitude nurtures common courtesy that’s central to diversity and inclusion. An attitude of gratitude is the source of growth personally and in relationships with fellow employees. Ironically, when we appreciate differences, we’re more likely to discover commonalities. This keeps the horse before the cart!

Employee Experience 71

Employee Experience Strategy Exercises Government 71

SMG CX

DECEMBER 15, 2020

From employees’ heightened standards of a safe + healthy work environment to the continuous need for improved diversity, equity, + inclusion (DEI) efforts, organizations must work harder to understand what matters most to employees and create the kind of employee-centric culture that wins their loyalty.

Employee Engagement 52

Employee Engagement Engagement Customer Experience Culture 52

Strativity

AUGUST 25, 2022

The murder of George Floyd in 2020 sparked much-needed discussion and introspection about Diversity, Equity, and Inclusion—but despite rising awareness around social justice, the number of Black people killed by police has actually increased over the last two years. Manage for inclusion by empowering your employees.

Company 52

Company Culture Feedback Course 52

2020 Research

JUNE 30, 2022

The contents of Schlesinger Group’s recently released guidelines, “ How to Craft Inclusive Demographic Questions ,” include inclusive screener review recommendations for open-ended questions and self-identification options that, among other things, present best practices for transgender and non-binary inquiries. .

Guidelines 52

Guidelines Healthcare Government Groups 52

Clarivate

NOVEMBER 27, 2023

A new global survey captures community challenges and views on the future of research A new report from Research Professional TM News, an editorially independent part of Clarivate TM , explores the key priorities, challenges and drivers of change for academic research offices. For example, a U.K. For example, a U.K.

Report 69

Report Measurement Policies Survey 69

C Space

JANUARY 19, 2021

Interbrand Group are proud to announce that Christopher Nurko, Global Chief Innovation Officer, has been named as a Global LGBTQ+ Role Model by INvolve, the global network and consultancy championing diversity and inclusion in business. OUTstanding has been a shining example of this.

Innovation 52

Innovation Consulting Leadership Groups 52