BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?
SAP Customer Experience
OCTOBER 10, 2022
Introduction Brief introduction to SAP customer reference recognition Beneath the opportunity to act as official reference customer, there are further possibilities for appreciated customers to participate at the SAP customer reference recognition program and share written references as Business Transformation Study (BTS), Customer Reference Slide, (..)
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BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?
ClientSuccess
JUNE 12, 2017
What are the Definitions of Customer Success Terms? After the positive response to our “Customer Success Dictionary of Reference: Part I” post , we wanted to provide further opportunities for education and growth. Customer Lifecycle Management. – Part II. You asked and we listened! Cross-Sell.
Totango
OCTOBER 12, 2022
Combined with intense competition and sign-up discounts, not to mention global inflation prompting many consumers to rethink their budgets, the customer retention stakes are high. . With the potential for churn dramatically increasing, customer success is a key priority. Leading the charge. Expert collaborators.
ClientSuccess
MAY 8, 2017
What are the Definitions of Key Customer Success Words? Customer success, with all of its ups and downs, is a constantly changing and evolving field. Now, a Customer Success Manager (CSM) can be the same role as a Client Advocate or even a Customer Relationship Rock Star. Onboarding. Engagement.
ChurnZero
NOVEMBER 3, 2021
When you’re just getting started, or you’re still building your Customer Success team, sometimes you can use all the help you can get. It can be difficult in these situations for Customer Success Managers (CSMs) to find the time or the resources to dig for those crucial customer insights. HubSpot’s Make My Persona.
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