Kustomer

NOVEMBER 10, 2023

You require a smart, user-friendly customer service platform that seamlessly integrates data and AI, giving you a holistic customer view. Welcome to the Kustomer Advantage Webinar – your gateway to unleashing the potential of data-driven customer service with our cutting-edge AI tools and technology.

Data 93

Data Customer Centricity Innovation Customer relationships 93

Alliance by IFS

SEPTEMBER 20, 2019

Typically, field service management solution, customer relationship management (CRM), enterprise resource planning (ERP), and other software platforms drive effective customer communications and business operations. The webinar also includes a demonstration of Astea’s low- and no-code toolkit.

Management 62

Management CRM Customer Satisfaction Customer Relationship Management 62

ECXO

JANUARY 25, 2022

The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.

Customer Relationship Management 97

Customer Relationship Management Innovation Analytics Technology 97

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Buchanan and Greene offered several lessons on fostering digital customer engagement and driving successful customer outcomes.

Customer Engagement 52

Customer Engagement Engagement Self Service Customer Journeys 52

NICE inContact

AUGUST 1, 2019

Also, by concentrating on current customers, you can make the most of contact center interactions. This is critical, because unhappy customers inflict a high price, they: Result in fewer, or no, repeat sales Cost more to service – more time, resources and escalated calls.

Self Service 150

Self Service Contact Center Omni-Channel Loyalty Programs 150

ClientSuccess

AUGUST 17, 2022

As a CSM, you know that the holy grail of any customer relationship is strong loyalty and, ultimately, long-term retention. But how do you get to this level with a customer? Simply put, you cannot have customer loyalty without customer retention and improve customer retention without loyal customer relationships.

Loyalty 82

Loyalty eBook Customer Retention Customer relationships 82

ClientSuccess

DECEMBER 19, 2022

This playbook should include tips on how to diagnose problems, define troubleshooting processes, and provide resources that can be used to help solve customer issues. Playbooks can save time and help CSMs provide customers with the best experience possible. eBook: CSM from the Trenches: Implementing Customer Success.

eBook 72

eBook Resources Customer Success Training 72

Lumoa

FEBRUARY 14, 2024

But, developing a CX strategy that works is much more challenging than simply fine-tuning customer service processes. Even so, devoting time and resources to planning your CX strategy is worth the investment because giving your customers sub-par experiences is one of the most effective ways to drive them away.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

NICE inContact

AUGUST 1, 2019

Also, by concentrating on current customers, you can make the most of contact center interactions. This is critical, because unhappy customers inflict a high price, they: Result in fewer, or no, repeat sales Cost more to service – more time, resources and escalated calls.

Self Service 120

Self Service Contact Center Omni-Channel Loyalty Programs 120

ClientSuccess

NOVEMBER 2, 2022

But customer satisfaction is another side to the CSM role that has become increasingly important over the last few years. SaaS organizations are focusing more on maintaining and cultivating long-term customer relationships than ever before, and CSMs are at the forefront of these efforts. Want to learn more?

Customer Retention 70

Customer Retention Tips Effort Score Customer Satisfaction 70

Interactions

MARCH 28, 2024

It’s a delicate balance, focusing on reducing organizational silos, conflicting priorities, and resource constraints while staying focused on long-term goals. It essentially means businesses must continually evolve processes, technologies, and strategies to meet changing customer expectations and market dynamics. The answer?

Contact Center 62

Contact Center Innovation Consumers Chatbots 62

ClientSuccess

JANUARY 12, 2022

Keeping executive contacts in the loop on customer situations is a critical part of setting up customer success as a company-wide initiative and ensuring that every department – from marketing to finance – is fully aware of customer relationships and how your customers are driving your company forward. .

Customer Success 75

Customer Success eBook Measurement Leadership 75

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success eBook Loyalty Conference 80

ClientSuccess

JUNE 22, 2022

This overarching question made our team at ClientSuccess go back to the basics of customer success to determine what exactly goes into every customer relationship that ensures retention, satisfaction, and ongoing loyalty. Here is the tried and true recipe: trust + communication = customer loyalty.

Loyalty 52

Loyalty eBook Customer relationships Customer Retention 52

ClientSuccess

MAY 3, 2022

In the world of customer success, robust, fully realized customer relationships don’t just happen overnight. Instead, CSMs must make clear, focused decisions to build loyalty and trust at every customer lifecycle stage. . eBook: 3 Steps To Putting Your Customer First This Year. Get started on the right foot. .

Loyalty 52

Loyalty eBook Customer relationships Resources 52

ClientSuccess

MARCH 1, 2022

Onboarding customers is a critical part of the customer lifecycle and can set the tone for a customer relationship for years to come. Webinar: How to Speed Up Onboarding, Reduce Churn, & Drive Sales/Success Alignment.

Metrics 76

Metrics Sales Customers Customer Journeys 76

SurveySparrow

DECEMBER 8, 2023

A lead is a potential customer in the early stages of the customer journey , showcasing a level of engagement that warrants further exploration and cultivation. It is a foundation for businesses to initiate meaningful interactions, ultimately converting this interest into a lasting customer relationship.

Social Media 52

Social Media eBook Survey Customer Centricity 52

ClientSuccess

OCTOBER 5, 2021

If your customers start to go dark, back out of meetings unexpectedly, or miss key project milestones, then you may want to start looking into if something is wrong. Don’t forget that it’s okay to bring up the sentiment on calls with customers to talk through any red flags or dips you may be seeing in the data.

Customer Success 72

Customer Success eBook Customer relationships Metrics 72

ClientSuccess

JUNE 1, 2022

Unfortunately, while these are all not directly related to customer success or customer relationship management, the CSM is on the front lines of these relationships and is often looked to as the leader in all things customer churn. How to prevent customer churn. Toolkit: Churn Management Toolkit.

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

ClientSuccess

JANUARY 19, 2022

Onboarding: Onboarding is one of the most important stages of any customer relationship because it sets the tone for your entire partnership moving forward. Since many business reviews follow the same template from customer to customer, this is one step that can be incredibly streamlined with a good playbook.

eBook 77

eBook Resources Tips Metrics 77

ClientSuccess

APRIL 20, 2021

One quick search on the internet brings up thousands of articles about ‘what your customers really want’ and ‘one thing customers are looking for but will never tell you’. For CSMs, the amount of content out there touting the secret sauce for amazing customer relationships can be overwhelming and, quite simply, confusing. .

eBook 69

eBook Customer relationships Course Resources 69

SurveySparrow

APRIL 23, 2023

By targeting the right audience and providing them with valuable and relevant information, you increase the likelihood of converting these leads into paying customers. Efficient Use of Resources Focusing on quality leads allows you to optimize your marketing and sales efforts. How does SurveySparrow help with lead gen and demand gen?

B2B 52

B2B Marketing Social Media Advertising 52

ClientSuccess

NOVEMBER 24, 2021

Your customers can be your biggest advocates, your biggest cheerleaders, and some of your best resources for growth – if they’re engaged correctly. Here are three customer engagement management initiatives that CSMs can own with customers: 1. eBook: Customer Success Best Practices from 20+ Executives.

Engagement 52

Engagement Marketing eBook Customer Relationship Management 52

Gainsight

NOVEMBER 4, 2022

In recent months, companies have been rallying their resources to apply strategies for digital scale to their business. Gainsight dove into the topic of creating a bionic CS organization in the recent Catapult webinar series with Carolyn di Buono, Customer Success Operations Manager at Propeller Aero. . Onboarding and training.

Self Service 52

Self Service Touchpoint Customer Success Resources 52

ClientSuccess

FEBRUARY 22, 2023

The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores. Learn more about the role of customer success in your organization in this webinar.

Customer Success 70

Customer Success First Call Resolution eBook Customer Satisfaction 70

ClientSuccess

MAY 10, 2022

However, with the right formula in hand (and the data to back it up), you can easily calculate Customer Lifetime Value at a customer or company aggregate level. . Total value of non-revenue generating activities: right out of the gate, you should be able to spot marketing opportunities for a customer based on the brand itself.

How To 59

How To Metrics Case Study eBook 59

Gainsight

FEBRUARY 21, 2023

Recently, the Catapult webinar series welcomed Kendra McClanahan, Director of CS Ops at Gainsight. McClanahan identified priority CS ops tasks to tackle, and offered suggestions for low-hanging fruit opportunities to create scale in your Customer Success program.

Customer Success 52

Customer Success Multi-Channel Self Service Call Recording 52

ClientSuccess

MARCH 2, 2021

While Account Executives (AEs) have been managing customer accounts for many years now, the rise of the Customer Success Manager in the SaaS space has created some overlap – and confusion – between the two roles. eBook: Customer Success as a Culture: Sales Leaders Edition.

Customer Success 62

Customer Success Management eBook Metrics 62

ClientSuccess

APRIL 19, 2022

As any customer success professional knows, metrics and data keep customer relationships running smoothly. CSMs can focus on quick, game-time updates that address immediate customer needs with real-time data. The Customer Satisfaction Score is a metric that addresses both strategic data uses. .

Customer Satisfaction 52

Customer Satisfaction Effort Score eBook NPS 52

ChurnZero

SEPTEMBER 29, 2023

Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. Yet many customer success managers overlook this simple practice. This is in part because the urgency to save at-risk customers can be all-consuming.

Case Study 52

Case Study Course Knowledge Base Meeting 52

ClientSuccess

SEPTEMBER 13, 2022

Customer onboarding speed also matters to CSMs because, as any CSM knows, implementation and configuration can often be the most complex part of any customer relationship. Getting a platform to where a customer is happy with and ready to use is no small feat. Toolkit: Customer Success Metrics Toolkit.

eBook 76

eBook Metrics NPS Training 76

ClientSuccess

AUGUST 2, 2021

From the beginning of a customer relationship, CSMs should look for every opportunity to develop this kind of partnership to always feel trusted and respected. eBook: 8 Ways To Ensure That Your Startup Is Customer Success Focused.

eBook 68

eBook Customer relationships Customers Tips 68

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. Thank you, Tim Conder, and everyone who joined this webinar! For more customer success webinars and resources, click here. appeared first on ChurnZero.

Sales 52

Sales Customer Success Tourism Roadmap 52

ClientSuccess

MARCH 13, 2023

Keep in mind that like any relationship-building process, this requires patience; you won’t be able to master the perfect formula right away so don’t forget to keep testing over time until you feel confident in what resonates with your audience most – appealing content simply tailored just for them.

Customer Engagement 80

Customer Engagement Tips Engagement eBook 80

Team Support

JULY 22, 2020

Individual interpersonal relationships between an agent and a contact can be fantastic and help create fans within the company, but, far too often, when that internal “champion” at your customer company leaves so does the account. To avoid this, focus on customer relationship management , not individual relationship management.

B2B 52

B2B NPS Knowledge Base Customer Relationship Management 52

BirdEye

OCTOBER 3, 2023

Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience. Access the webinar here. This engagement strategy certainly requires extensive time and resources. However, it builds immense customer trust and loyalty over the long term.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Alliance by IFS

APRIL 24, 2019

Watch the on-demand webinar now to see how non-technical users without coding skills can build integrations. Can you afford data entry errors, data silos, long customer response rates and prolonged decision making since your users don’t have a holistic view of customer data? Drive technology adoption and engagement.

Customer Relationship Management 16

Customer Relationship Management CRM User Experience Connections 16