SmartKarrot

JULY 28, 2022

Establish relationships with key customer stakeholders to drive further product adoption. Work with customers to develop a success plan that outlines how Continu will be addressing their critical needs both immediately and in the future that includes metrics for success.

Customer Success 19

Customer Success User Experience Roadmap Video 19

Gainsight

JUNE 29, 2021

Whether it provides essential software or not, every SaaS company has to work hard to keep customers satisfied and continue to subscribe. The need for a team to manage customer relationships and needs became clear as companies started losing customers. Your new logo is someone else’s churn.

Case Study 40

Case Study Roadmap Customer Success ROI 40

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.

Customer Success 19

Customer Success Roadmap Case Study Training 19

inmoment

JUNE 1, 2020

The global pandemic has led to a shifted relationship between businesses and their customers. Globally, brands have grappled with how to navigate through these turbulent times and emerge with customer relationships intact. These kinds of actionable insights will inform your business roadmap and propel your brand forward.

Customer Experience 69

Customer Experience Analytics Survey Feedback 69

SmartKarrot

MAY 24, 2021

Engaging with the Product Team to understand roadmap and implications for clients and advocate for the clients’ feature needs. Empower customers to connect their goals and challenges with the solution in Powtoon. Lead online webinars & demos to educate customers on the features of the product.

Customer Success 10

Customer Success Roadmap Customers Sales 10

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Gainsight

SEPTEMBER 6, 2022

First, grow the business through existing customers via renewal and expansion. This is essentially customer success, and it can often be one of the easiest methods to grow since the cost of expanding a customer relationship is much cheaper than closing a new one. Second, make your product the best sales engine possible.

Self Service 10

Self Service Customer Success Roadmap Sales 10

SmartKarrot

JUNE 30, 2021

Costs of the solution are high More decision makers involved in a sale Products are poorly targeted New pain points arise due to product use Product does not serve the needs of customer as expected. Every company wants to see an increase in their product adoption metrics. What are the most common product adoption metrics?

Social Media 10

Social Media Roadmap Customer Success Metrics 10

ChurnZero

JANUARY 17, 2020

Regardless just remember that there is no one-size-fits-all approach for CS metrics. Here are a few metrics that matter when guiding your clients down their desired path. . This could mean that your customer isn’t realizing the full value of your product. . Upcoming Webinar: How to Streamline Onboarding to Reduce Churn.

Tips 72

Tips Metrics Customer Success Effort Score 72

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

OCTOBER 31, 2016

When talking about where Customer Success fits in, I like to draw a circle around the customer because we are the guardians of the customer relationship. It starts with the engineering team: we want to build a product that doesn’t need us to tell the customer how to use it to be successful.

Customer Success 0

Customer Success Customers Metrics Sales 0

Amity

MARCH 19, 2014

You’ve probably read your fair share of information online about customer success. Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. Customer Growth & Expansion.

Customer Success 54

Customer Success Metrics Leadership Customer Satisfaction 54

Alida

NOVEMBER 8, 2017

I realized a healthy, ethical, productive relationship could flourish between a vendor and customer. I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal. In your experience, does customer feedback inform initiatives to improve the customer experience?

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Gainsight

JUNE 10, 2021

To create this targeted experience, it’s important to put together a bespoke program that involves multiple channels like email, webinar, and office hours in a way that’s best suited to your users. Of all the Values, Transparency is one that they find the most critical from customer engagement. It allows flexibility for all involved.

Metrics 52

Metrics Customer Success Customer Journeys Measurement 52