Top 5 Customer Service & CX Articles for Week of May 13, 2024
ShepHyken
MAY 13, 2024
There are several suggestions on how to be customer-obsessed, but I was especially happy to see one of his major points in all caps: EXPERIENCE IS THE NEW BRAND. My Comment: I enjoy articles on customer service metrics. This article focuses on one metric: churn, an ugly word most marketing and salespeople dislike.
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