Calculating Contact Center Outsourcing Costs: Insights You Need Right Now
BlueOcean
JANUARY 30, 2024
(Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !) In this model, where you pay only for the contacts handled, the responsibility to manage efficiency and productivity lies with your outsourced partner. Let’s break it down to the basics. Realizing a reduction in FTE.
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