Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

Social Media 52

Social Media Self Service Roadmap Insurance 52

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 57

Social Media Tips Sales Advertising 57

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 109

Marketing Social Media Advertising Tips 109

Oracle

JUNE 23, 2020

How do you continue networking when in-person events have been rescheduled for the foreseeable future? While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. So, how do you get started?

Tips 94

Tips Social Media How To Connections 94

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Analysis Trends Brands 98

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. Please join us as we kick off our new webinar series this month. What about you? It''s FREE!

Customer Care 110

Customer Care Social Media Marketing Conference 110

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Watch the full webinar for examples of brands using Brand Passion in this way.

Social Media 49

Social Media Analytics Metrics Airlines 49

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

Experience Investigators by 360Connext

OCTOBER 2, 2014

Thanks to social media, that can be a lot more people. There will be many online and in-person events, so everyone can celebrate! Online events. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. Local Networking Events.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

CSM Magazine

MAY 10, 2024

Offer multiple channels for support—such as chat, email, phone, and social media—to cater to customer preferences. Webinars, step-by-step articles, and vibrant user groups not only bring people together but also ensure they’re squeezing every benefit from your product or service.

How To 52

How To Social Media Analytics Touchpoint 52

Totango

MARCH 8, 2022

Customer success communities usually operate through digital channels such as social media, apps, chat rooms, online forums, and email lists. Hosting CS webinars, teleconferences, and seminars. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

BirdEye

FEBRUARY 13, 2024

Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level? Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 57

Marketing Social Media How To Healthcare 57

BirdEye

AUGUST 15, 2022

With a solid online marketing strategy, you’ll be better able to connect with potential customers in your area and generate more leads for your business , no matter its size. Social media localization 6. Make it easy for them to leave reviews by posting links on your website and social media pages.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

Lithium

FEBRUARY 7, 2023

Managers and Mental Health: Managing Crisis Moments - We wanted to share some key learnings and helpful tips for navigating being in the weeds of social media while also taking care of your mental health. How to build your social media safety net - Marketers have enough challenges right now — brand protection shouldn’t be one of them.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

SurveySensum

JANUARY 26, 2024

Utilize storytelling to create an emotional connection with your audience. Scenario : Emily, a fitness enthusiast, stumbles upon an online advertisement for a new fitness app while browsing social media. Key Touchpoints : Social media ad showcasing the app’s features.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

SurveySparrow

DECEMBER 8, 2023

It could be informative blog posts, engaging social media content, or captivating videos. Think of these channels as the avenues through which you connect with your audience in a natural and valuable way. Social Media Engagement Social media platforms are bustling hubs of activity.

Social Media 52

Social Media eBook Survey Customer Centricity 52

Education Services Group

MAY 25, 2022

We asked him to join us for this month’s webinar to discuss exactly how to do that. . So, for learning and enablement, for support, for just knowledge sharing through a knowledge base, through peer-to-peer connections. Watch the recording of this webinar to catch up on the full conversation! Q&A Recap.

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

Experience Matters

SEPTEMBER 8, 2014

Have you been to the CXPA’s Insight Exchange or to one of our local networking events ? If you haven’t been to one of those events, then I highly urge that you do so in the future. CX Day is a great opportunity to connect with your customers and bring them into the celebration. They’re great. CX professionals are a happy group.

Customer Experience 303

Customer Experience Social Media Groups Customers 303

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more.

B2C 52

B2C Analytics Social Media Report 52

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. Because as we all know, the social web has opened up the world to brands – or at least to those ready to participate in it!

Consumers 64

Consumers Marketing Social Media Analytics 64

Lithium

MAY 2, 2023

More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media. Webinars & Events Some event areas are limited to Khoros customers only.

Entertainment 52

Entertainment Social Media Analytics Brands 52

Lithium

APRIL 4, 2023

Social Media Marketers Guide to a Difficult Economy: We’ll share how social media marketers can weather the storm and continue to deliver in their jobs. If you’re looking for a partner for a one-off strategic project or for ongoing support marketing in a recession, connect with an expert in Strategic Services here.

Social Media 52

Social Media Metrics Brands Engagement 52

GetFeedback

JULY 19, 2019

Using both s tructured feedback, like CSAT scores and NPS ratings, with unstructured feedback, like customer’s verbatim responses on surveys and social media, provides a richer, more robust picture of the customer. Your customers are talking about you on social media, in user groups, and at events.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Join Khoros at Enterprise Connect , March 27-30th!

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

Lithium

SEPTEMBER 7, 2021

Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Webinars & Events. Available On-demand.

Social Media 52

Social Media Metrics Video ROI 52

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Totango

FEBRUARY 14, 2022

Provide early access to a new educational resource or event. Quality time doesn’t have to mean taking your customer out for a nice meal or inviting them to a special event (which is much more difficult in our post-COVID world). Shoutout a customer on social media on special occasions, like anniversaries. Hold a webinar.

Customer Success 85

Customer Success How To Gamification Social Media 85

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Kustomer

JULY 23, 2019

Unfortunately, many tactics that once served an organization well in engendering a customer-first culture simply fail to keep up with the enormous increase in both customer data, and use of connected devices. An additional complication is the increase in possible touchpoint locations: digital searches, email, social media, website, and more.

Connections 45

Connections Self Service Customer Experience Data 45

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Community Involvement : Demonstrating engagement beyond business, emphasizing social responsibility.

Brands 52

Brands Case Study Social Media Feedback 52

Andrew Mcfarland

SEPTEMBER 23, 2022

Business development representatives find new business opportunities for companies by cold calling, emailing, and leveraging social media. They also need excellent interpersonal skills to connect with leads and articulate the benefits of the product or service they promote. They must meet weekly, quarterly, or annual goals.

Social Media 48

Social Media Sales Meeting Communication 48

BirdEye

NOVEMBER 7, 2023

The primary purpose of these car sales email templates is not just to sell; it’s to connect, engage, and ultimately guide the customer through their buying journey. Visit us or connect with our team to learn more about the incredible deals waiting for you! All the email screenshots are from Really Good Emails.

Sales 113

Sales Automotive Tips Advertising 113

Lithium

MARCH 1, 2022

The trouble here is that TikTok marketing isn’t like marketing on other social media channels; businesses have to buy into existing trends and make their content not only relevant but casual and entertaining. Webinars & Events Some event areas are limited to Khoros customers only. Let's get into the details!

e-support 52

e-support Entertainment Analytics Social Media 52

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. We’ll announce the winners on Atlas and Khoros social media channels. Webinars & Events.

Conference 52

Conference Analytics Social Media Roadmap 52

Totango

AUGUST 23, 2022

Social media posts and ads. In short, B2B customer journey touchpoints may involve any stage of your customer’s journey with your brand, any outward-facing business process where you interact with customers, any function of your interactions with customers, and any medium you use to connect with customers, digital or otherwise.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116