Totango

JUNE 30, 2020

Communicating in an efficient way that offers value to customers during this crisis requires a dedicated reevaluation of the way you and your customer connect. Make sure the metrics behind health scores and early warning systems are updated to account for the new environment. Invite customers to upcoming free training webinar series.

Communication 126

Communication Strategy Metrics Customer Retention 126

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. What’s trending?

Social Media 49

Social Media Analytics Metrics Airlines 49

Lithium

JULY 5, 2023

However, once re-authenticated, Pinterest accounts will connect to an API providing new metrics like impressions , clicks and video views as well as proper categorization of video and multi-photo content. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Trends Analytics Report 52

eglobalis

OCTOBER 1, 2017

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Events connecting CX and the Global Industry Experts . Discussion Boards.

Customer Experience Professionals 153

Customer Experience Professionals CEM Customer Experience Customer Experience Management 153

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Lithium

SEPTEMBER 7, 2021

Published Posts Custom Metric A published posts metric that can be used as part of Marketing Analytics Custom Metric calculations. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Webinars & Events. Khoros Care.

Social Media 52

Social Media Metrics Video ROI 52

Lithium

APRIL 4, 2023

If you’re looking for a partner for a one-off strategic project or for ongoing support marketing in a recession, connect with an expert in Strategic Services here. Webinars & Events Some event areas are limited to Khoros customers only. What's the best solve?

Social Media 52

Social Media Metrics Brands Engagement 52

SurveySparrow

JANUARY 31, 2024

CSAT Formula CSAT= (Number of Satisfied Responses/Total responses) * 100 For instance, if you received 80 satisfied responses out of 100 total responses, it will be calculated as – (80/100) * 100 = 80% When to Use CSAT Event Conclusion: Measure satisfaction after events or service conclusions. The best part?

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. The Connection Between Product Experience and Net Revenue Retention. Three Business Efficiency Metrics Every Product Manager Must Know. Top Ten User Engagement Metrics to Measure Product Performance. It Depends.

Resources 52

Resources Roadmap eBook Analytics 52

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. Using Insights to Guide and Measure Social Strategy for Virtual Events. How did they manage to create a successful event and what did they learn for future events?

Consumers 64

Consumers Marketing Social Media Analytics 64

ChurnZero

FEBRUARY 11, 2020

ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. The event was full of valuable content and we wanted to compile some of our top takeaways here for you. Leverage Tech to Connect With Customers. Leverage Tech to Connect With Customers. Check out our upcoming events schedule here. .

Customer Success 52

Customer Success Chief Customer Officer eBook Culture 52

ChurnZero

OCTOBER 19, 2021

In today’s always-connected, data-enriched landscape, the QBR feels misplaced, and even ineffective. Read on for our tips on updating the quarterly business review in a way that emphasizes an ongoing, events-based mindset and puts customer performance first. Negative events should always be addressed immediately to help prevent churn.

Customer Satisfaction 98

Customer Satisfaction Meeting Tips Customer Success 98

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Register Now. Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

Lithium

NOVEMBER 1, 2022

Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Gainsight

JANUARY 12, 2021

For example, we’ve seen great success in delivering different scaled events like webinars that expose our customers to our products in different ways and for different target personas. One type of webinar is office hours, where product experts run online demos in a live environment to show daily users how to use our products.

e-support 59

e-support Self Service Meeting Customer Success 59

BirdEye

MARCH 24, 2023

They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. These events present ample opportunities to meet potential customers up and close and interact with them.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Lithium

DECEMBER 17, 2020

We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Are You Using The Right Engagement Metrics For Your Brand? Custom Metrics: 3 Tips and Use Cases for Improving Reporting. Webinars & Events. Hello, to all of our Atlas members!

Customer Journeys 52

Customer Journeys Guidelines Innovation Metrics 52

Lithium

DECEMBER 7, 2020

We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Are You Using The Right Engagement Metrics For Your Brand? Custom Metrics: 3 Tips and Use Cases for Improving Reporting. Webinars & Events. Hello, to all of our Atlas members!

Customer Journeys 52

Customer Journeys Guidelines Innovation Metrics 52

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.

Customer Success 52

Customer Success Self Service Knowledge Base Consulting 52

Lithium

MARCH 1, 2022

Podcast] Community as an Art: A Canvas for Human Connection In this episode, we speak with Alexis Brown , Senior Manager of Global Community at Zoom, about what makes measuring community success more than just a science. Webinars & Events Some event areas are limited to Khoros customers only. Save your spot.

e-support 52

e-support Entertainment Analytics Social Media 52

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. Here’s what we covered in this webinar: . Q&A from the webinar.

Social Media 26

Social Media Tips Advertising Strategy 26

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. About: Social networking sites are designed to connect people in a shared online space. Tease sneak peaks to new products and events. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

BirdEye

AUGUST 15, 2022

With a solid online marketing strategy, you’ll be better able to connect with potential customers in your area and generate more leads for your business , no matter its size. Track and measure metrics – The majority of online marketing tactics can be tracked and measured, which means you can see if your strategy is paying off.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

Grade.us

AUGUST 14, 2018

Do you know the secret the secret behind successful community events? These events are an incredible way to generate a significant amount of traffic, leads and sales. Reciprocity is the secret to successful community events. Actions you'll absolutely need to take to be able to make your community event a success.

Groups 40

Groups Resources Sales Meeting 40

Totango

AUGUST 8, 2021

You can follow their progress by tracking customer success metrics that accurately measure product usage. Ongoing, personalized engagements , whether webinars, face-to-face interactions or digital communications and messaging , are a crucial component of successful onboarding and adoption.

Software 118

Software Customer Engagement Customer Success Engagement 118

SurveySparrow

DECEMBER 24, 2023

A genuine connection is paramount to providing a healthy CX, like any relationship. Businesses often rely on specialized survey metrics when gauging customer satisfaction and loyalty. They capture feedback immediately after a specific transaction, interaction, or event. But how do we do it? Start asking, start improving.

Examples 52

Examples Survey Customer Experience Net Promoter Score 52

Lithium

JANUARY 12, 2021

Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. As the events continue to unfold in Washington D.C. Webinars & Events. Read the full press release here.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. Event participation. The volume of event participation—in webinars, virtual conferences and meetings—is one way to measure this indicator.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Spread Wisdom With Webinars.

Strategy 64

Strategy Marketing Case Study Effort Score 64

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Roy is a prolific writer, speaker, webinar presenter, and podcaster as well as a contact center industry analyst.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Lithium

DECEMBER 7, 2021

Pledge 1%, a global movement co-founded by Salesforce, Atlassian, and Rally, launches a Khoros-powered community to connect over 15,000 members across the globe. Improvements to Analytics Select All in Filters without scrolling to the bottom of the options, and Custom Metric limit increased to up to 20 overall custom metrics.

Video 52

Video Resources Analytics Chatbots 52

Totango

SEPTEMBER 22, 2020

You can follow their progress by tracking customer success metrics that accurately measure product usage. Always base your communications and campaigns on customer data, and launch them in connection with tangible events and goals. Every communication should be relevant to the customer’s needs and situation to be of value.

Customer Engagement 96

Customer Engagement Engagement Strategy Effort Score 96

Gainsight

AUGUST 29, 2021

Although marketers have a lot of tools at their disposal when it comes to developing, testing, and evaluating the effectiveness of their marketing efforts, an enhanced focus on customer success can help to further illuminate their data and add more color to the usual customer metrics. Customer sentiment or the Net Promoter Score (NPS).

Customer Success 52

Customer Success Marketing Net Promoter Score Case Study 52

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 57

Social Media Tips Sales Advertising 57

BirdEye

FEBRUARY 13, 2024

Birdeye can help with this through its AI-enabled messaging and appointment scheduling features, making sure you stay connected with your patients and they remember to come back when they need to. Look at metrics like engagement rates, conversion rates, and ROI to determine what works best for your chiropractic practice.

Marketing 57

Marketing Social Media How To Healthcare 57

Russel Lolacher

MARCH 2, 2021

Building public trust as a “go to” source of truth over time through timeliness and accessibility has also been extremely beneficial during emergency events like flooding and wildfire. And you can only truly know how strong those relationships are when they are tested by such stressful events. We have a few.

Social Media 52

Social Media Government Customer Care Transportation 52

Andrew Mcfarland

SEPTEMBER 23, 2022

They also need excellent interpersonal skills to connect with leads and articulate the benefits of the product or service they promote. They may also attend trade shows or other business events. Some companies also train new hires through webinars and other educational opportunities. Product knowledge.

Social Media 48

Social Media Sales Meeting Communication 48