Totango

SEPTEMBER 22, 2020

By fueling all of the above strategies with accurate and timely customer information, you can turn customer engagement, renewal , and growth into practical, repeatable, and achievable goals. The first step in building strong customer engagement is understanding the current customer experience.

Customer Engagement 96

Customer Engagement Engagement Strategy Effort Score 96

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Action: Building meaningful connections with your digital audience to drive positive outcomes. I hope you can join us!

CRM 52

CRM Customer Retention Engagement Strategy 52

Comm100

JULY 6, 2021

Compare this conversational style with a static webform that you’d traditionally collect leads with, and you recognize just how much more engaging a task bot is. The more engaging, the more likely the prospect will provide their information and convert into a lead. Increase engagement with 24/7 support.

Chatbots 259

Chatbots Sales eBook Resources 259

ECXO

APRIL 21, 2023

link] For more practical events follow the ECXO.org [link] This webinar will discuss the following points and will answer your questions that you can post upfront below on our Linkedin main event page. Kevin Scanlon, Head of Global Customer Engagement Marketing at SAS. Ensure your place by registering now.

B2B 52

B2B Engagement B2C Customer Experience 52

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. Please join us as we kick off our new webinar series this month. What about you? It''s FREE!

Customer Care 110

Customer Care Social Media Marketing Conference 110

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. We’ll showcase real case studies of how leading brands are connecting with customers on their preferred channels,” said Medrano. “In

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

SurveySparrow

JANUARY 7, 2021

Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. In fact, brands started to put more attention on improving their customer engagement. Customer Engagement in Pre-Covid World. So, what’s the wait?

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Education Services Group

MAY 25, 2022

Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

Lithium

JULY 5, 2023

However, once re-authenticated, Pinterest accounts will connect to an API providing new metrics like impressions , clicks and video views as well as proper categorization of video and multi-photo content. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Trends Analytics Report 52

Experience Investigators by 360Connext

OCTOBER 2, 2014

There will be many online and in-person events, so everyone can celebrate! Online events. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. Local Networking Events. These are free events, so please come and join us!

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Lithium

OCTOBER 5, 2021

Have you heard about our Customer Podcast? Check out the latest Titans of Customer Engagement podcast featuring Epic Titan, Tune in today for strategic conversations about creating the world’s greatest customer experiences. 3 Things we learned at Khoros Engage 2021. Send events invitations by email.

Chatbots 52

Chatbots Knowledge Base Contact Center Video 52

Lithium

AUGUST 3, 2021

Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Upcoming Webinars. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now.

Roadmap 52

Roadmap Metrics Government Tips 52

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Lithium

FEBRUARY 7, 2023

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION - It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? In this webinar, we’ll show you how to simplify and streamline brand protection.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

Lithium

MAY 2, 2023

Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. Aurora Product Connect: Badges We’ve been researching and developing the next iteration of Badges for Aurora.

Entertainment 52

Entertainment Social Media Analytics Brands 52

CSM Magazine

MAY 10, 2024

Sparking Curiosity and Building Knowledge Always be chatting with your customer base about what’s next—new feature drops or key updates—and steer those conversations toward why it matters for them specifically. Encourage customers to connect with each other through forums, social media groups, or events.

How To 52

How To Social Media Analytics Touchpoint 52

ClientSuccess

NOVEMBER 24, 2021

Today, we’re going to take a look at a fourth customer marketing initiative: engagement. Your customers can be your biggest advocates, your biggest cheerleaders, and some of your best resources for growth – if they’re engaged correctly. Networking events. Customer advisory board.

Engagement 52

Engagement Marketing eBook Customer Relationship Management 52

Lithium

SEPTEMBER 7, 2021

Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Webinars & Events. Available On-demand.

Social Media 52

Social Media Metrics Video ROI 52

eGain Blogs

OCTOBER 19, 2021

Gartner and Forrester consistently rate our solution #1 in knowledge-powered customer engagement. In eGain 21, we’ve organized our customer engagement solution into three logical hubs: Conversation Hub to connect , Knowledge Hub to better solve , and. Analytics Hub to better optimize customer engagement.

Self Service 52

Self Service Contact Center Analytics Call Center 52

Lithium

APRIL 4, 2023

If you’re looking for a partner for a one-off strategic project or for ongoing support marketing in a recession, connect with an expert in Strategic Services here. The High Cost of Low Agent Retention + AUDIBLE VERSION Losing and hiring frontline customer care agents can cost more than a few lost customers.

Social Media 52

Social Media Metrics Brands Engagement 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Lithium

OCTOBER 14, 2021

No matter where you are right now, the seasons are changing — And your award-winning customer engagement platform is no different. As part of this year's Autumn Innovation Release, we're focused on empowering digital frontline workers to deliver better customer experiences easily and securely. Learn more here. Secure forms.

Innovation 52

Innovation Engagement Self Service Chatbots 52

Totango

JUNE 30, 2020

At the same time, it’s harder to cut through the noise to reach customers right now and harder to decide how and what to communicate. Communicating in an efficient way that offers value to customers during this crisis requires a dedicated reevaluation of the way you and your customer connect. Segmentation and Support.

Communication 126

Communication Strategy Metrics Customer Retention 126

SurveySensum

JANUARY 26, 2024

Utilize storytelling to create an emotional connection with your audience. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Both ESG’s services and inSided’s platform share the same ultimate goal: meaningful customer engagement that leads to increased retention, growth, and advocacy.

Customer Success 52

Customer Success Self Service Knowledge Base Consulting 52

Kustomer

JULY 23, 2019

Unfortunately, many tactics that once served an organization well in engendering a customer-first culture simply fail to keep up with the enormous increase in both customer data, and use of connected devices. In fact, 31% of millennial customers looking for help reach out to a company via Twitter.

Connections 45

Connections Self Service Customer Experience Data 45

WorkOutLoud

MARCH 23, 2020

We plan to utilize the WorkOutLoud Virtual Event technology for future meetings when necessary.” ” ~ Deedre Day – President/Chair of Infor Mid-Atlantic User Group and Infor Customer. Several weeks back she began to promote an upcoming event in the community. You will never look at webinars the same way again.

Analytics 52

Analytics Meeting Groups Report 52

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. About: Social networking sites are designed to connect people in a shared online space. Tease sneak peaks to new products and events. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

Lithium

JULY 5, 2022

The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Salesforce Connector 4.3

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

ChurnZero

OCTOBER 19, 2021

In today’s always-connected, data-enriched landscape, the QBR feels misplaced, and even ineffective. Although the quarterly business review purpose — to strategize and realign on customer goals — remains important, the somewhat inflexible timing of the QBR doesn’t speak to a new focus on driving continuous customer value. .

Customer Satisfaction 98

Customer Satisfaction Meeting Tips Customer Success 98

ChurnZero

SEPTEMBER 29, 2023

Unlike monetary or tangible gifts, intrinsic rewards appeal to a customer’s inner motivations and values, such as a sense of achievement, personal growth, or the joy of being part of a community. By connecting to these deeper motives, you can encourage genuine loyalty that’s resilient to market winds and competitor offerings.

Case Study 52

Case Study Course Knowledge Base Meeting 52

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Powerful CX insights for better customer engagement. As the events continue to unfold in Washington D.C.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Lithium

DECEMBER 17, 2020

We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Webinars & Events.

Customer Journeys 52

Customer Journeys Guidelines Innovation Metrics 52

Totango

APRIL 24, 2020

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. The next step is to expand the use of Dynamic Assignment and campaigns to support more proactive outreach to customers based on triggers associated with time, event, and value. .

System 62

System Customer Success Customer Journeys Communication 62

Lithium

DECEMBER 7, 2020

We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Webinars & Events.

Customer Journeys 52

Customer Journeys Guidelines Innovation Metrics 52

CSM Magazine

JUNE 1, 2021

Employee engagement programs, like recognition and more tailored coaching, can improve service delivery and reduce attrition rates. At the end of the day, customers will be stickier and more loyal if they have an emotional, human connection with a brand. Reporting Findings Webinar. Date: June 3, 2021. Register here.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Reports from the front lines. However, finely-tuned conversational systems can.”.

Insurance 98

Insurance How To Chatbots Wait Times 98