Helen Dewdney

JUNE 17, 2019

Brexit and EU consumer law. The future of EU consumer law in the UK. Many of the EU directives regarding consumer rights are actually enshrined in UK law. Consumer Rights (Payment Surcharges) Regulations 2012. Consumer laws covering purchases in the EU. Consumer safety and the EU.

Consumers 65

Consumers Government Transportation Travel 65

TechSee

JUNE 10, 2021

The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. Even before the pandemic created a remote-first world, 72% of consumers said they wanted to solve their problems or issues on their own without having to engage with a human customer service agent.

Self Service 207

Self Service Innovation Analytics Transportation 207

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. In An Emergency.

Customer Care 98

Customer Care Transportation Social Media Government 98

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Maru Group

NOVEMBER 18, 2021

While consumers are aware of some fair-trade products, such as coffee, many have no knowledge of the fruit industry. Bananas are part of a complex supply chain: produced in tropical climates, sold to large multinational corporations, transported over large distances to be sold in grocery chains or family shops. This is a say/do gap.

Transportation 81

Transportation Social Media Retail Consumers 81

2020 Research

OCTOBER 30, 2023

Nostalgia holds incredible power over adults, and by strategically harnessing this sentiment, brands can create meaningful connections that resonate on a deep emotional level. Connect these stories to cultural touchstones that trigger nostalgia, fostering a genuine connection with the audience.

Trends 52

Trends Brands Transportation Comparison 52

Retently

MARCH 29, 2023

Tesla has also claimed the top spot in the Consumer Reports’ annual owner satisfaction survey , where 91% of Tesla owners stated that they would buy another Tesla vehicle in the future. He said that electric cars are the future of sustainable transportation. They attach a deep emotional connection to the brand.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Blake Morgan

DECEMBER 2, 2022

Every aspect of the design and experience transports guests into another world, even down to entering the club through a hidden bookcase with the words “Open Sesame.”. The devices that are meant to keep us connected can often get in the way of fostering true connection. Instead, it’s all in the details.

Brands 105

Brands Social Media Transportation Entertainment 105

TechSee

FEBRUARY 21, 2022

Service organizations –including BPOs — across the spectrum – from HVAC and automotive parts to consumer appliances and office equipment – are using AI to optimize the customer experience (CX), lower costs , and streamline their back-office operations. say that they’re leveraging AI to enhance customer service. Optimize Logistics.

Innovation 109

Innovation Company Self Service Insurance 109

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. In An Emergency.

Customer Care 59

Customer Care Transportation Social Media Government 59

ReviewTrackers

MARCH 1, 2017

And they must connect with customers at an emotional level — by capturing customer sentiment and creating positive experiences — in order to prepare for the future. These hubs provide consumers with an experience in the future of transportation, according to Ford. Ford is transforming itself into an auto and mobility company.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

C3Centricity

OCTOBER 1, 2019

We all know how extremely demanding consumers have become in recent years. How do you treat your own customers, consumers and clients? This mentions another of the reasons it is important to go beyond what customer's expect today - the emotional connection. Today we want things better, faster and sometimes cheaper as well.

Customer Satisfaction 180

Customer Satisfaction Hotels Marketing Customer Centricity 180

NetBase

SEPTEMBER 24, 2018

According to a personality study of 20,000 consumers , split evenly between the two countries, “the British are three times more likely to be careful spenders than those across the pond, with an index of +3.14. Consumers are generally willing to spend if they think it is worthwhile but will not fritter away their money.”. Why indeed.

Social Media 46

Social Media Consumers Transportation Fashion 46

Clarivate

SEPTEMBER 8, 2022

Recent data from the automotive industry shows that road vehicles account for a significant majority (74.5%) of the transport sector’s CO2 emissions and 15% of total CO2 emissions. Yunex Traffic supports customers around the world by developing efficient infrastructure and transport systems for more environmentally friendly, livable cities.

Transportation 52

Transportation How To Government Automotive 52

CSM Magazine

NOVEMBER 30, 2023

EcoDeliver’s services help businesses reduce their carbon footprint while still ensuring efficient and reliable delivery, aligning with the values of modern consumers who prefer eco-conscious brands. Their expertise in air logistics makes them a valuable ally for businesses with frequent air shipping needs.

Transportation 52

Transportation Retail Technology Marketing 52

ijgolding

OCTOBER 31, 2014

An experience like no other, we were transported back in time to the turn of the 20th century to find out how life was like for our ancestors. Whilst there was not a focus on what life was like for the consumer, it is impossible for me not to consider the impact of Customer Experience – whatever the era!!

Consumers 230

Consumers Retail Transportation Comparison 230

CSM Magazine

JULY 29, 2020

Not only do these drivers represent the very real need for movement of goods across the country they have in most cases been the only human contact with a company that many consumers have, the attitude, diligence and service they provide has been imperative to thousands of customers and their employers. A human connection.

Transportation 52

Transportation Hospitality Government Exercises 52

BirdEye

MAY 17, 2023

Tesla Mission statement: “To accelerate the advent of sustainable transport by bringing compelling mass market electric cars to market as soon as possible.” Founded in 2003, Tesla brought electric vehicles to consumers’ consciousness long before climate change dominated the headlines. Facebook began as a community for college students.

Examples 98

Examples Innovation Sports Social Media 98

Uniphore

JANUARY 25, 2022

Not only are we behind the camera more than ever before, we’re also consuming the medium at a historic rate. Last fall, we surveyed Australian consumer perspectives of video conversations. Our findings showed that 62 percent of consumers responded favorably to using automation or AI tools to improve video conversations.

Healthcare 130

Healthcare Video Banking Contact Center 130

Qualtrics

MAY 12, 2021

Driven by emotional and transactional needs, consumers across the world have demonstrated their values – and indicated their plans for the future. Read on for top-level insights from our 2021 Global Consumer Trends Report. Download the 2021 global consumer trends report now. The world then.

Trends 26

Trends Consumers Entertainment Exercises 26

Helen Dewdney

DECEMBER 16, 2020

The Civil Aviation Authority (CAA) should be the regulator for air transport in the UK. Commenting on the review, Richard Moriarty, CAA Chief Executive said: “The airlines we have reviewed have responded by significantly enhancing their performance, reducing their backlogs, and improving their processing speeds in the interests of consumers.

Airlines 60

Airlines Transportation Travel Consumers 60

C3Centricity

APRIL 29, 2020

Fast forward a decade or so, and supermarkets are scrambling to catch up as start-ups in many developed countries are giving this new type of freedom to consumers. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. So what is a poor manufacturer to do?

Retail 177

Retail Apparel Transportation Trends 177

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. Tell consumers what THEY can do, not what IT can do. Here are a few ideas.

Marketing 110

Marketing Conference Innovation Transportation 110

Happy or Not

OCTOBER 24, 2023

2024 promises to be an exciting year filled with new opportunities and challenges as retailers are expected to continue adapting to changing consumer behaviors, focusing on enhancing the customer experience. Companies will employ various marketing strategies to attract more consumers and drive demand for their products and services.

Retail 36

Retail Multi-Channel Social Media Apparel 36

C3Centricity

SEPTEMBER 14, 2020

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. In several industries, consumers will want to see, compare and appreciate items before they purchase something. Why should shopping be any different from transport today? ]. Am I being naive?

Retail 194

Retail Trends Apparel Transportation 194

Magellan Solutions

MAY 16, 2021

Consumers around the world opt forto consume products and services that has a sense of personalization involved. Today, businesses connect to their customers through various channels. Consumers prefer personalization when they choose to deal with your business. While overbearing ones tend to frustrate consumers. .

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

2020 Research

JUNE 23, 2023

Researchers and brand owners recognize the importance of understanding consumer behavior. However, in many emerging markets, translating consumer behavior into actionable insights can be a daunting task. Ensuring credible and reliable data is the cornerstone of successful market research in these dynamic environments.

Marketing 52

Marketing Transportation Culture Travel 52

Helen Dewdney

MAY 6, 2016

At a time when people up and down the country are up in arms about poor rail services and sub-standard compensation arrangements for delays and cancellations, the Government is seeking a delay to the implementation to the Consumer Rights Act for rail services. What will passengers’ rights be under the Consumer Rights Act?

Consumers 30

Consumers Company Transportation Government 30

BirdEye

JUNE 22, 2023

And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy. They stay connected: In continuation to the social behavior, customers leverage multiple channels and devices to keep in touch with their preferred brands.

Case Study 98

Case Study Social Media Loyalty Brands 98

Russel Lolacher

MARCH 2, 2021

Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service.

Social Media 52

Social Media Government Customer Care Transportation 52

CSM Magazine

FEBRUARY 11, 2020

Questions focused on consumer preferences and expectations across three industries: e-commerce, on-demand transportation and on-demand food delivery. Whether it is out of necessity, convenience, or personal preference, the list of channels that customers are using to connect with companies continues to grow. About UJET.

Tools 64

Tools e-support Transportation Report 64

CSM Magazine

OCTOBER 25, 2023

Turkey is a hub for entrepreneurial communities, which opens you to a world of useful connections and opportunities. Strategic Location/ Access to a Wide Market For investors, the Eurasian location of Turkey means access to a vast consumer market and the potential for global business connections.

Banking 52

Banking Transportation Consulting Government 52

West Monroe

FEBRUARY 6, 2022

For utilities, this value can take the shape in driving operational efficiency by connecting the needs of the utility employee with the technology that helps to facilitate his or her work. Increased demand : Large sectors—such as transport and heating—are estimated to increase global demand by 62% by 2050.

Transportation 52

Transportation Roadmap Technology Trends 52

Magellan Solutions

JULY 7, 2021

Travel / Transportation. Travel / Transportation. Travel / Transportation. With over a third of the consumer population feeling like businesses don’t put emphasis on their experience, now is the perfect time for you to invest in providing a better caller experience so your business can stand out from complacent competitors.

Transportation 52

Transportation Hospitality Call Center Ecommerce 52

TechSee

FEBRUARY 27, 2018

The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. million consumers annually and $57.6 Today’s consumers also have high expectations for customer service. billion in spending. It is also attracting investors.

Customer Service 116

Customer Service Call Center e-support Contact Center 116

Oracle

FEBRUARY 28, 2019

For example, one may think that access to online pricing on a smartphone or store kiosk might drive consumers away from stores — and even potentially to a competitor’s site — however, that way of thinking simply isn’t true. ” Yet, the consumer experience in stores is just as carefully executed.

Omni-Channel 106

Omni-Channel Brands Customer Experience Hotels 106

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. Utilities are working to increase electrification in emissions-intensive economic sectors such as transportation and buildings. The challenge.

Transportation 40

Transportation Telecommunications Analytics Wireless 40