CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. The following is what she has to say. Absolutely.

Management 52

Management How To Effort Score Customer Success 52

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . This year’s Pulse, our annual conference, now Pulse Everywhere in 2020 due to the current pandemic, is our incredible chance to share with the world our continued path towards the most meaningful innovation in our industry. . Reference Center.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Circular Edge

JUNE 17, 2020

One customer case study featured Emser Tile, who implemented Oracle CX Cloud to automate their marketing & sales processes from customer inquiry to order. and hear two more customer case studies that included best practices for delivering Integrated ERP/CX Digital Experiences across marketing, sales, service & more.

Resources 52

Resources Case Study Study Conference 52

Oracle

FEBRUARY 26, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Attend this session to get answers and solutions, insight to the roadmap, advice on your process and team structure, and share feedback. Featuring Wren Ludlow, Principal Product Manager, Oracle.

Conference 40

Conference Roadmap Tips Feedback 40

Gainsight

APRIL 8, 2021

Just like your provider of choice, Gainsight’s Pulse Everywhere 2021 has something for everyone—whether you work in customer success, success operations, or product management. Lastly, you want to be adept at managing renewals at scale to drive NDR. Like Grace and Frankie , Sales and CS are always better together.

Roadmap 59

Roadmap Customer Success Conference Sales 59

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Crisis Alert: Managing Your Brand in an Unpredictable World. And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. NetBase LIVE NY. How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. At InVision , our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. We focus on sync, advanced prototyping, security, team management and much more.

Customer Success 48

Customer Success Management Roadmap Training 48

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? Sales Alignment. Complains about the Sales team. Deeply aligned with the Sales team.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Studio features for Community Managers.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Studio features for Community Managers.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Studio features for Community Managers.

Social Media 40

Social Media Case Study ROI Course 40

SmartKarrot

AUGUST 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: IntelliShift As a Customer Success Director, you will develop and manage a small portfolio of large, high-value enterprise customers with a deep knowledge of the customer’s business goals and success criteria.

Customer Success 19

Customer Success Roadmap Conference Customer Centricity 19

Circular Edge

MAY 26, 2023

A customer case study session featured Andy Cox, Technical ERP & Integration Manager at KIND, and Saravana Kumar, Director of JDE Strategy and Innovation at CE, who demonstrated how KIND Increases Customer and User Satisfaction through TMS Automation using Orchestrator.

Case Study 52

Case Study Innovation Study Entertainment 52

Gainsight

FEBRUARY 16, 2021

And there were so many memories along the way, many from our Pulse conference. We launched in 2013 with the premise of “software for Customer Success Managers.” While “trade shows” and “user conferences” in tech are tried and true practices, we found that we could do much more. Remember, Events Are Your “One Moment In Time”.

Chief Customer Officer 64

Chief Customer Officer Conference Customer Success Software 64

SmartKarrot

OCTOBER 10, 2022

Manage complex, cross functional customer implementations for new product deployments. Apply here: [link] Role: Customer Success Manager Location: Tysons Corner, VA, US Organization: Piper Companies As a Customer Success Manager, you will lead the onboarding process for all new customers and serve as the primary point of contact.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

SmartKarrot

FEBRUARY 8, 2022

Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Run upsell sales cycle process. Forecast upcoming renewals and upsell opportunities.

Customer Success 19

Customer Success Roadmap Conference Measurement 19

ChurnZero

AUGUST 30, 2019

It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. Focus on Retention .

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

Gainsight

APRIL 17, 2019

Organizations had to restructure to support higher velocity and more streamlined sales and marketing models. Modern CEOs at any moment can get a pulse on how Sales and Marketing are performing versus waiting for the end of the quarter. I meet with one to two feature teams a week to review their recent progress and the roadmap.

B2C 79

B2C Software Roadmap Meeting 79

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. Your Customers Need You to Put Yourself First: Listen to Them!

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Wired and Dangerous

MAY 8, 2021

There are some exceptions, e.g. a sports dub, a goods train, a clothes-brush, a sales conference. This Business Services & Management Agreement can be used when it is intended to separate the ownership of the business from its day to day management and to have employees in a separate company.

Government 91

Government Insurance Policies Training 91

VDS

JULY 20, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. By giving employees the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees. Include organization change management at the beginning.

Contact Center 52

Contact Center Call Center Call Center Solutions Roadmap 52

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short…Little did I know how intriguing this experience is going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Amity

JULY 10, 2017

Customer Success Managers are awesome. However, even the best, most experienced Customer Success Managers can use a few tips to get better at what they do. Customer Success Managers often focus the QBR conversation around various metrics and information related to the client. Neil Jain , Waterstone Management Group.

Metrics 63

Metrics Self Service Roadmap ROI 63

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference. Coordinating account and customer hand offs become problematic.

Sales 98

Sales Customer Success Conference Customers 98

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Roadmap ROI Customers 10

ClientSuccess

APRIL 20, 2017

Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service. Paul’s first foray into the world of Customer Success included managing customers and delivering Market Research. The Rise of SaaS and Customer Success. What is the ROI on this department?”.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

CustomerSuccessBox

DECEMBER 4, 2018

The Sales or BD rep can conduct this discovery as part of the pre-signing engagement process, or the CSM can do it as part of the closing process. Also, both the customer and the customer success manager should know what all tasks need to be done so that the customer can reach an early value. This prevents any misunderstanding.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

C Space

JUNE 16, 2020

Pet food sales were up 98%, which SimilarWeb said reflects both Amazon’s goal of driving subscriptions of products with a recurring need to cement customer loyalty, as well as its intent to challenge the ecommerce leader, Chewy , for a bigger chunk of the $21 billion pet food market.

Brands 52

Brands Ecommerce Social Media Advertising 52

Integrity Solutions

JUNE 19, 2023

Since our work focuses on both skill and will — the skillset as well as the mindset necessary for sales success — we often get asked what the specific, core sales skills are that every salespeson today needs to have. We know that sales prospecting is a vital part of sales success.

Sales 16

Sales Communication Roadmap Competitive Advantage 16

SmartKarrot

JULY 6, 2022

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Additionally, collaborate with the customer to develop project plans and give them a clear product roadmap.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10