Beyond Philosophy

MARCH 23, 2023

Moreover, trends don’t always get the buy-in they should from senior management. If experience management is a trend, it could mean that organizations hire people to mind theirs but give them no budget and no authority to do anything. Managers and senior teams need to decide how they will treat their teams.

Employee Experience 78

Employee Experience Comparison Leadership Conference 78

NobelBiz

FEBRUARY 10, 2023

You now have access to talent pools in various places – whether it be in call center agents, whether it be members of your leadership and management teams. Hear him talk about his journey from being in a band to working as an agent and how his first day in management, half the sales team quit! Now there’s a story!

Culture 52

Culture Video Conference Travel 52

Experience Investigators by 360Connext

MARCH 16, 2015

Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Need a customer-focused speaker for your next event? Get in touch to book Jeannie today! . Your Name *.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Optimove

DECEMBER 12, 2019

Last week, we posted here the six super-useful workshops from Day 1 of our global CRM leadership event, PostFunnel Summit, that took place late October. So, here is Part 2 – everything that went down on that stage on the second day of the conference. **. Keynote: Managing 200M Relationships: How ZEE5 Disrupted Indian TV.

CRM 69

CRM Ecommerce Travel Fashion 69

AWS Machine Learning

SEPTEMBER 12, 2022

AWS is a Global Diamond Sponsor of the conference. Speakers: David Randle, Global Head of GTM for Spatial Computing, AWS; Veronica Yip, Product Manager and Product Marketing Manager, NVIDIA; Balaji Raghavachari, Executive Director, Tech Strategy, Verizon; and Peter Linder, Head of 5G Marketing, North America, Ericsson.

Conference 86

Conference Training Travel Meeting 86

Myra Golden

APRIL 10, 2017

George jumped at the chance to get out of the call center and sit in on a meeting with managers and directors. Months later I could see George beginning to blossom in the areas of leadership, public speaking and championing ideas. Here are 3 things being an overwhelmed manager taught me about motivating my call center employees.

Call Center 73

Call Center Management Exercises Meeting 73

Centercode

JANUARY 16, 2020

” Today’s technology is evolving at lightspeed (though we’re still waiting on lightspeed travel), and development teams are moving just as quickly to deliver on rapidly expanding technological landscapes and increasing customer demands. Journeyman: Delta 2020, the Virtual Customer Validation Conference.

Resources 69

Resources Conference Analysis Analytics 69

CustomerSuccessBox

DECEMBER 3, 2021

Customer conferences, conference travel (if applicable), leadership meetings (both internal to CS and broader) As leaders, you should be thinking about how productivity and quality can be improved in a way that contributes to the growth and, at the appropriate time in the growth cycle, profitability.

Customer Success 52

Customer Success Data ROI Conference 52

Beyond Philosophy

NOVEMBER 4, 2014

Some trains in England have lavender pumped into the carriages to create a calming travel experience. We did some work for one of the Courier companies and in their retail outlets they had flowers that created an appealing scent. Disney uses Popcorn and other smells to attract people to their services.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

Customer Enthusiast

OCTOBER 26, 2018

I’ve heard from many company executives across industries at conferences and in other, more intimate, settings and left disaffected by their hyperbole. It needs to be actuated: modeled by leadership, embedded in the hiring and onboarding processes, and integrated into its performance management system.

Customer Experience 90

Customer Experience Net Promoter Score Effort Score Culture 90

Beyond Philosophy

OCTOBER 25, 2019

As a certified Customer Experience Professional, he helps organizations and leadership change to improve their experience for their team members and customers. ” They saw consumers were looking for ways to travel differently and find better deals. New York Times best-selling author and keynote speaker Joseph Michelli , Ph.D.,

Hotels 104

Hotels Travel Hospitality Consulting 104

SurveySensum

APRIL 1, 2024

In this regard, customer service managers play a critical role in nurturing trust and loyalty among customers, thereby contributing to the startup’s success and competitiveness in the marketplace. This can manifest through clear product descriptions, accreditations, and, crucially, managing customer expectations accurately.

Brands 52

Brands Case Study Social Media Feedback 52

Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Make sure to question your management team about plans to scale and expand markets.

Customer Success 91

Customer Success Self Service Case Study Customer Retention 91

COPC

AUGUST 10, 2016

will moderate a select group of industry leaders for an engaging and entertaining exploration of key findings from the 2016 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series. This research, which targets the travel and hospitality industry, was conducted by COPC Inc. On Monday, Sept 19, COPC Inc.

Customer Journeys 40

Customer Journeys Hotels Conference Entertainment 40

BirdEye

MAY 3, 2023

The platform’s well-crafted SEO strategy has enabled them to reach the peak of search results for various keywords surrounding travel queries. Live events and conferences Hosting events promote audience engagement, lead generation, and networking opportunities.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Micah Solomon

JULY 12, 2014

Are you planning on hiring a keynote speaker for a corporate event, industrywide conference, or executive summit? Solomon: Can you give me a conference-planning best practice or three? Conferences try to pack too much in, and you’ll accomplish more if you create networking moments besides at lunch or dinner. And does it matter?

Conference 40

Conference Travel Hospitality Leadership 40

ijgolding

SEPTEMBER 13, 2016

The hotel was completely full due to a wedding party AND a conference. The conference I mentioned earlier was in full swing when we arrived on the Friday night – the entire hotel was overrun by it. There was little explanation – an error had been made and there was nothing they could do about it.

Hotels 120

Hotels Customer Experience Conference Customers 120

Chadwick Martin Bailey

NOVEMBER 13, 2020

After that, I sold timeshares in Newport, RI, and moved on to selling conference event space for a beautiful resort location on Cape Cod. These early jobs gave me an intimate look at the customer experience that I needed when I later become the lead of CMB’s Travel & Hospitality practice. and forge a new path.

Travel 52

Travel Entertainment Hospitality Ecommerce 52

SurveySparrow

FEBRUARY 13, 2023

Expense management software Expensify does just that in this staff spotlight example featuring their CEO, David Barrett. This post packs a double whammy of sorts because it’s also in collaboration with Running Remote, the world’s largest remote work conference. Where are you hoping to travel to next? Describe your team.

Examples 52

Examples Culture Social Media Video 52

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Aimee Lucas. Aimee joined Qualtrics when it acquired Temkin Group, a leading CX research and advisory firm.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Amity

DECEMBER 22, 2014

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Make sure to question your management team about plans to scale and expand markets.

Customer Success 64

Customer Success Self Service Case Study Customer Retention 64

Amity

JULY 22, 2016

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Make sure to question your management team about plans to scale and expand markets.

Customer Success 48

Customer Success Self Service Case Study Customer Retention 48

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Aimee Lucas. Aimee joined Qualtrics when it acquired Temkin Group, a leading CX research and advisory firm.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ClientSuccess

APRIL 27, 2017

As we travel the globe and talk with customer success leaders, one of the most frequent asked questions is, “What are the metrics I should be tracking and measuring to help my organization embrace customer success?” Customer Success as a Culture: Sales Leaders Edition. Customer Success as a Culture: Marketing Leaders Edition.

Metrics 41

Metrics Customer Success eBook Culture 41

Russel Lolacher

JUNE 5, 2022

He’s the senior IT customer support manager for first American title, which is leading the technical sports, customer support to their employees. And he funfact keynote speaker for inspiration that for an inspiration day conference in Sweden, Sweden, congratulations to all that tech guy. Russel Lolacher. Welcome to the podcast.

Communication 93

Communication Technology Employee Engagement Conference 93

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. Pulse 2020 – Back to Moscone (Or So We Thought).

Social Media 45

Social Media Conference NPS Customer Success 45

Beyond Philosophy

JUNE 23, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. An online travel products retailer, offering 1 million air miles to the winner, generated more than 60,000 names in 90 days, almost all of whom were new to the site. Ultimately, it’s what makes any customer relationship management effort worthy of going viral.

Wireless 60

Wireless Marketing Advertising e-support 60

C Space

JULY 8, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Zoom customers can scale video conference rooms and phones with hardware options and technology upgrades at a fixed monthly price. All Zoom HaaS solutions will be supported through Zoom.

Brands 40

Brands e-support Video Entertainment 40

Natalie Petouhof

JULY 14, 2015

Every year the Constellation SuperNova Awards recognize eight individuals for their leadership in digital business. In its fifth year, the Constellation SuperNova Awards will recognize eight individuals who demonstrate true leadership in digital business through their application and adoption of new and emerging technologies. .

Case Study 40

Case Study Leadership Innovation Travel 40

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. Of course this flag waving lends itself to oratory platforms such as conference keynotes and self proclaimed thought leadership blogs. This understandable instinct translates into an uncompromising form of remote management.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

Beyond Philosophy

JUNE 1, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. The example cited is Starwood Hotels and Resorts where, through its Starwood Preferred Guest (SPG) program, there is a focus on personal leisure travel rewards for high-spending frequent guests. Michael Lowenstein, Ph.D.,

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

C Space

JULY 21, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. eBay and PayPal ‘s five-year operating agreement has just ended, and the online marketplace is eyeing billions in new potential revenue by managing its payments in-house.

Brands 52

Brands Transportation Sales Innovation 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JULY 6, 2022

Q 3: How does the leadership team in the organization work? A: Consider how well your leadership team and their supervisors recognize the present business challenges and can internalize client needs and propel the outcomes for which you were hired. Q 9: What is the best way to manage loyalty programs and customer feedback?

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

AWS Machine Learning

AUGUST 2, 2024

Earnings calls are live conferences where executives present an overview of results, discuss achievements and challenges, and provide guidance for upcoming periods. Such details can signal potential growth opportunities for investors, analysts, and portfolio managers. Yanyan graduated from Texas A&M University with a Ph.D.

Financial 121

Financial Comparison Metrics Training 121

Gainsight

MAY 10, 2021

If you haven’t signed up for our free virtual conference yet, what are you waiting for? But for CS, the real Top Guns are Will Rahim , SVP of Global CS, and his wingmen, Scott Klimek , VP of Customer Operations, and Todd Massey, Senior CS Ops Manager, all of Delphix They will be leading the session Win Fast by Hiring CS Operations Early.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

Clarivate

NOVEMBER 24, 2021

During One Nucleus’s ON Helix conference, which focused on new medicines in a brave new world, Mike Ward, Head of Thought Leadership, Life Sciences and Healthcare at Clarivate, interviewed Richard Erwin, general manager and managing director of Roche Products Limited (UK), the British arm of Swiss pharma major. “We’ve

Healthcare 52

Healthcare Travel Hospitality Study 52