TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Experience Investigators by 360Connext

MARCH 16, 2015

More special events this month: Customer Experience Summit Chicago. Need a customer-focused speaker for your next event? Events for Customer Experience Excellence appeared first on Customer Experience Consulting. Join us Thursday and Jeannie will share her secrets. Save My Seat Now! March 17th & 18th. Register today!

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Uniphore

JANUARY 4, 2022

Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Find out about the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s modern enterprise.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Magellan Solutions

JUNE 27, 2019

To further enhance its business processes and technology solutions, Magellan Solutions participated in ConnecTech Asia 2019 , a technology trade show held in Singapore. Meanwhile, the Department of Information and Communications Technology (DICT) assisted the Philippine delegation during the event.

Call Center 75

Call Center Contact Center Government Conference 75

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership Government Employee Experience Innovation 98

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 104

Interaction Customer Success Conference Industry 104

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The misunderstanding stems from a situation where people tend to focus first on the technology. Interested in attending an in-person RYG Leadership Hour?

Conference 98

Conference Customer Success Leadership Sales 98

Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. HORSHAM, PA (June 7, 2019) — Astea International Inc.,

Conference 50

Conference Hotels Leadership Financial 50

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. IBM uses authentic leadership and abides by a work-from-home pledge.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Experience Investigators by 360Connext

MAY 15, 2024

I have prioritized staying connected and learning everything I can about the technology and systems that impact our experiences. Conferences, gatherings, and learning opportunities have been essential for helping me see the difference between the flash and the facts.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Culture 143

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Oracle

DECEMBER 10, 2019

50 Most Powerful Women in Technology Awards. Award presentation during the 16th Annual Diversity and Leadership Conference – April 21-22, 2020. Winners will be announced during the Content Marketing World conference – October 13-16, 2020. Award presentation during the CXPS Conference March 13-15, 2020.

Customer Experience 40

Customer Experience Conference Leadership Social Media 40

Gainsight

JANUARY 8, 2019

Build up those knowledge reserves by attending these can’t-miss conferences of 2019. Event Website. SaaStr is an annual conference that brings together the best & brightest minds in SaaS. Event Website. IBM Think is a four-day conference that tech junkies dream about. Event Website. Event Website.

Conference 45

Conference B2B Entertainment B2C 45

Bold360

JUNE 9, 2020

We flipped CXNext 2020 from an in-person event to a virtual event in just 6 weeks, and we’re so proud of everyone whose amazing work made that possible! Technology is a force for good. Technology. Technology is even more powerful than we thought. But what’s the one thing that has helped us all stay connected?

Customer Experience 52

Customer Experience Conference Video Technology 52

Bill Quiseng

JULY 18, 2017

I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. I decided to focus 100 percent on customer experience thought leadership – speaking at events, writing a book “ More Is More ,” and even teaching an executive education at Rutgers Business School this August.

Customer Experience 318

Customer Experience Contact Center Wireless Conference 318

CSM Magazine

MAY 16, 2024

That’s why we invite winners from the awards to tell their stories at the UK National Contact Centre Conference; to share what they are doing that is innovative and successful, and frankly, allows others to learn. While technology, data and AI play a huge role, the human element is alive and well in customer service.

Customer Service 52

Customer Service Banking Consulting Groups 52

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Storyminers

JULY 2, 2020

Each day, you’ll be involved in all the things that matter – from finding clients to building new content, from staying up-to-date on current trends to providing thought leadership for your audiences. Technology, with the capabilities and frustrations it brings to your business, demands more care and feeding.

Customer Journeys 246

Customer Journeys CRM Retail Meeting 246

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What is KMWorld Connect 2021?

Connections 93

Connections Conference Innovation Customer Engagement 93

Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. Service Council™ designs this symposium to be more than a peer networking event.

Meeting 62

Meeting Conference Customer Journeys Self Service 62

Bold360

JANUARY 29, 2020

The last two weeks were big in the world of consumer electronics and retail with two important events landing within days of each other. So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

COPC

AUGUST 10, 2016

Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. See the complete event agenda. The event’s theme is “Malaysian Contact Centres Transitioning into the Digital Space.”

Customer Journeys 40

Customer Journeys Hotels Conference Entertainment 40

SurveySensum

MAY 6, 2024

For example, if you want to be recognized as someone specializing in cybersecurity, you can write about the latest technologies that can improve online security or something along those lines. Content Marketing for Thought Leadership It is about presenting you as an expert with a unique point of view.

Brands 52

Brands Strategy Social Media Video 52

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Aimee Lucas. Barry Dalton. Bill Quiseng. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CSM Magazine

NOVEMBER 3, 2022

.” An experienced marketing leader, Liz has built and managed high-performing teams that deliver results across demand generation, communications, corporate events, field marketing and thought leadership. Before joining ServiceMax, Liz was a Senior Event Marketing Manager at SuccessFactors.

Marketing 52

Marketing Leadership Conference Feedback 52

Kustomer

APRIL 14, 2023

At the event, the Kustomer team showcased how the platform enables every business to connect with consumers on the channels they love with CX solutions to help grow relationships, build loyalty and drive efficiency at scale. At the event, attendees discovered the latest technologies and trends impacting the retail industry and beyond.

Retail 52

Retail Hotels Leadership Conference 52

Kustomer

OCTOBER 22, 2020

Modernizing CX With Modern Strategies and Technology. For an organization that isn’t as digitally native, tools and technology can be a springboard to modernize the experience they provide. Another key theme during Kustomer NOW, was all around modernizing CX. What that means to every organization can be different.

Conference 96

Conference Self Service Sports CRM 96

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Aimee Lucas. Barry Dalton. Bill Quiseng. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. Conferences. The best customer experience events you can still go to in 2018. Top CX Events You Can Still Go To This Year. There’s a theme to many of 2018’s CX events: Innovation. by Jack Miller on 16 Jul 2018. Customer Experience.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Qualtrics will also be at most of these events showcasing our employee experience management platform. Below are 10 HR and EX conferences that you should check out for 2019. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Chadwick Martin Bailey

JULY 21, 2020

Nearly every speaker at the Quirk’s Virtual Event uttered the phrase, and while there wasn’t a clear consensus on what that normal will be (or when), the dual themes of disruption and change were ever present. the event offered of great thought leadership, insights, and ideas, as well as many excellent learning and networking opportunities.

Conference 83

Conference Case Study Consumers Leadership 83

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019.

Conference 33

Conference Management Innovation Roadmap 33

Clarivate

MAY 31, 2023

Sandra was a researcher who launched a startup centered around the idea of leveraging image recognition technology for online reputation management. I find people in IP are generally very friendly and progressive, so I think the trend for more women in IP leadership positions will continue to increase.”

Meeting 52

Meeting Government Innovation Leadership 52

Experience Investigators by 360Connext

APRIL 25, 2023

I’ve seen people put this into action by adding an empty chair to conference tables to “represent the customer.” Start the customer feedback program, design the journey, fix every customer ill, address the contact center technology issues, and address the frontline turnover issues, just to name a few! It sounds great.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. Learning With Our PALs Pulse Academy Live (PAL) cemented the legacy of learning at Pulse with educational programming that kicks off the event a day ahead of the main conference.

Industry 52

Industry Conference Fashion Customer Success 52

Qualtrics

MAY 2, 2019

In November, Qualtrics’ Women’s Leadership Development (WLD), the employee resource group that helps drive gender parity, announced that the group was going to be involved in the SheTech Explorer Day this April. The program culminates in an event called Explorer Day, which took place in Sandy on April 9th, 2019. Lead Like a Boss.

Leadership 40

Leadership Groups Industry Feedback 40