CSM Magazine

FEBRUARY 28, 2024

It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first. From day one, the goal was clear – solve problems for customers and agents by leveraging technology in innovative ways. How did we get here? When I came on board, Sabio was still a small UK-based operation.

Leadership 52

Leadership Innovation Groups Conference 52

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 104

Interaction Customer Success Conference Industry 104

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership Government Employee Experience Innovation 98

CustomerSuccessBox

DECEMBER 13, 2021

This has led to the huge demand for customer success events where people can learn, network, and share the best practices. At CustomerSuccessBox, we’ve curated some upcoming Customer Success Events that cannot be missed. Customer Success Leadership Roundtable: CSM Performance Metrics | Wednesday, December 15, 2021.

Customer Success 52

Customer Success Conference Case Study Leadership 52

Totango

FEBRUARY 25, 2019

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Customer Success Summit Conference Global Executive Forum. The inaugural Global Executive Forum isan invite-only event is for executives.

Conference 49

Conference Customer Success Customer Centricity Leadership 49

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making. Contact me here.

Innovation 116

Innovation Culture Leadership Resources 116

Gainsight

JANUARY 8, 2019

Build up those knowledge reserves by attending these can’t-miss conferences of 2019. Event Website. SaaStr is an annual conference that brings together the best & brightest minds in SaaS. Event Website. IBM Think is a four-day conference that tech junkies dream about. Event Website. Event Website.

Conference 45

Conference B2B Entertainment B2C 45

CSM Magazine

MAY 16, 2024

That’s why we invite winners from the awards to tell their stories at the UK National Contact Centre Conference; to share what they are doing that is innovative and successful, and frankly, allows others to learn. ” Those insights drive constant innovation. Go beyond 2D metrics. It’s about customer outcomes.”

Customer Service 52

Customer Service Banking Consulting Groups 52

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What are the priorities?”.

Connections 93

Connections Conference Innovation Customer Engagement 93

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization? Isn’t it your time to take your place at your organization’s leadership table? I think so too.

Leadership 99

Leadership Innovation Conference Resources 99

ClientSuccess

NOVEMBER 14, 2019

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending. CS100 Summit. September 15-17, 2020.

Conference 40

Conference Customer Success Hotels Customer Centricity 40

ClientSuccess

NOVEMBER 14, 2019

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending. CS100 Summit. September 15-17, 2020.

Conference 40

Conference Customer Success Hotels Innovation 40

Gravy Analytics

MAY 24, 2019

Events are great indicators of consumer interests and trends. We looked at event attendance data for April 2019 to see which events are the most popular with US consumers right now. Event Name Date Category Address City State Index. ASES Summit 2019 4/12/19 Conferences 450 Serra Mall Stanford CA 21. Dallas TX 33.

Sports 40

Sports Conference Entertainment Financial 40

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

COPC

AUGUST 10, 2016

Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. See the complete event agenda. The event’s theme is “Malaysian Contact Centres Transitioning into the Digital Space.”

Customer Journeys 40

Customer Journeys Hotels Conference Entertainment 40

SurveySensum

MAY 6, 2024

They could be honesty, integrity, transparency, accountability, innovation, or anything that you value the most. Content Marketing for Thought Leadership It is about presenting you as an expert with a unique point of view. You will need to produce thought leadership content that can help you establish yourself as a thought leader.

Brands 52

Brands Strategy Social Media Video 52

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. Conferences. The best customer experience events you can still go to in 2018. Top CX Events You Can Still Go To This Year. Customer Experience Innovation & Tech Fest. There’s a theme to many of 2018’s CX events: Innovation.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. Service Council™ designs this symposium to be more than a peer networking event.

Meeting 62

Meeting Conference Customer Journeys Self Service 62

Kustomer

APRIL 14, 2023

At the event, the Kustomer team showcased how the platform enables every business to connect with consumers on the channels they love with CX solutions to help grow relationships, build loyalty and drive efficiency at scale. At the event, attendees discovered the latest technologies and trends impacting the retail industry and beyond.

Retail 52

Retail Hotels Leadership Conference 52

Clarivate

MAY 31, 2023

This year the theme of World Intellectual Property Day is “Women and IP: Accelerating innovation and creativity.” Clarivate TM helps companies accelerate innovation, achieve long-term growth and realize sustainable success. Sandra’s career in IP started by chance, quite similar to the story of Vanessa Clabau.

Meeting 52

Meeting Government Innovation Leadership 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. Learning With Our PALs Pulse Academy Live (PAL) cemented the legacy of learning at Pulse with educational programming that kicks off the event a day ahead of the main conference.

Industry 52

Industry Conference Fashion Customer Success 52

One Millimeter Mindset

SEPTEMBER 22, 2021

Then hire me to speak to your department, chapter, or conference. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Looking for a meeting or event speaker focused on what is new and next?

Management 77

Management Innovation Resources Conference 77

Qualtrics

SEPTEMBER 9, 2021

The combination of thought leadership, tools, policy information, training and education, policy influence, and networking has made SHRM one of the most impactful professional organizations in the world. For the first time, the SHRM Annual Conference is taking place both in-person and virtually this year! About Qualtrics.

Conference 26

Conference Employee Engagement Policies Leadership 26

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As Not only does this diversify the perspectives coming from leadership in the company, but the CX team benefits from unique qualities that women typically hold. “It

Conference 96

Conference Self Service Sports CRM 96

Gainsight

APRIL 7, 2022

Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. ainsight has these exact events in mind when we create meeting spaces to talk business, discuss topics that need clarity, or even sit alone to ponder the subjects presented. Who will be this year’s keynote speakers?

Entertainment 105

Entertainment Conference Innovation Fashion 105

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Qualtrics will also be at most of these events showcasing our employee experience management platform. Below are 10 HR and EX conferences that you should check out for 2019. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Thought leadership Jafar Adibi, head of AI and Data Science at Talkdesk, led a thought leadership session for press and analysts on why using AI as a tool to improve contact center efficiency is so simple, all you see is results.

Contact Center 78

Contact Center Roadmap Leadership Conference 78

Experience Investigators by 360Connext

APRIL 25, 2023

I’ve seen people put this into action by adding an empty chair to conference tables to “represent the customer.” Leaders resist innovation around customer experience when they think it’s a trade-off between profitability and something they define as “soft.” And part of this is evaluating leadership, too. It sounds great.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

One Millimeter Mindset

JUNE 23, 2021

I created fresh, new presentations and workshops targeting cross functional leadership. These interactive presentations are perfect for conference breakout sessions as well as chapter meetings. Looking for a meeting or event speaker focused on what is new and next? Let me know righ t here. Delivered virtually or in-person.

Meeting 65

Meeting Leadership Innovation Conference 65

One Millimeter Mindset

MARCH 30, 2021

First, because many of you are directly, emotionally and physically exhausted by the events of the past year. Next, you start upskilling and reskilling due to the virtual accessibility and affordability (free) of many conferences and education programs. Like many of you are doing.

Leadership 81

Leadership Consulting Conference Innovation 81

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CSM Magazine

OCTOBER 18, 2022

Orstad joins the Calabrio leadership team with more than 25 years of experience building and supporting organisations with cultures focused on balancing customer success with profitable growth. I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September.

Customer Success 52

Customer Success e-support Contact Center Customer Service 52

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. While Carine won’t be speaking at this year’s conference, you can expect to be inspired by an equally incredible lineup of speakers and thought leaders.

Leadership 40

Leadership Customer Success eBook Culture 40