Gainsight

MARCH 8, 2023

Today, financial leadership is transforming once again. Amid an economic slowdown and renewed emphasis on profitability, it’s become apparent that companies need not just strategic solutions but also new ways of managing and supporting people. Gainsight CEO Nick Mehta champions a concept known as “ human-first leadership.”

Leadership 52

Leadership Financial Conference Communication 52

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. There is no singular magic metric for product success. . Customer Comes First.

Conference 66

Conference Industry Metrics Effort Score 66

ChurnZero

APRIL 1, 2022

You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference. You’ve never done Customer Success before. Wait…what???

Customer Success 98

Customer Success How To Customer Journeys Culture 98

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success eBook Loyalty Conference 80

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Lincoln Murphy. Aaron Thompson. Alex Farmer.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. While Carine won’t be speaking at this year’s conference, you can expect to be inspired by an equally incredible lineup of speakers and thought leaders.

Leadership 40

Leadership Customer Success eBook Culture 40

CustomerSuccessBox

DECEMBER 3, 2021

As a Customer Success leader , you reviewed your past year’s performance thoroughly. Well, it’s not easy to prove a case for Customer Success(CS). Head of CS, Director of Customer Success , or Senior CS leader. Investment in CS will ensure more customers and increased revenue. CS as a profit center.

Customer Success 52

Customer Success Data ROI Conference 52

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. Conferences and Webinars. Digital Marketing.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. “We We know when our customers succeed, we succeed.

Customer Success 52

Customer Success e-support Contact Center Customer Service 52

ChurnZero

MAY 12, 2020

So, the next time you are out walking the dog, running on the treadmill, cleaning the house or doing other tasks that doesn’t require a lot of mental energy, pop in your earbuds, press, “Play” and learn from these Customer Success leaders and SaaS experts. . Host: Jeff Breunsback and Jay Nathan from Customer Imperative.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer Success 73

Customer Success How To Net Promoter Score Financial 73

Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Additional Headcount Considerations.

Customer Success 91

Customer Success Self Service Case Study Customer Retention 91

ChurnZero

DECEMBER 4, 2020

This is the second installment of a two-part article that was adapted from one of our most popular sessions at BIG RYG (ChurnZero’s annual Customer Success conference). Get leadership to see Customer Success as a strategic partner by spreading its word. Effectively manage up to build your visibility.

Customer Success 59

Customer Success Leadership Communication Data 59

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. We chose our speakers for their Customer Success chops (that’s a given), but also for their tremendous heart. Exceptional leadership takes both, and these people have it in spades.

Leadership 98

Leadership Conference Customer Success Industry 98

ClientSuccess

MARCH 20, 2019

Over the next month, I will be writing about the customer success metrics that top organizations use to measure the performance of their customer success strategies and team execution. The metrics I will cover are applicable to customer success departments and also to your entire company. Let’s get started.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

ChurnZero

NOVEMBER 24, 2020

Why is your Customer Success team underfunded, marginalized, and overlooked? Acquisition gets all the glory while Customer Success gets relegated the part of the unsung hero.”. Anna’s Customer Success experience runs the gamut – from her early roles as an individual contributor to leading and scaling teams of her own.

Customer Success 59

Customer Success Leadership Net Promoter Score Culture 59

ChurnZero

NOVEMBER 3, 2020

Just last month we hosted our first ever virtual conference – BIG RYG 2020. Throughout the conference we conducted a series of audience poll questions, that related to the session topics. We received poll responses from over 800 Customer Success professionals who also attended the conference. .

Conference 98

Conference Customer Success Leadership Customer Journeys 98

Kustomer

OCTOBER 22, 2020

Having a customer service team that can cater to all of these modern consumers is imperative for success. “I I can’t think of a reason why it would not be better to have a diverse team,” said Liz Keys, Product Manager at Stella Connect. It really is kind of an invisible ‘sisterhood’.

Conference 96

Conference Self Service Sports CRM 96

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Customer Success Association’s Customer SuccessCon East. Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference.

Conference 120

Conference CEM Customer Experience Professionals Contact Center 120

Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Conference Europe. Design Leadership Conference. Customer Experience Strategies Summit. Customer 360 Symposium. Customer Service Experience.

CEM 120

CEM Conference Customer Experience Professionals Contact Center 120

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”. The customer success team is abreast of the entire customer lifecycle to ensure the client experience is positive from closing until forever.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. Chief Customer Officer USA. DesignThinker’s Academy Design Thinking Conference. Where am I speaking ?

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference.

Industry 52

Industry Conference Fashion Customer Success 52

CustomerGauge

MARCH 24, 2017

This month I was invited, along with our Customer Success Manager, Andrew […]. The post NPS® Leadership Excellence at Areas USA appeared first on CustomerGauge. For me, Areas USA is that company and team.

NPS 60

NPS Leadership Customer Success Management 60

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Books for Product Managers.

Resources 80

Resources Management Conference Groups 80

SmartKarrot

APRIL 24, 2023

Role: VP Customer Success Location: Austin, TX, United States (Hybrid) Organization: Prospera Hospitality As a VP Customer Success, you’ll create and organise a powerful CS squad. Implementing tools for customer success. implementing tools for customer success.

Customer Success 19

Customer Success Hospitality Conference Metrics 19

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Here is a list of the best events for the people who have product management in their lunch and dinner. Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab.

Conference 10

Conference Management Innovation Connections 10

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Customer results will sell, not features. Vanessa Hannay , Director of Customer Success, Muck Rack . The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

JULY 27, 2022

Role: Director Customer Success Location: Remote, United States Organization: symplr As a Director of Customer Success, you will be responsible for providing leadership, mentoring, and professional development for customer success team members.

Customer Success 19

Customer Success Leadership Conference Sales 19

Seaton CX

DECEMBER 6, 2022

You stride confidently into the conference room. You’re always battling ignorance and skepticism about the value of customer experience management. This executive leadership team doesn’t want to be inspired and motivated. Sandy gets a sweet snack—a short story about how the CX program improved a customer’s outcomes.

Leadership 75

Leadership Conference ROI Meeting 75

SmartKarrot

NOVEMBER 14, 2022

Role: Director of Customer Success Location: Cambridge, MA, United States (On-site) Organization: Volta Labs, Inc. Establish both leading and lagging KPIs to enhance customer advocacy. Manage TAP in close collaboration with Product Development and Marketing, and report back to Senior Management and internal stakeholders.

Customer Success 19

Customer Success e-support Conference B2B 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Proactively manage customer health and engagement to mitigate business risk.

Customer Success 19

Customer Success Roadmap Conference Customer Centricity 19

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members.

Customer Success 19

Customer Success Ecommerce Social Media Consulting 19

SmartKarrot

SEPTEMBER 13, 2022

Role: Client Success Director Location: Remote, California, United States Organization: Mindcrest As a Client Success Director, you will develop and manage new business opportunities through all stages of the sales cycle. Evangelist for Mindcrest brand, represent the company at key industry conferences and professional events.

Customer Success 19

Customer Success Consulting Conference Customers 19

ClientSuccess

SEPTEMBER 5, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Let’s get started with this week’s post! Question 1.

Customer Success 40

Customer Success Leadership eBook Conference 40

Amity

DECEMBER 22, 2014

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Additional Headcount Considerations.

Customer Success 64

Customer Success Self Service Case Study Customer Retention 64