Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , tech & service providers , media companies , and analyst firms.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . Register for SaaStr Annual 2021 here.

Conference 52

Conference Leadership Industry Customer Success 52

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow. Only 27.2%

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

ChurnZero

MAY 10, 2019

Top 10 Customer Success Takeaways from TSW 2019. Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing.

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Customer Success Technology Conference Competitive Advantage 74

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success eBook Loyalty Conference 80

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. More than 2000 investors would be attending this event. CXO Summit 2021.

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Conference Industry Strategy Innovation 52

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. As the decade moved on, the search for ‘gold’ has become tougher and tougher.

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Self Service Customer Service Customer Experience Groups 123

Totango

JUNE 6, 2018

Customer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. That’s where Customer Success comes in. Customer Data into Action.

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Customer Success Conference Trends Measurement 48

Vonage

APRIL 12, 2018

For Gainsight CEO Nick “Block Chainz” Mehta, Customer Success isn’t just business; it’s personal. This year’s conference welcomed more than 5,000 attendees from 1,000+ companies for 240+ sessions. This year’s conference welcomed more than 5,000 attendees from 1,000+ companies for 240+ sessions.

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Customer Success Contact Center Conference Sports 120

Gainsight

JANUARY 8, 2019

Build up those knowledge reserves by attending these can’t-miss conferences of 2019. Event Website. SaaStr is an annual conference that brings together the best & brightest minds in SaaS. Event Website. IBM Think is a four-day conference that tech junkies dream about. Event Website. Event Website.

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Conference B2B Entertainment B2C 45

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). In honor of the tenth anniversary of our Pulse conference, Mehta took a look back at where it all started.

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Customer Success Self Service Conference Resources 52

Gainsight

SEPTEMBER 22, 2022

Sometimes we find that the best observations come to us after an event, lecture, or gathering. Over the years, we’ve been inspired by the unique strategies customer success professionals have presented to Pulse attendees and the way they’ve expanded CS beyond SaaS and into other industries. . That is a winning system.

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Healthcare Customer Success Strategy Government 52

Totango

NOVEMBER 22, 2017

So much is happening in the world of Customer Success. We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

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Customer Success Conference Customer Centricity Customer Engagement 84

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. In fact, Customer Success is undergoing an evolution. It’s strategic.

Self Service 52

Self Service Customer Success Roadmap B2C 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Lincoln Murphy. Aaron Thompson. Alex Farmer.

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Customer Success Consulting Chief Customer Officer B2B 52

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . That’s why Gainsight offers two robust education programs that help you level up your customer success management game. Explore Pulse+ today. .

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Customer Success Management Conference Leadership 52

Gainsight

JUNE 9, 2021

And how else was yours truly supposed to study my personal CEO coach, the one and only “World’s Best Boss,” Michael Scott: Here at Gainsight, we have no shame admitting that we’re total nerds about Customer Success and Product Experience. So, what better theme for a virtual conference in the age of COVID than streaming TV?

Customer Success 52

Customer Success Conference Video Entertainment 52

Gainsight

JUNE 3, 2019

In the technology business, we’re literally building the digital infrastructure for my daughter’s generation and many beyond hers. That’s why I’m so proud of the customer success movement, specifically. We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference.

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Conference Customer Success Connections Customer Base 45

Gainsight

NOVEMBER 16, 2023

As the sun sets on the city of bicycles, the Pulse community reflects on the power of technology to help us all have more time for what matters most: each other. Critically, we also learned from each about how to put those technologies into day-to-day practice to drive incredible customer experiences and outcomes at scale.

Self Service 52

Self Service Touchpoint Conference CRM 52

Totango

NOVEMBER 22, 2017

So much is happening in the world of Customer Success. We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

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Customer Success Conference Customer Centricity Customer Engagement 48

Totango

NOVEMBER 12, 2018

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. “Customer Success isn’t just with one team in the organization.

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Customer Success Interaction Chief Customer Officer Customer Experience 48

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference.

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Industry Conference Fashion Customer Success 52

Kustomer

OCTOBER 22, 2020

Modernizing CX With Modern Strategies and Technology. Whether it is adopting new tools, shifting to a DTC model or changing success metrics, the customer experience is constantly shifting and evolving and brands need to keep up. Another key theme during Kustomer NOW, was all around modernizing CX.

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Conference Self Service Sports CRM 96

Alliance by IFS

APRIL 29, 2019

Every year, hundreds of top cross-industry service, support, and customer success leaders gather in Palm Springs for the biggest field service conference of the year hosted by Field Service USA. If you attended the event last week, we hope you enjoyed it as much as our North America team did.

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Conference ROI Technology Software 86

ChurnZero

FEBRUARY 15, 2019

Top 10 Customer Success Takeaways from SaaStr. . We had some great conversations in our booth about scaling in SaaS and the role that Customer Success should play in driving that growth. . In the world of SaaS there’s the underlying truth that Customer Success plays a key role in the recurring business model.

Customer Success 53

Customer Success Return on Investment Metrics Conference 53

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Blake who is the CEO for Client Success. Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake who is the CEO for ClientSuccess. As a judge, assessing the finalists included meeting with 5 forward-thinking brainiacs, who all shared fascinating new approaches to doing customer success better.

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Customer Success Chief Customer Officer ROI Customers 49

Gainsight

MAY 15, 2024

There’s one event we look forward to every year and it’s here! Every year at Pulse, the ideas evolve, the technology improves, but one thing stays the same: this is the best community in the world. For those not able to make it, we wanted to give you a full rundown of the Day 1 events. No one gets excluded in these halls!

Self Service 52

Self Service How To Customer Journeys Training 52

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”?

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Resources Customer Success Customers Customer Retention 80

SmartKarrot

SEPTEMBER 28, 2020

Let me introduce you to customer success conferences, which is like a vacation in disguise. As the demand for customer success is booming the market, so has the need for education arisen. And forums, workshops, and conferences play a pivotal part in educating the audience. Hurry up and start bookmarking.

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Conference Customer Success Effort Score Innovation 10

Gainsight

MARCH 8, 2022

Sure, I had to market and sell – but customer success had to be priority #1 from day #1. In fact, I was such a believer in customer success, that I made it one of my first two hires when launching my SaaS company, Allbound. My love for customer success eventually brought me to Gainsight.

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Conference Customer Success Consulting Resources 98

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

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Customer Experience Customer Service Social Media Consulting 147

Education Services Group

MAY 23, 2022

Customer Success Analyst. VP of Customer Success. Customer Success Manager. In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. A collaboration piece with Peter Armaly, Nick Mitchell, and Sheik Ayube.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Gainsight

MAY 16, 2024

Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. The Architect: Lucid Software The first award is The Architect, a company that goes above and beyond to build a thriving customer community. Another Pulse means a new crop of GameChanger award winners.

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NPS Software Course Customer Success 59

CSM Practice

OCTOBER 10, 2018

All About the Customer Success Performance Indicator . This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

BirdEye

MARCH 4, 2024

Personalization at scale Automation technology allows you to deliver a personalized experience to each recipient. You can create customized journeys based on interests, actions, demographics, purchase history, etc. Your customers get personalized content, and you save time, energy, and resources that could be allocated elsewhere.

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Marketing How To Multi-Channel Tips 109

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Making customers happy is no longer good enough. . . The year was 1909.

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Customer Success Chief Customer Officer ROI Sales 80