Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

TechSee

JUNE 16, 2022

Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Brad was the founding partner and former CEO of the International Customer Management Institute (ICMI) and remains a senior advisor today. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Experience Matters

DECEMBER 15, 2015

Organizations will rethink their offerings and operating processes, baking in assumptions that customers and employees are continuously connected. As companies get comfortable using text analytics and collecting customer insights from unstructured data, they often focus on their largest interaction dataset: contact center calls.

Trends 120

Trends Customer Experience Customer Journeys Customer Connectedness 120

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. CXPA or the Customer Experience Professionals Association is an organisation dedicated to cultivating the CX profession. I hope the learnings I took away from the conference will help you when it comes to building your own CX team. Check them out.

Exercises 97

Exercises ROI Conference Video 97

Experience Investigators by 360Connext

MARCH 9, 2015

Our blog here at 360Connext is of course a good place to start, but I also follow blogs focused on retail, metrics, customer service, and more. If you’re serious about becoming a customer experience professional, then the Customer Experience Professionals Association is the place for you.

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

Experience Investigators by 360Connext

MAY 17, 2018

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various titles and comfort levels a few days to learn, connect and get inspired. Those leading the digital charge must connect to CX leaders who can collaborate with them.

Leadership 161

Leadership Culture Customer Experience Professionals Customer Centricity 161

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. We have to solve that because people want to be connected. We connect people,” he added.

Report 52

Report Airlines Healthcare Transportation 52

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. Customer Experience. Conferences. The best customer experience events you can still go to in 2018. Customer Spark and Executive Summit. Leave the conference better informed and up to date on the latest trends in CX.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

Customer Interactions

OCTOBER 27, 2016

So said Larry Yusuf, head of customer analytics at IBM, one of the mainstage presenters at Forrester’s CXSF 2016 conference, which I had the pleasure of attending last week in San Francisco.

Conference 28

Conference Customer Experience Professionals Analytics Connections 28

ijgolding

NOVEMBER 28, 2014

However, it is only a matter of time before a viral customer experience public relations disaster could hit any business…… and that leads me very nicely on to a story that might just be the next one to do it… Meet Maggie and David Wheeler.

Social Media 318

Social Media Airlines Video Consumers 318

Beyond Philosophy

OCTOBER 25, 2019

As a certified Customer Experience Professional, he helps organizations and leadership change to improve their experience for their team members and customers. A conference was coming to town, and they knew hotel rooms would be scarce in San Francisco.

Hotels 104

Hotels Travel Hospitality Consulting 104

Experience Investigators by 360Connext

APRIL 14, 2020

Finally, tap into the people in your organization who already know your customers. Hop on a video conference and talk to them about what they are hearing about the journey. Interview front-line employees like contact center agents, account managers, and delivery workers. Why collect all of this data?

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Russel Lolacher

JULY 4, 2022

Connect with Nate on his platforms: Linkedin. the differences between introverts and extroverts in building connections. He is the senior director of customer experience at arise virtual solutions, which is the platform that connects big brands with working from home service providers. Google Podcasts. Hello, sir.

Employee Experience 52

Employee Experience Connections Leadership Groups 52

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Michel Falcon Experience

FEBRUARY 19, 2016

bctt tweet=” If you’re going to have a successful career as a customer experience professional you need a strategy.”] ”] I remember the day when I first recognized that customer experience management would be “my thing.”

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Russel Lolacher

OCTOBER 10, 2022

Connect and learn more about Stacy on her platforms: Twitter. Let’s call this customer experience Professionals Association. And she’s been a been a bunch of top this and top that list for customer experience leadership. And every day, the onus is on us to build connections. Stacy Sherman.

Trends 52

Trends Net Promoter Score Leadership Employee Experience 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Natalie Petouhof

JANUARY 19, 2016

Everything you need to know about what your customers think and feel about your products and services can be found in customer service. It’s only recently, by connecting marketing, sales, service, that we can actually use that information to make better business decisions. It always has been. I like this a lot.

Trends 40

Trends Software B2B B2C 40

Michel Falcon Experience

OCTOBER 21, 2015

Here is a short list of great customer experience events from around the world. . The IQPC hosts several premium customer experience and customer service events around the world. CXPA is a leading association for customer experience professionals, hosting events for both members and non-members.

Strategy 68

Strategy Customer Experience Net Promoter Score NPS 68

Kustomer

APRIL 23, 2020

But when people are looking at the experience, there are a lot of definitions out there. Especially because your company Kustomer works very closely with customer service. We met at Customer Contact World, which is a conference that’s focused on bringing solutions to call centers and customer service.

Customer Satisfaction 52

Customer Satisfaction Customers Innovation Customer Service 52