Remove legal
article thumbnail

35 Indicators that a Company Isn’t Customer-Centric

CX Accelerator

The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. A company might not be customer-centric if they… As I reflected on this experience, I realized that there were a number of indicators that this company might not be customer-centric.

article thumbnail

Inbenta Appoints Adam Rivera to Chief Legal Officer 

Inbenta

DALLAS – [June 14, 2023] – Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Adam Rivera to Chief Legal Officer. As Chief Legal Officer, Rivera will be responsible for leading Inbenta’s legal, compliance, and regulatory oversight.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

Beyond Philosophy

1 Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Net Promoter Score SM and Net Promoter System SM are service marks of Bain & Company, Inc., The Legal Team Is Essential, Too. If you leave it up to Legal, they will likely have a strict policy.

article thumbnail

Change on the horizon: The evolving IP legal profession

Clarivate

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. What could this mean for the future of the IP legal profession? What does that mean for the IP legal industry? Customer needs are evolving.

article thumbnail

Straight Talk about Security, Compliance and Reliability in Cloud Communications

Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems.

article thumbnail

Being bold with your IP legal investment strategy during challenging times

Clarivate

With market uncertainty now the norm rather than the exception, IP legal teams regularly face multidimensional challenges. This creates an inflection point for rethinking how corporate and law firm intellectual property (IP) legal teams operate. What if those challenges are opportunities for change?

article thumbnail

What’s ahead? 2024 predictions for the IP legal industry

Clarivate

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. To help, we asked senior leaders at Clarivate who have a broad perspective on the IP landscape to provide predictions for the IP legal industry in 2024 and beyond. AI is endemic now in the world of IP.

article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.