CX Journey

NOVEMBER 25, 2014

Image courtesy of derekGavey Another year almost gone, and it''s time to start sharing trends and predictions for 2015! Last year, I shared Brand Keys'' Robert Passikoff''s 14 Brand Trends for 2014. This year, Robert again put together his proposed trends for the upcoming year. category''?s engagement? Anna Wintour.

Trends 171

Trends Brands Retail Leadership 171

SurveySparrow

OCTOBER 6, 2022

Incorporating psychographic elements into your segmentation, you will identify more accurate trends and opportunities. The post Psychographic Segmentation: Definition, Examples, Categories appeared first on SurveySparrow. Accurate segmentation. It will also help with creating better products and drive new marketing tactics.

Examples 52

Examples Sports Fashion Social Media 52

Maru Group

FEBRUARY 15, 2021

With all the buzz around meal kits in a time of increased at-home cooking, and with so little known about how consumers feel, behave, and think about meal kits, we explored some current trends and sentiments toward the meal kit space. Meal kits play well to the changing tastes being driven by the younger consumer.

Innovation 80

Innovation Consumers Brands Connections 80

Forrester's Customer Insights

DECEMBER 12, 2023

Since this is an emerging category of technologies, there’s always new innovations and trends to keep track of. My colleagues and I got together to create a list of the most important trends to follow across edge and IoT. We unpacked them in our recent report: The Top 10 Trends In Edge Computing And IoT, […]

Trends 38

Trends Innovation Report Technology 38

ChurnZero

MAY 19, 2021

ChurnZero is proud to announce that it has been named a Category Leader for Customer Experience Software by GetApp. Category Leaders are designed to help small business evaluate which software products may be right for them. . Category Leaders for Customer Experience Software is available here.

Software 59

Software Chief Customer Officer Customer Experience Touchpoint 59

Eptica

FEBRUARY 12, 2021

Date: Friday, February 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Categorie(s): Trends & Markets How are customer needs changing and how satisfied are consumers with the service they are receiving? Published on: February 12, 2021.

Customer Satisfaction 72

Customer Satisfaction Trends Consumers Industry 72

Eptica

SEPTEMBER 10, 2020

Date: Wednesday, September 9, 2020 Author: Trevor Davies, Head of Products, Enghouse Interactive 5 key trends that are impacting call recording in 2020. Published on: September 09, 2020. 19% of UK contact centres revealed that they were looking to update their call recording solutions. Share this page on: Tweet.

Call Recording 74

Call Recording Trends Analytics Technology 74

InMoment XI

FEBRUARY 25, 2022

And, because of dramatic, behavior-shaping trends in the world of talent and skills availability, significant and lasting disruptions in the way people work, and the greater independence of today’s employees, I’m convinced they should both recognize and cultivate it. Shouldn’t they want to cultivate the kind of behavior advocacy represents?

Company 529

Company B2C Employee Experience Culture 529

InMoment XI

MAY 4, 2022

Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low. Achievers compile an annual list of 50 Most Engaged Workplaces by looking at eight categories: Leadership, Communication, Culture, Rewards and Recognition, Accountability and Performance, Vision and Values, and Corporate Social Responsibility.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

2020 Research

AUGUST 3, 2023

Sago’s recent webinar, Back-to-School Tech & Trends: The Power of Influencers and Omnichannel Dynamics, delves into the fascinating world of back-to-school technology trends and the results from a recent survey of American and Canadian back-to-school shoppers. Here are four of the eight key takeaways from the webinar.

Omni-Channel 52

Omni-Channel Trends Apparel Social Media 52

NetBase

AUGUST 20, 2020

Brands are rethinking ways to cross the threshold into sustainability, and savvy brands like Chipotle Goods are relying on consumer intelligence to drive a commitment to sustainability trends. We are going to talk about the changing world of consumer behavior one emerging trend at a time – and how sustainability is focal to it.

Trends 71

Trends Apparel Consumers Social Media 71

NetBase

MARCH 10, 2020

Not so with trends. When we see next generation AI helping brands predict trends, things get spicy. Something that could then apply advanced AI-powered analysis to all of this structured and unstructured data and spot trends? That sort of trend analytics exists, though you may not be hearing much about it. Here’s why!

Trends 56

Trends Brands Ecommerce Automotive 56

Eptica

JULY 14, 2023

The 6 benefits of chatbots for housing associations Automating and digitising CX in financial services Categorie(s): Market Trends Everyone knows about the abilities of ChatGPT and other generative AI engines – but what does it mean for customer service?

Chatbots 105

Chatbots Trends Financial Interaction 105

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

NetBase

MARCH 30, 2020

Are you doing your part to take advantage of this trend that doesn’t seem to be going anywhere any time soon? The cauliflower trend, which seems to have spiked in the last three or so years, caters to consumers who are looking to make healthier choices. Tastefully Ties In With Other Sustainable Trends. cauliflower.

Trends 70

Trends Consumers Social Media Study 70

delighted

JUNE 3, 2021

Which of the pandemic trends will stick? And with the effects of the pandemic likely to stretch beyond the near future, this trend is unlikely to change. And with the effects of the pandemic likely to stretch beyond the near future, this trend is unlikely to change. Social commerce: The next big trend.

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

ThriveableBiz

SEPTEMBER 15, 2021

Understanding ever-changing Customer Trends can shape your business future. Hint: it's to do with our future challenge beyond Covid-19, and an opportunity for any size business, in just about any category. Where Do We Get the Customer Trends? Let's start with the biggest. A big number and a big question! So it’s game on!

Trends 52

Trends Handbook Government Retail 52

Eptica

JANUARY 6, 2023

Categorie(s): Trends and Markets Best Practice 2023 promises to be a challenging year economically, directly impact customer service teams. Tags: Customer Service Categories: Trends and Markets, Best Practice. Share this page on: Tweet. Seven ways to tackle call abandonment in the contact centre.

Customer Service 124

Customer Service Chatbots Tips Trends 124

ChurnZero

JANUARY 4, 2024

“With most companies under pressure to do more with less, customer success teams will have to specialize in one of two categories,” predicts LeanScale CEO and co-founder Anthony Enrico. Stay ahead of 2024’s customer success trends, challenges and opportunities.

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

NetBase

SEPTEMBER 8, 2020

And this realization has emerging trends around remote work on the rise, and has brands rethinking how to use abandoned office space – assuming they’ll use it at all! Remote Work Trend Has Taken Over. It was already a growing trend, having risen 173% since 2005. Work from home initiatives could save U.S.

Trends 67

Trends Brands Social Media Retail 67

Eptica

NOVEMBER 24, 2022

Categorie(s): Trends & Markets Increasingly contact centres are migrating to the cloud for the ability it gives them to deploy new technology, faster and with greater ease. Tags: Cloud Contact Centres Categories: Trends & Markets. Share this page on: Tweet. 3 key CX gaps between companies and their customers.

Banking 126

Banking Trends Report Technology 126

NetBase

JANUARY 17, 2020

But SPAM is a food category all its own; and one that should be out of fashion based on these trends, but somehow isn’t. and it understands trends. Capturing Trends & Canning Them for Consumption. Those waves can get tricky, regardless of how sure your footing is in any category. The Skinny on SPAM.

Trends 60

Trends Marketing Fashion Consumers 60

Totango

DECEMBER 16, 2020

Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Read on to learn how these important new trends in customer success can help you retain more customers.

Trends 71

Trends Customer Journeys Customer Success Net Promoter Score 71

Eptica

SEPTEMBER 12, 2022

Categorie(s): Market Trends Best Practice As housing association tenants increasingly embrace digital channels, AI-powered chatbots provide a new way of engaging with customers and meeting their needs. Tags: Chatbots, Housing Associations Categories: Market Trends, Best Practice. Share this page on: Tweet.

Chatbots 125

Chatbots ROI Trends Financial 125

C3Centricity

NOVEMBER 5, 2018

This is where trend following is of particular use, even if you haven’t developed future scenarios, as I recommend here. Let’s look at some of the latest trends which are growing across regions today. Just make sure you check trend levels of them before choosing the new countries for rollout!). I want it now!

Brands 206

Brands How To Trends Consumers 206

Clarivate

SEPTEMBER 7, 2023

It serves as an indispensable resource for professionals across academia, government and industry – individuals who need to understand shifting global research trends to inform strategic planning, investment and decision-making. Figure 3: Output – Trends in international output and open access output for 2013-2022 for each G20 member nation.

Government 116

Government Trends Innovation Comparison 116

NetBase

JANUARY 13, 2020

And while it’s impossible to tie a neat bow around all of it, there are lots of stand-out trends to make note of. CES Trend #1: Sensing Emotions – That’s so Emo. CES Trend #2: Sadness, With a Side of Insomnia. CES Trend #3: Where’s That Poop Robot? Let’s float through it, like a gentle wave.

Trends 70

Trends Consumers Apparel Innovation 70

Maru Group

FEBRUARY 15, 2021

With all the buzz around meal kits in a time of increased at-home cooking, and with so little known about how consumers feel, behave, and think about meal kits, we explored some current trends and sentiments toward the meal kit space. The specific nature of this mindset suggests a limit to the appeal of meal kits.

Innovation 52

Innovation Consumers Brands Connections 52

Eptica

FEBRUARY 14, 2022

Categorie(s): Trends & Markets Best Practice The pandemic has fast-tracked digital into every aspect of our lives, meaning companies that aren’t reshaping their CX approach are going to get left behind. Tags: Customer Experience Transformation Categories: Trends & Markets, Best Practice. Share this page on: Tweet.

Self Service 133

Self Service Customer Experience Trends Video 133

delighted

NOVEMBER 19, 2021

This post contains key demographic takeaways from our 2021 Omnichannel Consumer Trends study. . As US retail recovers from the shock of the last of the two years, we explore what this means for retail and look into the question: which of the pandemic trends will stick? Other shopping trends found from the study.

Trends 52

Trends Retail Fashion Omni-Channel 52

Eptica

JUNE 15, 2022

Categorie(s): Trends & Markets What’s driving customer facing technology investment in local councils? Tags: Local Government Categories: Trends & Markets. Share this page on: Tweet. You might also be interested in these posts: 3 key CX gaps between companies and their customers.

Technology 126

Technology Government Banking Trends 126

NetBase

SEPTEMBER 11, 2019

When something is trending online, savvy brands perform due diligence before hopping on board. And the savviest of all track a trend back to its origin with social listening. Being nimble and taking advantage of trends is important, and examining what lies beneath these trends is equally so.

Trends 57

Trends How To Effort Score Analysis 57

Eptica

APRIL 11, 2022

Categorie(s): Trends & Markets Delivering the right customer experience in financial services has never been more vital – or more difficult. Tags: Financial Services Customer Experience Categories: Trends & Markets. Share this page on: Tweet. Why so many contact centres are turning to Microsoft Teams (Video).

Banking 120

Banking Meeting Customer Service Financial 120

Eptica

JUNE 10, 2022

Categorie(s): Trends & Markets Understanding the customer is the start point of delivering excellence in customer service. Tags: channel choice, contact centre, self-service Categories: Trends & Markets. Share this page on: Tweet. How are banks meeting changing customer service needs?

Self Service 120

Self Service Company Banking Customer Journeys 120

Oracle

JANUARY 22, 2020

Each year, the Consumer Electronics Show (CES) in Las Vegas offers a preview of the emerging technology, new customer service innovations, and trends shaping the business and consumer landscapes. Here are 5 trends we’re tracking from CES 2020. Here are 5 trends we’re tracking from CES 2020. Coming mid-2020.

Trends 54

Trends Retail Entertainment Innovation 54

2020 Research

OCTOBER 18, 2022

Schlesinger Group recently presented a webinar on the topic of consumer-packaged goods counter trends for a recession. Learn the differences between these key audiences and why, in a country with such a young population, their voices matter so much in overcoming upcoming trends in consumer behavior. Stan adds: . “In

Trends 52

Trends Social Media Consumers Groups 52

Eptica

NOVEMBER 11, 2021

Categorie(s): Trends & Markets Best Practice The past eighteen months have created enormous challenges for organisations in general, and customer service in particular. Tags: Institute of Customer Service, contact centre, Customer experience, Hybrid Working Categories: Trends & Markets, Best Practice.

Customer Service 125

Customer Service Call Recording Trends Customers 125