IntouchInsight

AUGUST 16, 2023

Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends in order to consistently exceed customer expectations.

Consumers 295

Consumers Data Trends Customer Expectations 295

QuestionPro Audience

JUNE 21, 2018

The food and beverage industries count on American consumers purchasing traditional barbecue fare such as burgers, hot dogs, and beer. But with consumer’s eating habits evolving in search of more healthy options, these industries will need to make adjustments to their products in order to capitalize on their shifting tastes. .

Consumers 223

Consumers Trends Industry Report 223

IntouchInsight

OCTOBER 18, 2023

So grab your favorite warm beverage and catch up on some of the latest bite-size data from Intouch Insight’s consumer Flash Points. With the first day of fall behind us, sweaters are coming out of closets and the smell of pumpkin spice is filling the air.

Trends 334

Trends Consumers Data Report 334

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. Now, it’s about being one step ahead.

Trends 196

Trends Innovation Customer Service Omni-Channel 196

IntouchInsight

DECEMBER 11, 2023

As we all get ready to jump into a new year, we have one last Flash Points consumer data round-up for 2023. This time we’re asking:

Retail 313

Retail Trends Consumers Data 313

InMoment XI

APRIL 5, 2022

What is the future for employee and customer experience trends in banks, wealth advisory firms, and credit unions? Through our dedicated Strategic Insights Team, we collected data from bank, wealth advisor, and credit union consumers and employees across North America.

Banking 295

Banking Trends Customer Experience Self Service 295

Lumoa

NOVEMBER 7, 2022

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Staying on top of trends means that your organization won’t fall behind. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

Alida

SEPTEMBER 10, 2021

Listen to the podcast: CX Trend Review: What Worked, What Didn't, and Where to Go From Here. The population of many countries was expected to be flexible and become adaptive. With the changes in their daily behavior came the changes in economic behavior.

Trends 130

Trends Consumers Customer Experience Customers 130

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. Personalized support through omnichannel expands. Chatbot growth continues.

Trends 207

Trends Customer Service Chatbots Omni-Channel 207

IntouchInsight

SEPTEMBER 8, 2022

The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their customer experience. The rise of 3rd party mobile ordering and delivery services has helped many businesses offer a mobile shopping experience quickly, but at a cost.

Trends 288

Trends Consumers Industry Technology 288

Vonage

OCTOBER 2, 2017

The essential principles of customer service are timeless, but consumer expectations are not. And with consumer behavior changing rapidly, businesses need to stay up-to-date with customer expectations. Here are 10 trends changing (and often raising) consumer expectations: 1. They want a more efficient service than before.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

Alida

MAY 19, 2017

” Here are the five of the biggest trends that are already making traditional retail look archaic. Beyond using a phone for Apple Pay or Android Pay, consumers will increasingly use their smartwatches to complete transactions, with new entrants like Fitbit getting in on the NFC payments scheme. Direct-to-consumer.

Retail 145

Retail Consumers Trends Brands 145

IntouchInsight

AUGUST 3, 2023

Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative provider instead of one traditionally associated with it, is commonplace today. And this is especially evident in the competition between convenience stores and quick-serve restaurants.

Trends 292

Trends Consumers Industry Report 292

Helpware

FEBRUARY 16, 2023

According to McKinsey, three-quarters of consumers experimented with new shopping behaviors during the pandemic. This means brands have had to embrace trends that suddenly saw an uptick throughout 2020 and 2021. The global Covid-19 pandemic and the resulting stay-at-home mandates changed how we live and work.

Trends 73

Trends Consumers Brands 73

Blake Morgan

FEBRUARY 1, 2023

Inflation has consumers on edge, staffing shortages impact frontline workers, layoffs abound, and technology continues to grow and evolve. Consumer spending is stalling, and as the Wall Street Journal reported recently, consumers are starting to freak out. You’re not alone. In 2023, companies face a difficult crossroads.

Trends 111

Trends Customer Experience Consumers Customers 111

Prophet

JUNE 7, 2020

Leading through disruptive times require businesses to consider new consumer perspectives, rethink their value propositions and further accelerate their digital transformations. The post Five Consumer Trends Impacting Future Business Growth appeared first on Growth Transformation Consultants | Prophet.

Trends 91

Trends Consumers Consulting Industry 91

delighted

JUNE 3, 2021

Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. Which of the pandemic trends will stick?

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

ShepHyken

JUNE 17, 2022

He shares the five consumer trends organizations can use in their next campaigns and strategy. So getting a competitive edge on what your consumers prefer can be extremely beneficial for your business. . More consumers want text messages from brands. Consumers are also on their smartphones now more than ever.

Consumers 67

Consumers Trends Social Media Abandon Rate 67

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. As we look ahead, 2022 promises, even more changes for the financial services industry.

Financial 226

Financial Trends Customer Experience Chatbots 226

Forrester's Customer Insights

SEPTEMBER 8, 2023

Inflation is rampant, and beleaguered consumers are reeling from high prices. Has The Economy Got You Down?

Consumers 54

Consumers Trends B2C Brands 54

NetBase

MARCH 30, 2020

Are you doing your part to take advantage of this trend that doesn’t seem to be going anywhere any time soon? The cauliflower trend, which seems to have spiked in the last three or so years, caters to consumers who are looking to make healthier choices. Brands Capturing Consumer Love. cauliflower. Some may be vegetarian.

Trends 70

Trends Consumers Social Media Study 70

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Trends 207

Trends Customer Service Chatbots Omni-Channel 207

DemandJump

SEPTEMBER 29, 2020

While no one has a crystal ball, predicting consumer and industry trends has become much easier thanks to powerful marketing tools. As content marketers, we constantly need to stay ahead of the curve and produce content that meets readers where they are.

Consumers 72

Consumers Trends Industry How To 72

Qualtrics

NOVEMBER 16, 2021

Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% Read on for top-level insights from our Global Consumer Trends 2022 report. Trend 1: Consumers have had enough - and they’re willing to walk. Trend 2: Toss out the pre-2022 business plans. Up to 9.5%

Trends 49

Trends Consumers Report Feedback 49

NetBase

MARCH 19, 2020

Knowing how to advertise to a diverse crowd of consumers can be tricky, and a little more time consuming than most businesses would like. Adding to that complexity, current trends indicate that consumers dislike sound in their ads. Consumers Care Less, Till They Do. or at least that’s what ESG trends tell us.

Trends 60

Trends Consumers Advertising Social Media 60

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 72

Trends Marketing Video Consumers 72

NetBase

JANUARY 13, 2020

It’s that time of year again, when the Consumer Electronics Show (CES) shares emerging technology that will rock our worlds in the coming year or so. And while it’s impossible to tie a neat bow around all of it, there are lots of stand-out trends to make note of. CES Trend #1: Sensing Emotions – That’s so Emo.

Trends 70

Trends Consumers Apparel Innovation 70

Brandwatch CX

JULY 12, 2023

What are the latest culinary trends and consumer behaviors around drink and food? Read our blog to discover the latest consumer trends.

Trends 87

Trends Industry Consumers 87

Upstream Works

JANUARY 20, 2023

As we enter the new year, the climate for consumers will be different than the past few years. This post will address the outlook for top CX trends in 2023 – here are two trends that contact centers will need to align with, especially since the weak economic outlook will likely persist throughout 2023.

Trends 78

Trends Contact Center Consumers Technology 78

Blake Morgan

DECEMBER 8, 2022

Inflation has consumers on edge, staffing shortages impact frontline workers, and technology continues to grow and evolve. Here are five CX trends as we head into 2023: 1) Automation and Self-Service to Ease Staffing Shortages. The post Five Customer Experience Trends To Watch In 2023 appeared first on Blake Michelle Morgan.

Trends 122

Trends Self Service Customer Experience Insurance 122

TechSee

DECEMBER 31, 2019

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. According to Accenture, 75% of consumers are more likely to buy from a company that knows their name and purchase history. This trend is catching on fast, with research predicting that the global market for emotion analytics will reach almost $1.6

Trends 136

Trends Customer Service Self Service Contact Center 136

CSM Magazine

NOVEMBER 1, 2022

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels.

Trends 52

Trends Report Consumers Telecommunications 52

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Trends 155

Trends Customer Service Chatbots Omni-Channel 155