InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 493

Analytics Data Marketing Customer Journeys 493

MiaRec

MARCH 21, 2024

However, now with Generative AI, contact centers can automatically score 100% of their call volume, allowing them to identify patterns and trends that would otherwise be invisible, such as subtle changes in an agent's performance or a sudden spike in poor call handling.

Trends 89

Trends Analysis Analytics Contact Center 89

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Analytics 200

Analytics Customer Satisfaction Analysis Policies 200

BlueOcean

NOVEMBER 13, 2023

The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. What new trends and technologies are on their mind? What trends are more than buzzwords and can actually make a real impact on your work? How are other customer experience leaders delivering?

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

Lumoa

NOVEMBER 7, 2022

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Staying on top of trends means that your organization won’t fall behind. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. Now, it’s about being one step ahead.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Social Media 52

Social Media Analytics Analysis CRM 52

Fox Metrics

FEBRUARY 13, 2023

It’s hard to stay fresh in an age where trends seem to come and go faster than it takes for visitors to finish their meals, but that’s why we have analytics platforms! The Fox Metrics platform managed to identify these top trends in restaurant analytics through a robust analysis of thousands of restaurants.

Analytics 52

Analytics Trends Social Media Analysis 52

Comm100

NOVEMBER 23, 2022

As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. Chatbot growth continues.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

GetFeedback

DECEMBER 11, 2019

With text analytics, you can examine open-text feedback for an organized, actionable, high-level view on the feelings and the comments your customers make about your company. Why you should use text analytics. With text analytics, you can analyze a huge volume of customer comments in a way that’s also scalable. .

Analytics 221

Analytics Customer Experience How To Trends 221

InnerTrends

MAY 17, 2022

The world of analytics took a turn for the best in the last years, and 2022 looks even more promising.

Analytics 80

Analytics Trends 80

Storyminers

JUNE 3, 2022

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. What CX trends do you see emerging this year? Predictive analytics (using past behavior to guesstimate future behavior, then serve up interesting options) will get attention. 2016 Answer.

Trends 147

Trends Customer Experience Wireless Entertainment 147

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Retailers find other ways to use analytics too.

Analytics 256

Analytics Report Analysis Study 256

NICE inContact

DECEMBER 16, 2019

Are you looking for ways to boost agent performance and improve your customers experience in 2020? As you start to plan for the new year, keeping a pulse on technology innovations and understanding what your customers want will be critical to providing an exceptional experience and staying one step ahead of the competition.

Analytics 156

Analytics Trends Innovation Technology 156

TechSee

DECEMBER 31, 2019

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. Analytics will drive hyper-personalized experiences. This trend is catching on fast, with research predicting that the global market for emotion analytics will reach almost $1.6 Customer Service will become increasingly AI-driven.

Trends 136

Trends Customer Service Self Service Contact Center 136

TechSee

DECEMBER 16, 2021

In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. Let’s look at some of the trends that are expected to drive this year’s priorities.

Call Center 124

Call Center Trends Self Service Contact Center 124

Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. In our latest blog we explore this trend, highlighting some key findings from the ContactBabel UK Customer Experience Decision-Makers’ Guide 2021. Published on: January 17, 2022.

Analytics 127

Analytics Data Customer Service Trends 127

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. As we look ahead, 2022 promises, even more changes for the financial services industry.

Financial 225

Financial Trends Customer Experience Chatbots 225

Totango

NOVEMBER 27, 2023

Analyzing extensive datasets to forecast trends. Reporting becomes stronger when multiple integrations consolidate data across the tech stack, such as customer relationship management (CRM), data warehouses, and product analytics tools. Refining post-sale strategies to better understand and meet the needs of customers.

Report 91

Report Trends Customer Success Self Service 91

NICE inContact

OCTOBER 27, 2020

What makes the digital and analytics duo particularly sleek is their partnership holds the key to the future success of your contact center. In a recent Aberdeen report, 66% of respondents said the reason they are going digital is to improve CX. And that makes total sense, because you want to be where your customers are, on every channel.

Analytics 207

Analytics Contact Center Report Omni-Channel 207

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

Uniphore

JANUARY 21, 2022

AI-powered analytics optimize patient and member services. In an article on the Top 10 Emerging Trends in Health Care for 2021 , the American Hospital Association (AHA) made the following observation: Today we can receive goods the same day we order them and track them minute by minute from order placement to delivery.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

SurveySparrow

DECEMBER 9, 2023

Whether you’re tracking performance, monitoring tasks, or analyzing trends, a dashboard simplifies the complex world of data into actionable insights. See Trends and Patterns: Pictures show us trends and patterns in data. Trend Analysis: Visualizes long-term trends in business performance.

Analytics 52

Analytics Trends Metrics Tools 52

Team Support

MARCH 11, 2024

We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Big Trends So what's on the horizon? TeamSupport: Your Time Machine to the Future With our comprehensive customer support software solution, you can stay on top of these trends without breaking a sweat.

Trends 52

Trends Self Service Social Media Knowledge Base 52

Team Support

MARCH 11, 2024

We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Big Trends So what's on the horizon? TeamSupport: Your Time Machine to the Future With our comprehensive customer support software solution, you can stay on top of these trends without breaking a sweat.

Trends 52

Trends Self Service Social Media Knowledge Base 52

NICE inContact

APRIL 18, 2019

Have you noticed all the hype around using analytics in quality management, but haven’t utilized it in your organization? Analytics can help you get immediate answers to critical questions, immediately identify trends that negatively impact customer experience and reduce supervisor effort.

Analytics 162

Analytics Management Contact Center Call Recording 162

InnerTrends

JANUARY 18, 2019

The world of analytics took a turn for the best last year, and 2019 looks even more promising. Here’s a quick run through last year’s trends and what I envision for this year. ?. For more articles on analytics, please check out my newsletter. The post Which are the trends in analytics for 2019? Stay tuned!

Analytics 67

Analytics Trends Customer Engagement Engagement 67

CSM Magazine

FEBRUARY 7, 2024

Numerous trends from the previous year will persist and exert influence on the talent and recruitment domain. Here, we will emphasize a few of these trends, such as skills-based hiring, the ongoing power dynamics between employees and employers, and the undeniable impact of AI.

Trends 52

Trends Competitive Advantage Analytics Leadership 52

SurveySparrow

SEPTEMBER 9, 2023

In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. Stay with us as we go deeper into product experience analytics and see how it can turn your business into a customer satisfaction powerhouse. Hold on, don’t panic.

Analytics 52

Analytics Analysis User Experience Trends 52

Oracle

OCTOBER 8, 2018

Here are 4 tech trends that broke the traditional field service mold. This trend reduced IT costs while freeing employees to use the tools with which they’re most comfortable. Data analytics. Workforce efficiency, business trends, and customer feedback—just to name a few—are now measured in real time.

Trends 207

Trends e-support Competitive Advantage Video 207

Magellan Solutions

JULY 21, 2023

As businesses aim to improve operations, outsourcing marketing has become a trend to watch. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. AI and ML algorithms can analyze large amounts of data to identify patterns and trends.

Trends 94

Trends Healthcare Innovation Analytics 94

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 72

Trends Marketing Video Consumers 72

Kayako

JANUARY 3, 2019

So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started. So far, the trend is that personalization increases conversion rates and sales – but that’s not all. Instant gratification.

Trends 156

Trends Customer Experience Ecommerce Analytics 156