Case Study: How Genesis Improves Member Experience with NPS
AskNicely
OCTOBER 29, 2018
How often does anyone take the time to give feedback on a comment card? Feedback was so sporadic, they felt blind to the member experience, and powerless to make changes before members left them. That’s when they realized: the best way to get feedback from members was simply to ask them. Is there even a way to tell them?
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