Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. Why is it helpful: JIRA helps you bridge the gap between your engineering team and your customers. It also lets you see what your product team is up to, so you know if customer feedback is shaping your product! Communicate with the engineering team.

Tools 120

Tools Self Service Communication Training 120

Retently

JUNE 4, 2018

The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Customer feedback loop depicts the process of continuous enhancement based on the customers’ insights about the business they interact with.

Feedback 60

Feedback Net Promoter Score NPS Effort Score 60

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

delighted

DECEMBER 10, 2019

Understanding how ROX works and the importance of mapping enhanced customer experience to your business’ operating objectives can help you present a strong case for why measuring, managing, and acting on customer insights benefit your brand in some surprising ways. Expected Customer Experience (CX) impact on loyalty.

ROI 40

ROI Measurement Customer Experience Effort Score 40

SmartKarrot

MARCH 16, 2021

Monitor at-risk customer behavior and carry out activities to retain them. Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team. Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

Hero Digital

OCTOBER 5, 2019

Below, you’ll find our five-step process for identifying key customer insights, untangling the buyer’s journey, and building full-funnel B2B messaging strategies. The goal here is to align your key messages to key customer touchpoints—and develop a roadmap for building out communications and campaigns. The Bottom Line.

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

SmartKarrot

DECEMBER 2, 2020

Work closely with Sales and Marketing, and the Support teams to share customer insights on innovations and improvements to the user experience, product capabilities, and features that would enhance customer engagement and inform additional sales opportunities.

Customer Success 10

Customer Success Case Study Roadmap Sales 10

SmartKarrot

NOVEMBER 5, 2020

Monitor at-risk customer behaviour and carry out activities to retain them. Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team. Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

Customer Success 10

Customer Success Case Study Roadmap Customers 10

SmartKarrot

DECEMBER 22, 2020

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Manage customer escalations as the senior business owner for their success. This is a “player/coach” role by design.

Customer Success 10

Customer Success Tourism Case Study Roadmap 10

Lumoa

OCTOBER 12, 2020

That information is relayed to the product team, who adds that feature to the product roadmap. It’s also relayed to the marketing teams, who use real-life examples of customers asking for the feature to inform marketing materials. Promoter sound bites get sent to marketing as potential case studies or candidates for reviews.

Feedback 208

Feedback How To NPS Customer Centricity 208

ClearAction

AUGUST 6, 2019

They’re using customer journey insights to help the whole company align with customers, as described in my last article, Marketing’s Role in Employee & Customer Experience Journeys. Generating & Using Customer Insights. Analyzing Customer Insights. Customer-Aligned Branding.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

Survicate

MAY 24, 2021

Step #2: Feed customer feedback into your product roadmap. The moment we’ve shipped the folders, feedback from happy customers started flooding in! A Survicate customer’s comment shared on a Slack channel. Implementing your customers’ insights is also critical to close the customer feedback loop.

Feedback 52

Feedback Effort Score Net Promoter Score Survey 52

SuiteCX

JANUARY 19, 2015

It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements. 10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

Currency Alliance

MARCH 21, 2019

More agile, affordable, and powerful loyalty platforms are now top priority for brands as they seek to build the richest customer insight, and enable differentiation in an increasingly crowded loyalty landscape – where gaining customer attention will be a major bottleneck.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58