Storyminers

DECEMBER 1, 2020

Some brands are doing great at adapting to the massive amounts of change in our world. My first blush reaction (I haven’t been inside this venue yet) is that it’s part stand-up, New York sandwich shop, and part Ghost Kitchen. Your customers’ needs are changing too. Implications. For them and for you. Did you know?

Exercises 162

Exercises Customer Experience Design Analysis Sales 162

BirdEye

APRIL 5, 2023

Nailing down the perfect name is crucial in building a rock-solid brand. Here are seven tips to keep in mind so that you come up with a name you’re proud of and that helps you attract customers. Business name ideas that align with your brand’s purpose will create a strong connection with your audience.

Government 98

Government Tips Social Media Consulting 98

Experience Investigators by 360Connext

JUNE 16, 2020

How can organizations help customers avoid the effort in the first place? There are 5 core methods to effectively reduce customer effort: Dive into root cause analysis. Put the customer at the center of your efforts. Why does reducing customer effort matter? Your customers are working too hard. For the customer?

Effort Score 214

Effort Score How To Touchpoint Contact Center 214

Experience Investigators by 360Connext

SEPTEMBER 8, 2020

Customer experience is a broad, often misunderstood topic. Do you know the customer experience misconceptions at your organization? They had started exploring this remote work initiative as part of their focus on customer experience and how their employees could deliver more for customers by being more flexible.

How To 143

How To Culture Communication Customer Centricity 143

Integrity Solutions

DECEMBER 11, 2023

At Integrity Solutions we define prospecting as the process of proactively identifying and contacting potential customers whose problems you can help solve. In other words, they haven’t done things like fill out a form on your website, attend a webinar, engage with you on social media or shown any intent to purchase.

Sales 98

Sales How To Connections Industry 98

C3Centricity

JANUARY 30, 2021

Why do companies still try to cheat their customers? Or do they think there are enough people willing to buy their brand for the first time, that they don’t need to worry about getting that second purchase? Either way, they haven’t hear that the most important attribute a brand needs to build is trust!

How To 178

How To Brands Customers Advertising 178

BirdEye

MAY 21, 2021

We wanted to put together some tips on how businesses can attract more customers across all of their different locations, so we decided to sit down with an industry expert. Since this change has been made, we haven’t been worried about competing practices 20 miles away or 50 miles away.

Feedback 92

Feedback Social Media Healthcare Tips 92

Experience Investigators by 360Connext

DECEMBER 15, 2020

In the customer experience consulting we do with clients, we typically begin this process with reflection questions which help us clearly define what worked and what didn’t. If you haven’t read through those reflection questions yet, I encourage you to start there. What is our top customer experience priority ?

Customer Experience 190

Customer Experience Brands Effort Score Customer Journeys 190

C3Centricity

NOVEMBER 5, 2018

They were referring to the growing need for marketers to stand up to the challenge of taking local brands global. In this networked world, more and more successful local brands are attempting global roll-outs. This is the basis of any new product launch and applies just as well to global rollouts as it does to local brand developments.

Brands 206

Brands How To Trends Consumers 206

Optimove

AUGUST 10, 2020

One of the determining factors of a player becoming and remaining active is how they perceive their brand experience on your platform. Here, you should segment players into two groups – those who have had an activity in the past four days, and those who haven’t.

CRM 65

CRM Groups Communication Measurement 65

Uniphore

JANUARY 13, 2022

We are fortunate to have the positive culture, a great brand and the global footprint that we have today. I see us expanding our footprint even more into new customer markets and new talent markets. For example, if one of our core values is being customer-centric, we’d want to preserve and reinforce that value over time.

Meeting 246

Meeting Culture Exercises Connections 246

Experience Investigators by 360Connext

NOVEMBER 12, 2019

We like to believe this about ourselves, our brands and our customers. You, your brand, your org structure and your customers are most likely facing many of the same CX challenges as your competitors. I recently attended the SAP Customer Experience Live event in Munich, Germany. I have news for you.

Brands 160

Brands Customer Journeys Technology Policies 160

AskNicely

MARCH 13, 2016

Business software review platform G2 Crowd recently named AskNicely as a “High Performer” in the Enterprise Feedback Software category where it topped competitors on every measure of customer satisfaction. The report noted how customers rate AskNicely highly for ease of use, response rates and customer support.

Net Promoter Score 150

Net Promoter Score Software Feedback e-support 150

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer service expert Chip Bell sets the stage with a story. How many of your employees haven’t experienced what it’s like to be a customer of yours? Here are my top five picks from last week.

Customer Service 156

Customer Service Guest Experience Loyalty Programs Hospitality 156

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. Do you want to understand customer preferences? “This way of asking questions (“why”) hasn’t been used since there haven’t been tools to analyze those open-ended questions properly.

Survey 394

Survey Metrics NPS Effort Score 394

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Analysis 208

Analysis Survey Feedback How To 208

BirdEye

NOVEMBER 15, 2023

For local businesses and brands, effectively leveraging Google’s suite of products presents a major opportunity to attract and retain customers. AI can help businesses engage customers, automate operations, and improve employee efficiency. Although AI brings huge opportunities, it also presents important responsibilities.

Brands 110

Brands Data Technology Consumers 110

Experience Investigators by 360Connext

MARCH 10, 2016

Customer experience is the new black. If you haven’t already heard, experience is HOT. Every savvy marketer, designer, branding strategist, corporate leader, social media blogger and keynote speaker is now a customer experience expert.

Social Media 88

Social Media Consulting Customer Experience Brands 88

Upstream Works

JANUARY 20, 2023

The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades. These may seem like unrelated events, but they all have a role to play in defining the state of customer service in 2023 and will have implications for contact centers.

Trends 78

Trends Contact Center Consumers Technology 78

Beyond Philosophy

FEBRUARY 8, 2024

When I use these phrases with my American friends, they often haven’t the foggiest idea of what I am trying to say. Language is essential to your customer experience , so today, I thought we could examine why. In my global Customer Experience Consultancy, I have trained countless employees on using the right types of language.

How To 78

How To Exercises Video Policies 78

Customer Bliss

AUGUST 8, 2019

The following books should be in your arsenal for customer experience transformation. The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. knows a thing or two about creating memorable experiences and providing stellar customer service.

Chief Customer Officer 143

Chief Customer Officer Hotels Customer Experience Tips 143

Experience Investigators by 360Connext

AUGUST 6, 2019

Success Relies Upon Customer Trust. When I ask you a question like “what brand are you loyal to?” ” you are actually answering the question “what brands have earned your trust?” ” What brand has proven, time and again, they can live up to their promises? I feel duped.

Touchpoint 125

Touchpoint Brands Customers Report 125

Beyond Philosophy

OCTOBER 7, 2021

To most companies, it invariably means “customers give us all their money.” So, today we’re going to talk about the five rules that will build customer loyalty. Having that kind of bond with your customers is fantastic for your business. However, customer loyalty necessitates thinking long term.

Loyalty 173

Loyalty Airlines Banking Customers 173

Michelli Experience

MARCH 23, 2016

So think about the world today and the chaos which envelops you and your customers. In the face of these unpredictability drivers (and so many more that I didn’t dare list), our customers are looking for order through brands that offer predictability in products and services. In fact, the great graphic artist M.

Brands 100

Brands Travel Customer Experience Consumers 100

Ecrion

MARCH 17, 2020

96% of consumers say that customer service plays an important role in their choice of loyalty to brands. But one thing sets great companies aside from the rest – a good customer experience strategy. Customer experience is one of the most important aspects of running any business. What Matters to Customers.

Strategy 77

Strategy Customer Experience How To Social Media 77

Amity

JULY 30, 2018

It’s no secret that successful adoption plays a huge role in customer retention rates. As a CSM, improving product adoption should be a top priority for you in order to ensure your customers’ long-term success. Talk to your customers, don’t hide from them. Every so often, signup and log in as a customer.

Customer Retention 174

Customer Retention Tips Engagement Loyalty 174

Optimove

JULY 27, 2023

And, as always, the competition is heavily impacted by the CRM brilliance that brands achieved while coping with new and ever-evolving challenges and a marketing landscape that seems to change every time marketers look away.  If you haven’t already,  register here ! Another first?

CRM 52

CRM Conference Connections Leadership 52

Beyond Philosophy

AUGUST 23, 2019

In this episode of The Intuitive Customer, we are going to talk about how organizations often define loyalty, and why I think they have it all wrong. Many, if not most, companies believe that when a customer gives you all their business, it means they are a loyal customer. It is an emotional connection with a brand.

Loyalty 129

Loyalty Customers Consulting Connections 129

Oracle

DECEMBER 26, 2018

Companies have applied artificial intelligence and machine learning to everything from customer success programs to healthcare. This year, brands explored the right questions to assess AI readiness, as outlined in “Ready for Machine Learning and Artificial Intelligence? Chatbots take customer service to the next level.

Innovation 105

Innovation Chatbots Healthcare Brands 105

C3Centricity

APRIL 29, 2020

They are already selling a little online, but haven’t seriously considered it until recently. Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. So are retail outlets really essential for every category?

Retail 177

Retail Apparel Transportation Trends 177

CX Journey

JULY 29, 2014

Image courtesy of dalbao Businesses are - knowingly or unknowingly - sabotaging their customer relationships. Customers don''t want to put up with it anymore - and they make sure their friends hear about it. We want to connect with our customers, not just transact with them. Customer service is a major painpoint.

How To 177

How To Customer Centricity Customer Service Representative Customer relationships 177

Beyond Philosophy

SEPTEMBER 3, 2020

Building trust with customers is vital. A friend of mine who is very knowledgeable about Customer Experience said this to me, and I thought, “Bloody Hell! ” The only way to build trust with customers is to do things in a particular way, meaning a strategy with deliberate actions that build credibility and facilitate trust.

Banking 156

Banking Consulting Customer Experience Examples 156

C3Centricity

DECEMBER 17, 2018

Wherever you work, one thing we all have in common is the need and desire to grow the business and get new customers and clients. Who were your Past Customers? What were your past customers’ similarities? Reach out to a segment of those who are most like your past customers and you think may have similar needs.

How To 180

How To Advertising Customer Centricity Course 180

Feedbackly

NOVEMBER 14, 2023

If your customer experience program is led by data-driven strategies, you are on the right track. After all, it’s data that eliminates guesswork and tells you how customers perceive your brand and its buying journey. So, it’s vital that you ask relevant questions from your customers.

Data 52

Data How To Analysis Comparison 52

SurveySparrow

OCTOBER 12, 2021

From conducting customer rewards programs to surprising customers with gift coupons and rewarding the best employees on recognizing their efforts, creating a delightful experience for employees and customers has become increasingly crucial for businesses to sustain in this digital age. Use Case 1: Customer Rewards Program.

Rewards Programs 98

Rewards Programs e-support Loyalty Programs Social Media 98

Optimove

SEPTEMBER 22, 2022

Some brands will start sending holiday-themed campaigns as early as the end of September (yes, that’s now!) But if you haven’t, don’t panic just yet! Take five ways to boost your brand’s overall engagement throughout the holidays and way beyond: Update your drip campaigns for the holidays.

Multi-Channel 59

Multi-Channel Comparison Groups Brands 59

Beyond Philosophy

MAY 8, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Even your customers have done it. You are avoiding getting sacked when you tell your boss that you are almost finished with a project you haven’t started yet.

Customer Experience 104

Customer Experience Consulting Conference Groups 104