kommunicate

AUGUST 25, 2023

Last Updated on August 25, 2023 Imagine you are the founder of a SaaS company that has just built the perfect product that will solve a very particular problem for the customer. And why will they move away from the competition, [.] But how do the customers know that it is YOUR product that they need?

Strategy 94

Strategy Customers Company Management 94

Magellan Solutions

JULY 13, 2016

SaaS or software-as-a-service, is in high demand, and numerous startups offer bold value propositions and solutions in this area. There’s an influx of SaaS startups in the world, but a large percentage of these young businesses will fail. One of the primary reasons why businesses outsource is cost reduction.

Call Center 58

Call Center Entertainment Fashion Software 58

Experience Investigators by 360Connext

NOVEMBER 20, 2014

This recognition is of particular importance for SaaS (Software as a Service) companies, who are heavily dependent on renewing their existing book of business year after year as a part of their overall revenue strategy. Tungaz’s advice is all the more relevant as more companies transition into the SaaS model.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Mastering Product Experience in SaaS —Nick Bonfiglio, Mickey Alon, and Myk Pono [Free]. Product Manager HQ.

Resources 80

Resources Management Conference Groups 80

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. However, common freemium SaaS mistakes can thwart this otherwise effective approach. Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. Limiting storage space. Limiting customer support.

Sales 118

Sales Strategy Social Media Knowledge Base 118

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

Customer Journeys 97

Customer Journeys Net Promoter Score Meeting B2B 97

ClientSuccess

JANUARY 24, 2023

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty. Understanding a customer’s health will let you examine any account at any given time and understand where the relationship is.

Metrics 89

Metrics NPS eBook Customer Success 89

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial.

Customer Retention 52

Customer Retention B2B Strategy NPS 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. The Hardest Question SaaS CEOs and Leaders Have to Face Now. Customer Experience.

Resources 111

Resources Customer Success eBook Multi-Channel 111

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company? Customer Onboarding.

Resources 52

Resources Customer Retention B2B Customer Success 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

Customer Journeys 110

Customer Journeys Touchpoint Software Customers 110

SurveySensum

AUGUST 17, 2023

Your customers will rate their score on a scale from 0 to 10 about their likelihood of recommending your SaaS product to others. Calculate your NPS Score for FREE Now you must be thinking about → What is a good NPS score for SaaS? → Is there any need to conduct SaaS NPS Benchmarking? What is a Good NPS Score for SaaS Industry?

NPS 52

NPS Net Promoter Score Effort Score Survey 52

SurveySparrow

AUGUST 28, 2023

Have you ever found yourself immersed in the world of SaaS, wondering what makes certain companies stand head and shoulders above the rest? That’s right—this statistic alone underscores the game-changing nature of exceptional customer experience in the realm of SaaS. What is SaaS Customer Experience? Let’s start, shall we?

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

ClientSuccess

DECEMBER 5, 2022

A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. The CAB is an integral part of any successful SaaS business, so make sure to have a plan for. Be clear about why customers should expend the time and energy to be part of your CAB. What is a Customer Advisory Board (CAB)?

Tips 87

Tips Customer Success eBook Meeting 87

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. Breaking Down the Ultimate Question: NPS.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

DemandJump

JANUARY 8, 2021

What is attribution, and why is it important? Before you start to think you can do this without the support of technology and analytics, let’s explore why these tools are so essential to seizing and retaining the competitive edge in your industry. Attribution in Marketing Example. Fundamental Attribution Error Examples.

Marketing 98

Marketing e-support Conference Social Media 98

Totango

DECEMBER 29, 2021

In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy. Why You Need to Know How to Build a Customer-Centric Roadmap.

Roadmap 97

Roadmap Customer Centricity How To Effort Score 97

Retently

JULY 11, 2022

Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. If you notice the number of Detractors is increasing, there’s a serious risk that your SaaS company could backpedal when it comes to monthly revenue growth. How SaaS Companies Can Project Monthly Revenue Using NPS. Identify your upsells and downgrades.

NPS 158

NPS Net Promoter Score Company Tips 158

CustomerSuccessBox

DECEMBER 13, 2021

The following is the list of curated readings that will add value, if implemented, to your SaaS business. Why customer success is your golden ticket to business success ”- Your business’s success is dependent on your customer’s success. Read the blog from CustomerSuccessBox. “ Interesting blog from CSM Practice.

Customer Success 52

Customer Success Meeting Customer Journeys Measurement 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. Why Take B2B Customer Experience Seriously? Use your customer input to make adjustments and improvements to your SaaS product.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS The B2B SaaS customer journey is filled with multiple touchpoints from initial awareness to renewal and beyond that shape customer experiences. Why Launch Survey?

B2B 52

B2B Survey Customer Experience Touchpoint 52

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog. PieSync is a SaaS business that offers solutions to synchronize cloud applications.

Customer Success 98

Customer Success B2B Metrics Strategy 98

Totango

SEPTEMBER 6, 2022

For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. In this article, we’ll cover the essentials of QBRs and how to make them work for your SaaS business. Why Have a QBR? What Makes a Great QBR?

Meeting 105

Meeting Comparison Guidelines Analysis 105

Gainsight

JANUARY 6, 2023

As the business world prepares to weather this year’s economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Why the SaaS Downturn Will Accelerate Product-Led Growth.

Resources 52

Resources Roadmap eBook Analytics 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B Net Promoter Score Self Service Social Media 82

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive.

Brands 103

Brands Customer Experience Self Service e-support 103

Totango

MARCH 8, 2022

We work daily to #BreakTheBias in the customer success (CS) field and create a diverse and inclusive culture, and our President and Chief Operations Officer Jamie Bertasi understands why that’s so important. The post Women Are Leading the Way Every Day at Totango appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Leadership 86

Leadership Sales Culture Customer Success 86

SurveySparrow

DECEMBER 27, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. In B2B SaaS (Business-to-Business Software as a Service), the Voice of the Customer Framework is a complete plan that focuses on collecting, analyzing, and responding to what customers say.

Voice of Customer 52

Voice of Customer B2B Net Promoter Score Effort Score 52

SurveySparrow

DECEMBER 26, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. In B2B SaaS (Business-to-Business Software as a Service), the Voice of the Customer Framework is a complete plan that focuses on collecting, analyzing, and responding to what customers say.

B2B 52

B2B Net Promoter Score Effort Score NPS 52

CSM Magazine

NOVEMBER 21, 2022

One of the most important things for the success of a B2B SaaS company is customer retention. A SaaS customer onboarding checklist is a great place to start but it is rarely enough. For instance, when the welcome screen includes several elements like hotspots, tutorials, blog post notifications, and CTA buttons , it is way too much.

Company 52

Company Social Media Measurement B2B 52

SmartKarrot

AUGUST 1, 2022

But what exactly is a status page, and why is it so important for SaaS companies? . This blog will answer all your questions. Why should SaaS businesses have a status page? Qualities of a good status page Different ways for SaaS companies to use status pages Examples of status pages. What is a status page?

Company 10

Company e-support B2B System 10

CustomerSuccessBox

JUNE 24, 2022

Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue.

Customer Success 52

Customer Success Metrics Customer Retention Strategy 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52