SurveySparrow

APRIL 4, 2023

If you’re a teacher or the head of an educational institution, you must be familiar with such conversations. 100+ Student Satisfaction Survey Questions That You Need to Ask + Free Template Time to let the cat out of the bag. Are you satisfied with all your teacher’s knowledge base? And this is really pivotal in 2023 and beyond.

Survey 52

Survey Course Effort Score Study 52

ChurnZero

JULY 31, 2020

This is a guest blog post by Dhruv Mehta from Acquire. Truth be told, there’s a direct relationship between customer retention and higher profits. trillion from losing customers to a competitor.” ” And finally, “Acquiring new customers costs 5 times as much as retaining existing ones.”

Customer Experience 64

Customer Experience Customer Retention Feedback Customers 64

Integrate.ai

MAY 28, 2020

If you’re a retailer, chances are the ‘new normal’ has left you in a little bit of a lurch. It’s not like there’s a pandemic playbook you can, you know, just find online at the drop of a hat…. It will not fail you. If you haven’t adapted your business goals to fit in today’s world, you really should.

Retail 52

Retail Ecommerce Consumers Measurement 52

SurveySparrow

DECEMBER 11, 2020

If you’re stuck with your business and not sure how to market your service, then we got your back. Here we’ve shared seven creative advertising strategies for you. Let’s get started with some real-life examples to convince you why advertising during a slowdown may not be a bad idea! So, what’s the wait?

Advertising 52

Advertising Strategy Chatbots Social Media 52

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Training 52

Training Course Consulting Software 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. This is especially true in the customer service industry. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. This is especially true in the customer service industry. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

MARCH 8, 2024

Are you looking to expand your business and accelerate growth, yet find yourself stuck as every cheat sheet seems to skirt around the actual methods for increasing your social media followers? If so, you’ve come to the right place. The more followers you have, the wider the reach and engagement you’ll achieve.

Social Media 58

Social Media Tips Multi-Channel Groups 58

AWS Machine Learning

MARCH 14, 2024

Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. In this post, we explore different approaches you can take when building applications that use generative AI.

Chatbots 102

Chatbots Training Knowledge Base Resources 102

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. However, the question remains: how can small online businesses not only survive but also thrive in the digital age, and how to do it right…?

Strategy 52

Strategy Social Media Advertising Analytics 52

Lumoa

JUNE 26, 2023

A marketing strategy with an 89% retention and an even better purchase rate – sounds unreal, right? In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

SurveySparrow

OCTOBER 18, 2020

CEO(Chief Executive Officer) Sounds fancy and posh, right? Master’s Program. If looked at coarsely, there are innumerable traits, but let’s just focus on these 20 for now, which if abided could set you on the track on how to become a CEO! No doubt it’s a gradual and time-consuming process, but it sure is rewarding.

How To 52

How To Leadership Communication Survey 52

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. You can learn a lot from someone’s failures and successes. And, how’s it done?

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Grade.us

FEBRUARY 20, 2019

The right strategy enables you to manage the who, what, where, when and how for each location. With some solid planning, you'll have the tools and resources you need to boost the review portfolios for each location in your business. Which is exactly what you need. But there are lots of requirements to juggle.

Strategy 37

Strategy Management Guidelines Leadership 37