CX Accelerator

MAY 25, 2022

So, I took to Twitter to see what ideas others in the CX space have. I don’t take credit for any of these ideas and you can see the full thread of replies and who contributed what , here. 68 Customer Support Email Address Name Ideas. How this works: Use the email address name + @ sign to add before your brand’s domain name.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

InMoment XI

DECEMBER 7, 2022

In our recent blog , we discussed how you can improve your customer experience (CX) strategy in five simple steps. These various interactions along the customer lifecycle —and, more specifically, those that have the most impact on the business—are what we like to call “Moments That Matter” (MTM) in customer experience.

Analysis 493

Analysis Customer Experience Call Center Experience Call Center 493

Comm100

DECEMBER 14, 2022

What is customer experience automation? As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity. Customer experience automation (CXA) refers to delegating routine CX tasks to specialized software instead of staff.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

SurveySparrow

JANUARY 9, 2021

Wondering how to create a food blog in 2020, but have absolutely no idea on how to start one? And starting a blog on food can be the best passive income stream that you want to choose. And starting a blog on food can be the best passive income stream that you want to choose. Choose a Domain Name. First things first: 1.

How To 52

How To Entertainment Travel Survey 52

Blueshift

APRIL 22, 2024

Imagine strolling into your favorite café, where the barista greets you by name and knows your usual order before you even place it. In this blog, we will explore what web personalization is, the different types, its benefits, top use cases, and more.

Loyalty 77

Loyalty Engagement Marketing 77

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. You need to keep track of what experts and industry leaders of thought have to say about the data analysis process, trends, and tools. FoxMetrics Blog 5. Moz Blog – Analytics 10.

Analytics 93

Analytics Data Social Media Analysis 93

Steve DiGioia

JUNE 26, 2023

Use the Customer’s Name Keep the “small town feel” in your business where you know the customer by name and use it in all your interactions. Use the Customer’s Name Keep the “small town feel” in your business where you know the customer by name and use it in all your interactions. What Else Can You Do?

Customer Centricity 195

Customer Centricity Course Culture Metrics 195

ShepHyken

MAY 17, 2019

With the right amount of work, strategic planning and dedication, any business can be good at what it does. Remember the Customers’ Name. With so much on your plate, remembering the name of every customer might seem like a tall order. Simply mentioning a customer’s name while communicating with them breaks the ice.

CRM 109

CRM Comparison Report Loyalty 109

Steve DiGioia

MAY 23, 2022

But what if you work at a location that is having difficulty maintaining the corporate standards because your venue doesn’t conform to the design that the standards were developed for? Or what if you’re a franchised hotel that cannot match the rates of the corporate properties because you don’t offer the same amenities?

Sports 361

Sports Fashion Hospitality Hotels 361

Wired and Dangerous

OCTOBER 3, 2016

Greetings, Welcome to this special blog marking National Customer Service Week – October 3 – 7. Remember, what turns on one customer may be a turn off to another. Remember, what turns on one customer may be a turn off to another. Name a policy, building, or conference room for a key customer. Most vanilla to death.

Loyalty 156

Loyalty Customer Service Conference Policies 156

ShepHyken

FEBRUARY 22, 2019

I was not anticipating the delivery of a large box with a label that said, “ To Stacy, From Stacy.” Upon opening it, I read a note from the owner of Stacy’s Pita Chips explaining how she sent a variety of FREE bags to hundreds of Stacys throughout the United States who spell their name the same way she does.

Hotels 107

Hotels B2C Loyalty B2B 107

ShepHyken

FEBRUARY 9, 2018

What is the most important thing you can do to improve relationships with your customers? What is brand advocacy? Make sure what you’ve said is professional and respectful. Make eye contact and use people’s names. Remember customer service training is not something you di, it’s something you do. – Shep Hyken.

Customer Service Training 151

Customer Service Training Training Brands Customer Service 151

ShepHyken

MARCH 22, 2019

If you had walked into a bank, clothing store or small local grocer 50 years ago, you likely would have found the manager or even the owner greeting you at the door, and the clerks may have called you by name and asked after your spouse and children. This week we feature an article by John Boccuzzi Jr. Shep Hyken. By the end of 2019, 2.7

Customer Experience 106

Customer Experience User Experience Customers Technology 106

ShepHyken

JANUARY 25, 2019

Knowing what customers’ concerns are will make it easier to develop a script, one that will assure callers that their specific issues are being addressed. Knowing what customers’ concerns are will make it easier to develop a script, one that will assure callers that their specific issues are being addressed.

Customer Satisfaction 115

Customer Satisfaction Leadership Customer Service Representative Training 115

Lumoa

AUGUST 18, 2022

“How likely would you recommend (insert business name) to someone?” Somehow, it feels like it’s a DeJa’Vu moment happening daily because as what every company tells its customers, “Your opinion matters” or “You are important to us”. The lack of understanding on how to take customer feedback is what makes it worse.

Customer Journeys 208

Customer Journeys Survey Feedback Voice of Customer 208

ShepHyken

OCTOBER 12, 2018

But I thought their after-hours answering machine would inform me what time they would open on Saturday morning. Welcome to what my good friend, Shep Hyken labels The Convenience Revolution. It is also the name of his new book which I highly recommend. The elbow drain trap was cracked and had a small leak. I was stunned.

Banking 92

Banking Hospitality Government Retail 92

ShepHyken

MAY 3, 2019

The reason is in their names: They’re right where their customers are, and they’re convenient. They’ve established just what their shoppers want to be able to run in and grab, be it a hot snack, a cold drink, or gas for the car and ice cream for the kids. Easy: The New Loyalty. CX for Busy Lives. This idea isn’t really new.

Loyalty 113

Loyalty Effort Score Social Media Omni-Channel 113

CX Accelerator

NOVEMBER 7, 2023

When I called the airline, I explained to them that I didn’t have my booking code — and apparently my name, credit card number, location, and approximate time of the flight were not enough to find my reservation. It’s at that point I realized that I never received an email from the airline after booking my flight. Again, huh?

Customer Centricity 316

Customer Centricity Company Airlines Net Promoter Score 316

CX Accelerator

APRIL 1, 2022

But what I learned from this encounter was that, more than anything, customers want a level of transparency that tells them what happened and what we’re going to do to prevent it from happening again. If I tell the customer what happened, could I potentially get in trouble with the “legal department” and lose my job?

Tips 266

Tips Contact Center Communication Connections 266

ShepHyken

FEBRUARY 15, 2019

Things like proper name pronunciation (e.g. it’s E-LEE-NAH, not ELLE-N-AH), their pet’s name, favorite colors, you name it. Not only do you want your staff to feel in control of what they’re doing, but you want features that make typically unpopular tasks much easier to perform. It helps them personalize their service.

e-support 88

e-support Retail System Sales 88

BirdEye

OCTOBER 31, 2023

Names have power. While brand recognition certainly plays a significant role in these associations, a business’s name lays the groundwork for establishing that recognition. Table of contents What is a business name? A business name refers to the official, legal name under which your company operates.

Social Media 111

Social Media How To Tips Brands 111

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

ShepHyken

AUGUST 25, 2017

They use data from what the customer is saying to personalize the interaction. What’s most important in any customer service interaction is providing your customer with exactly what they need and providing personalized service. Many small businesses are looking for ways to streamline communication.

Chatbots 146

Chatbots Customer Service Tools Poor Customer Service 146

ShepHyken

MARCH 29, 2019

Give buyers what they want, at the right price and time — and you’ll make them buy more and stay loyal to you. As PWC recent study reveals , the price is what makes consumers shop at a particular retailer; the desired item being in stock, trust to the brand and a good location come next. What makes such price optimization efficient?

Retail 103

Retail Customer Experience How To Ecommerce 103

BirdEye

MARCH 4, 2024

This blog post, containing a few sample reviews for a restaurant, can serve as your beacon of hope in getting the best reviews. The following section contains good restaurant review examples to help businesses understand what to aim for and assist customers to easily express their opinions on their favorite restaurants. Let’s dive in.

Examples 111

Examples Social Media Hospitality Guest Experience 111

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We were also named “Best Customer Success Tool” by the Customer Success Collective ! By consistently reinventing ourselves, we ensure we’re always ready to meet your business needs.

Software 111

Software Customer Success Innovation Report 111

ShepHyken

NOVEMBER 15, 2019

But what about ways a cloud IVR could achieve the cliché and “delight” your customers — or, dare we say, even surprise them? This sort of dynamic IVR can surprise your customers by: Immediately recognizing them and greeting them by name. Offering faster, more convenient service at literally any time. Get Straight to the Point.

Self Service 92

Self Service Customer Experience Contact Center Interaction 92

BirdEye

MARCH 4, 2024

However, as businesses evolve, pivot, or undergo rebranding, the name that once seemed like a perfect fit might no longer reflect the company’s vision or the target market. This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL? Let’s get started!

Guidelines 64

Guidelines How To Social Media Policies 64

Comm100

SEPTEMBER 26, 2023

While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization. This gives agents a wealth of information about the customer and their customer journey, no matter what channel they reach out on.

Examples 173

Examples Chatbots Omni-Channel Customers 173

Comm100

SEPTEMBER 25, 2021

This blog explores: What white label live chat is Why your business needs to implement this software List of things to look for in a live chat What questions you need to ask about live chat. What is white label live chat? First, let’s discuss what exactly white labeling live chat is. Why white label live chat?

Software 188

Software e-support Healthcare Sales 188

ShepHyken

DECEMBER 28, 2018

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. Notably, millennials like to do things a little differently from the generations of yore. But, believe it or not, this can actually serve companies well.

Self Service 97

Self Service Customer Service Fashion Groups 97

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. When nominations opened for the 2020 Star Tribune Top Workplace rankings in January, no one anticipat ed the changes that would impact us, come March.

e-support 264

e-support Culture Innovation Employee Engagement 264

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ShepHyken

JULY 26, 2019

The following post sums up a little bit in the details of what and how when it comes to customer experience strategies. The following post sums up a little bit in the details of what and how when it comes to customer experience strategies. What is a Customer Experience Strategy? Probably not! Unveil their personas.

Software 113

Software Strategy Company Customer Experience 113

ShepHyken

AUGUST 16, 2019

What you need: ? What you’ll need: ? Set aside time at the beginning of the game to discuss what the comic will be about and what each person will draw. Set aside time at the beginning of the game to discuss what the comic will be about and what each person will draw. improve team cohesion ?. Blindfolds ?

Communication 86

Communication Training Groups Tips 86

ShepHyken

JANUARY 26, 2018

Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. The issue was that the attendant was looking for the reservation under my name, not my friend’s name.

Training 83

Training Leadership Consulting Exceptional Customer Service 83

ShepHyken

DECEMBER 13, 2019

Know the difference between what you need and what you want, and know your bottom line. Know the difference between what you need and what you want, and know your bottom line. What will happen if unforeseen costs are encountered? Get it right, and you give the initiative the very best chances for success.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101