Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. That’s why many CEOs and executive boards are turning to customer success teams to be the drivers for business growth.

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

ShepHyken

DECEMBER 14, 2018

To guarantee customer retention, CX teams need to consider a security breach as a likely stop along the customer journey. An incorrect email address or a missing point of contact could be the difference between ruining a customer relationship forever and rebuilding customer trust and driving retention following a breach.”.

Customer Experience 103

Customer Experience Policies Government Customers 103

BlueOcean

OCTOBER 4, 2023

You’ll want to ask about labor markets, hiring timelines, retention stats and more. Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Mixpanel?

Data 91

Data Analytics Customer Retention Software 91

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Resources 149

Resources Contact Center Conference Interaction 149

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Deliver in-app guidance and content aimed at prioritizing user adoption.

Report 91

Report Trends Customer Success Self Service 91

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. TrustRadius Best Feature Set: Recognizes that Totango’s product features best satisfy users’ needs.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

Totango

SEPTEMBER 22, 2023

.” — Alistair Rennie, CEO, Totango The next generation of customer success It’s not lost on any business or C-suite leader that in today’s difficult environment driving consistent growth is hard; acquiring new customers is expensive; and securing retention is key.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

BirdEye

JULY 5, 2023

This blog helps you grow your business with relationship marketing. This marketing strategy isn’t about short-term wins or sales transactions; instead, it focuses on long-term customer retention. Applying these strategies help you improve customer satisfaction, ease customer retention, and improve business performance.

Examples 98

Examples Strategy Marketing Social Media 98

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Retention, Renewal, and Upsell Strategies. Retention, Renewal, and Upsell Strategies.

Resources 111

Resources Customer Success eBook Multi-Channel 111

SurveySparrow

MARCH 19, 2024

The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. And that’s what we’ll be discussing in this blog.

Feedback 52

Feedback Tools Survey Tips 52

SmartKarrot

JULY 16, 2020

Client retention is all about acquiring your customers, boosting revenue, and saving up the company’s money. Hence, SaaS companies need to be proactive about user retention if they want to build a loyal customer base. Why Retention is Critical. Key Retention Metrics. Customer retention rate.

Metrics 10

Metrics eBook Customer Retention Strategy 10

Optimove

SEPTEMBER 12, 2023

Whether it’s enticing non-depositors to make their first deposit, nurturing relationships with active players, or re-engaging lapsed users, in this first installment of a 3-part blog series, we take a look at why this approach is the most effective.

Loyalty 64

Loyalty Engagement Customer relationships Strategy 64

Totango

JULY 22, 2022

You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion. This SuccessBLOC is designed to drive customer engagement through automated retention and expansion activities to scale your growth. face-to-face, web meetings, emails, phone calls, etc.),

Communication 100

Communication NPS Case Study Metrics 100

ClientSuccess

FEBRUARY 8, 2023

Of course, no physical trophies will be handed out, but we hope this list will help you as you strive for greater customer satisfaction, retention, and growth. NRR : net revenue retention (NRR) is a great metric to view the high-level trending success of your customer success function, as it measures your total churn minus expansion revenue.

Metrics 75

Metrics Customer Success Net Promoter Score Effort Score 75

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right? Let’s get to it.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software 111

Software Customer Success Innovation Report 111

SurveySensum

JANUARY 26, 2024

Decoding the Customer Journey Stages The Foundation: Awareness Stage Exploring Options: Consideration Stage Decision-Making: Decision Stage Beyond the Sale: Post-Purchase/Retention Stage Advocacy and Referrals: Advocacy Stage Wrapping Up! Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Totango

FEBRUARY 11, 2022

Customer experience has a significant impact on customer retention rates as has been shown by several studies conducted on B2C relationships. User Interface and User Experience. Make sure that you’re providing a user-friendly, engaging experience. Your product should be user-friendly, fast, and hassle-free.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

Optimove

SEPTEMBER 21, 2023

Optimove’s team of data scientists, analysts and developers have years of experience working with hundreds of online companies, analyzing their customer data and formulating winning retention plans.

Multi-Channel 52

Multi-Channel Analysis Software Resources 52

SurveySensum

AUGUST 21, 2023

However, the good news is that some have managed to double their revenue through effective customer retention strategies. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial. This blog aims to delve into this subject.

Customer Retention 52

Customer Retention B2B Strategy NPS 52

Optimove

OCTOBER 5, 2023

For the second consecutive year, our survey reveals a spine-tingling trend: marketers are directing a disproportionate share of their budgets towards costly acquisition marketing , while the crucial retention efforts are left in the shadows. In contrast, only 13% have opted to invest over half of their budget in customer retention.

Marketing 72

Marketing Survey B2C Loyalty 72

ChurnZero

FEBRUARY 1, 2022

This sort of product-led growth strategy focuses on mapping the user experience, analyzing user behavior, and learning exactly how users engage with your product. Users segmented into categories , like product-based or account-based. A means of contacting and educating users when necessary. Retention Costs.

Customer Success 98

Customer Success Net Promoter Score Metrics Strategy 98

ShepHyken

MARCH 23, 2018

Impact: Snapchat made sweeping changes to their platform via an automatic update, which outraged users, including celebrity-user Kylie Jenner, whose negative tweet caused Snap shares to lose over $1 billion in one day. Technology gives employees’ and customers’ voices unprecedented power to impact revenue, retention, and loyalty.

Communication 82

Communication Leadership Airlines Social Media 82

ClientSuccess

FEBRUARY 22, 2023

While both are important for ensuring customer satisfaction and retention, they have different objectives and approaches. Customer Success On the other hand, customer success is a proactive approach to ensuring customer satisfaction and retention. Learn more about the role of customer success in your organization in this webinar.

Customer Success 70

Customer Success First Call Resolution eBook Customer Satisfaction 70

CX University

MARCH 18, 2024

For example, smart homes equipped with IoT sensors can adjust lighting, temperature, music preferences based on individual user preferences automatically. By tailoring recommendations based on user feedback and purchase history, the company enhances customer satisfaction and retention. Customer Retention. link] Apiway.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

CustomerSuccessBox

JUNE 7, 2021

User Churn. User Churn. User Churn is straightforward, it is the measure of – How many users are there, how many users are not. Lost users or licenses within product instances in the month. MRR(Monthy Retention Rate) Churn. But you’ve got better MRR retention, and this is not uncommon.

Measurement 52

Measurement Customer Retention Tips B2B 52

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. As a result, users started accessing tailored workout plans and nutrition guidance seamlessly. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in!

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

Totango

MARCH 19, 2021

The traditional approach fails to see things from the perspective of the customer, instead, it takes a company-centric approach, splitting these into multiple journies each handled by a different department; marketing, sales, onboarding, retention.

Infographics 124

Infographics Customer Journeys Customer Experience Customer Retention 124

Totango

AUGUST 3, 2021

Some of the most common errors involve not delivering enough value to motivate a purchase, delivering so much free value that there is no incentive to buy, and failing to deliver enough support for freemium users to experience your product’s value. Limiting the number of users. Limiting ad-free access to your product.

Sales 118

Sales Strategy Social Media Knowledge Base 118

SurveySensum

FEBRUARY 6, 2024

A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Ideally, this survey will immediately pop up when the user clicks the cancel button. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions.

Survey 52

Survey Feedback User Experience Communication 52

Totango

JULY 8, 2022

This leads to poor customer retention, slow growth, high churn rates and employee burnout. Our customizable apps, called SuccessBLOCs , are based on our expert guidance and customer feedback, and empower users in any industry to get started building out their customer journeys and achieving positive outcomes right away. .

Self Service 103

Self Service CRM Customer Retention Customer Journeys 103

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. With product experience becoming increasingly important, monitoring in-app user movements needs to be a priority. 6 Strategies to Improve User Onboarding.

Roadmap 97

Roadmap Metrics Feedback Conference 97