Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Set a weekly time slot on your calendar to interact with your Slack community friends. Blogs for Product Managers.

Resources 80

Resources Management Conference Groups 80

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .

Connections 94

Connections Chief Customer Officer Customer relationships Customer Relationship Management 94

Kayako

MAY 13, 2022

Tech glitches and poor user interface (UI) are frustrating to customers, so it is important to provide a frictionless experience to quickly complete their tasks. Customer Community: an online space where customers can share feedback, ideas, reviews, and advice. Blog posts. User guides. White papers. How-to guides.

Self Service 275

Self Service Knowledge Base e-support Policies 275

CSM Magazine

MARCH 26, 2024

For developers embedded in the technical details of software creation, it’s easy to overlook the end user’s perspective. In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

Survicate

APRIL 3, 2018

Among many other branded communities that are available, HubSpot User Groups are a true phenomenon. While this type of communities started over a hundred years ago, their boom was in the 1980s and 1990s. A new era came with the Internet, but still, most of the communities failed.

Groups 61

Groups Meeting Sales Resources 61

ShepHyken

MARCH 22, 2019

Communities were smaller, shopping was local, and technology wasn’t there to either help or confuse the customer. The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. Some might say it was a simpler time with a more personal touch, and in some ways they would be right.

Customer Experience 106

Customer Experience User Experience Customers Technology 106

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. You can see more about our latest features and customer stories in our recent webinars and on our blog.

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Report 108

Report Effort Score Customer Centricity User Experience 108

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Currently, this is an invite-only, early access period for new users beginning today through the end of April. COVID-19 spurred exponential growth in Zoom’s user base, and customers sought more online support than ever. Community Aurora 24.2 Sign up today !

Social Media 52

Social Media Self Service Roadmap Insurance 52

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Community Aurora 23.12

Social Media 52

Social Media Knowledge Base Report Trends 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. STIHL engages with millions of fans : STIHL reaches millions of people through their community-driven engagement and timely responses to grow brand love, connect with those seeking support, and so much more. Communities Community Aurora 24.2 Sign up today !

Roadmap 52

Roadmap Metrics CRM Resources 52

Lithium

AUGUST 1, 2023

Some blog areas are limited to Khoros customers only. Users can enable this setting from the Care Config menu. Update Brand Messenger mobile SDK display settings, and new icons for forms Users can now update the display settings of their Brand Messenger mobile SDK directly from the Care interface by configuring the widget ID.

Knowledge Base 52

Knowledge Base Report Video Brands 52

Lithium

DECEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Publish threads to X (formerly Twitter) : Users can now post threads to Twitter directly through Khoros Social Marketing. We recommend not using this feature on your production community until the GA release early next year. Sign up today !

CRM 52

CRM Social Media Video Trends 52

ShepHyken

SEPTEMBER 20, 2019

Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Read Shep’s latest Forbes article: Convenience Meets Community: Kroger Rolls Into Neighborhood With Mobile Grocery Stores. Managing tickets as a unified support team.

B2B 106

B2B CRM Software B2C 106

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .

Connections 62

Connections Chief Customer Officer Customer relationships Customer Relationship Management 62

Gainsight

JULY 31, 2023

Sonos has taken customer support and engagement to new heights by leveraging Gainsight’s Digital Hub to build a comprehensive and centralized community that caters to customers’ self-service needs, consolidates valuable resources, and fosters user engagement. Solsø Korsgård says.

Self Service 52

Self Service Customer Centricity Innovation Resources 52

Totango

OCTOBER 18, 2023

We’re thrilled our customers realize the outsized potential of using Totango software, and we’re especially grateful to the G2 participants for sharing their first-hand perspectives with the wider CS community. Totango accelerates revenue retention and customer growth Last month at Totango Live! ,

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

Totango

JANUARY 3, 2024

Growth-minded business leaders and practitioners across the community have been recognizing our work. And let’s not forget the powerful new SuccessBLOCs designed to maximize team productivity and drive community engagement. By consistently reinventing ourselves, we ensure we’re always ready to meet your business needs.

Software 111

Software Customer Success Innovation Report 111

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

Report 91

Report Trends Customer Success Self Service 91

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. As a result, content was only visible to a fraction of its membership.

Self Service 98

Self Service Technology Chatbots User Experience 98

Lithium

AUGUST 11, 2023

Last week, Khoros announced the launch of a game-changing new version of Khoros Communities. This powerful new version, Aurora , reimagines the community experience and leverages more than 20 years of expertise and learnings in the digital community space.

Analytics 52

Analytics Tools Groups User Experience 52

BirdEye

APRIL 25, 2023

Whether you’re a battle-tested entrepreneur or just getting your feet wet, the no-nonsense, results-driven techniques below will show you how to advertise your business, skyrocket your brand visibility, and help you develop profitable relationships with your community. Publish a blog or newsletter 5. Table of contents 1.

Social Media 98

Social Media How To Advertising Sports 98

Totango

SEPTEMBER 22, 2023

Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Lithium

APRIL 5, 2022

Read the full Spring Launch blog. Some blog areas are limited to Khoros customers only. Communities. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name. Community Manager Perspective: Talking community with ESRI. Here’s the Atlas content you do not want to miss!

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

Social Media 58

Social Media Tips Sales Advertising 58

ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. How I got my team to create high-quality content for our customer community.

Tips 52

Tips Analytics Engagement Strategy 52

ChurnZero

MAY 4, 2023

The quality and strength of more relationships contribute to the sense of a trusted community. Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. According to Higher Logic , a customer community can improve engagement rates by up to 21%.

Tips 98

Tips Gamification Feedback Customer Success 98

SurveySensum

NOVEMBER 16, 2023

And with a strong website feedback tool , you can engage with users, even when they’re not visible. This is important because it helps you not only understand your website users but to drive your business’s online success. They asked the MCQ question to know which particular feature users want to use more in the future.

Feedback 52

Feedback Strategy Social Media Survey 52

SurveySensum

JANUARY 26, 2024

Address common concerns and provide solutions through blog posts, FAQs, and webinars. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials. Scenario : Impressed by the app’s features and positive user reviews, Emily decides to explore further. User testimonials and success stories.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Lithium

APRIL 4, 2023

Some blog areas are limited to Khoros customers only. Podcast] How Many Jobs Can One Well-Run Customer Engagement Community Perform? In this episode, Keith Buchanan , Adobe ’s Experience League Community Architect, explores the many key functions a well-run customer engagement community can perform. Sign up today !

Social Media 52

Social Media Metrics Brands Engagement 52

Lithium

OCTOBER 3, 2023

Some blog areas are limited to Khoros customers only. The new Change Log feature in Care enables admins to track administrative actions taken by other users in their organization. Knowing which of your community members is marking posts as Accepted Solutions can be helpful, but how do you know who those people are, @Mercedes_O asks ?

Analytics 52

Analytics B2C Social Media Report 52

Lithium

JULY 5, 2022

Thought Leadership Blogs and Label. Stay updated when new content is published by subscribing to the new Thought Leadership Label in the Khoros Insights Blog. Active platform users. Outcome Keywords for Communities. Community Revenue. Returning Users. Marketing Blog. Communities Blog.

Leadership 52

Leadership NPS Tips Engagement 52

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 110

Marketing Social Media Advertising Tips 110

BirdEye

MAY 5, 2023

Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact. Users worldwide find business services, classes, jobs, and real estate on this website. ClassifiedAds ClassifiedAds is a popular free online advertising site with a vast global user base.

Advertising 98

Advertising Automotive Retail Sales 98

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Build your community 8. It’s distinct from general social media marketing because it focuses on the local community, making it more effective and efficient. Here are 12 ways: 1. Understand your audience 2.

Social Media 58

Social Media Marketing Advertising Video 58

Totango

FEBRUARY 11, 2022

Collect Customer Feedback from Your Community. You can gain a better understanding of your customer base by adopting a community-focused mindset and interacting with your customer community to build a seamless communication loop with customers. User Interface and User Experience. Performance.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107