InMoment XI

NOVEMBER 30, 2023

In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management. How to Create a Brand Reputation Strategy Creating a brand reputation strategy may seem daunting at first.

Brands 378

Brands Management Multi-Channel Social Media 378

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. They can handle basic queries, guide users, or escalate issues to human agents. Businesses today thrive on efficiency, and the customer service domain is no exception.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform.

Communication 83

Communication Customer Success Customer Journeys Conference 83

GetFeedback

OCTOBER 16, 2018

If present in your CRM system, it could cause users to make ill-informed judgments or decide not to adopt the system altogether. To make sure your auditing efforts don’t go to waste, you’ll have to get users to help maintain CRM data integrity as it’s collected, recorded, and used.

CRM 250

CRM System Data Customer Relationship Management 250

SurveySensum

SEPTEMBER 26, 2023

You’ve likely encountered the pain points of low product adoption and felt the weight of challenges like customer churn and stagnant growth. Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. What is Product Adoption?

Strategy 52

Strategy Management User Experience Measurement 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. The SaaS model lends itself to gradual adoption by customers.

Customer Engagement 96

Customer Engagement Engagement Tips Strategy 96

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Do you know how your brand is seen by category users? 7 Reasons for Failure When Adopting a Customer First Strategy.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

CSM Magazine

MARCH 26, 2024

For developers embedded in the technical details of software creation, it’s easy to overlook the end user’s perspective. In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

ShepHyken

NOVEMBER 29, 2019

Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. As social networks open up new avenues for company reviews, companies have adopted their workflows to address their concerns at the point of origin. This effect is more pronounced than ever.

Technology 132

Technology Customer Experience Social Media Multi-Channel 132

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI-powered predictive analytics and natural language generation have taken marketing strategies to a new level. It gives marketers time to concentrate on innovation and strategy. It ensures the user experience is seamless. AI also automates repetitive tasks.

Tools 98

Tools Marketing Social Media Advertising 98

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Deliver in-app guidance and content aimed at prioritizing user adoption. Refining post-sale strategies to better understand and meet the needs of customers.

Report 91

Report Trends Customer Success Self Service 91

Totango

JANUARY 3, 2024

showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses. showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses. These behaviors will guide our strategy as we continue to evolve and innovate.

Software 111

Software Customer Success Innovation Report 111

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Customer Retention Software Cuts Down Client Churn.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

ShepHyken

NOVEMBER 9, 2018

If you’re not familiar with the concept of using a virtual web assistant, consider how beneficial it would be to pass on busy assignments and day-to-day process to an experienced personal assistant, while you concentrate on higher-level department strategies and development. Email and Phone Support.

Company 95

Company CRM e-support Resources 95

ChurnZero

FEBRUARY 1, 2022

That’s where product-led growth strategies come into play. This sort of product-led growth strategy focuses on mapping the user experience, analyzing user behavior, and learning exactly how users engage with your product. Users segmented into categories , like product-based or account-based.

Customer Success 98

Customer Success Net Promoter Score Metrics Strategy 98

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals.

Software 118

Software Customer Engagement Customer Success Engagement 118

Uniphore

JANUARY 21, 2022

However, compared to the broader consumer marketplace, the healthcare industry lagged in digital adoption and implementation. Healthcare leaders need to rethink their CX strategy. Here too, technology can alleviate process complexity and user frustration.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. What Is a Customer Engagement Strategy? Adoption of advanced product features.

Customer Engagement 76

Customer Engagement Customer Journeys Engagement Tips 76

Totango

JUNE 28, 2021

A f reemium strategy forms a foundation for SaaS marketing, but it’s often used without being understood. We’ll define what a freemium strategy is. We’ll contrast it with the similar-sounding but distinct concept of a free trial strategy. What Is a Freemium Strategy? Limits on the number of users.

Strategy 89

Strategy Sales Technology Tools 89

AWS Machine Learning

JANUARY 26, 2024

This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs. Build organizational resiliency around generative AI Organizations can start adopting ways to build their capacity and capabilities for AI/ML and generative AI security within their organizations.

Government 124

Government Training Data Policies 124

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support. Speed up support with live chat. Improve agent experience.

Strategy 177

Strategy Omni-Channel e-support Financial 177

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Blog content. What Are B2B Customer Journey Touchpoints?

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

ShepHyken

JULY 12, 2019

Adopting automation technology with machine learning and AI capabilities will improve how you manage your facilities at a high level. The post Guest Blog: How to Use FM Machine Learning and AI to Improve the Customer Experience appeared first on Shep Hyken. Putting the Pieces Together with Data Analysis and Automation.

Customer Experience 108

Customer Experience How To Roadmap Analysis 108

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . 5 Tips for Building a Best-in-Class Product-Led Growth Strategy.

Resources 52

Resources Handbook eBook Government 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ClientSuccess

FEBRUARY 8, 2023

ARPU : the average revenue per user (ARPU) looks at the total revenue your customers are bringing in averaged out across all of your customers. Number of active users : once a customer is live and using your product or service, measure the total number of active users to stay on top of any dips or increases in logins.

Metrics 75

Metrics Customer Success Net Promoter Score Effort Score 75

Optimove

FEBRUARY 6, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Understanding the marketing strategies employed by iGaming operators provides invaluable insights for marketers and business leaders across the globe. This leads us to the next point.

Marketing 52

Marketing CRM Innovation Analytics 52

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Product Adoption.

Resources 52

Resources Roadmap eBook Analytics 52

Totango

SEPTEMBER 22, 2020

Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. This timely customer data is what gives your product adoption strategy its precision.

Customer Engagement 95

Customer Engagement Engagement Strategy Effort Score 95

Totango

JUNE 30, 2021

Knowing how to boost product adoption after onboarding is critical for customer retention. While many customers might be able to quickly ramp up after onboarding, there will be some customers who are slow to adopt the features needed to achieve first value. What Is Product Adoption? Why Is It Important to Boost Product Adoption?

How To 94

How To Training Customer Retention Metrics 94

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes. ChurnZero Resource.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

Kustomer

JUNE 30, 2022

In order to keep customers happy and loyal, companies have to employ a proactive customer support strategy to stay ahead of needs and issues long before a customer has the chance to be dissatisfied. Through a shift in mindset toward a more proactive support strategy. Why Adopt a Proactive Approach? Automated Chatbots.

Examples 95

Examples Self Service e-support Chatbots 95

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency.

Healthcare 90

Healthcare Government Innovation Training 90

Totango

FEBRUARY 11, 2022

Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. Then, we’ll walk you through three steps for creating a solid customer experience strategy. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Help Scout

MAY 20, 2021

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. Customer success marketing is a marketing strategy that’s designed to support the customer success function, to drive retention instead of acquisition.

Examples 79

Examples Customer Success Marketing Case Study 79

ChurnZero

APRIL 22, 2022

Tech-touch strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. onboarding versus adoption) to ensure your resources’ relevancy. onboarding versus adoption) to ensure your resources’ relevancy.

Customer Success 98

Customer Success Knowledge Base Multi-Channel Touchpoint 98