GetFeedback

APRIL 8, 2019

See below an example of an NPS survey created with GetFeedback. . Any customer responding 0-6 on the sliding scale is considered a Detractor. Asking customers to participate in an NPS survey and computing the statistics is just part of the equation. An NPS survey should have two questions.

NPS 247

NPS Net Promoter Score Effort Score Metrics 247

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Salesforce sent surveys to attendees during and after Dreamforce.

Conference 199

Conference Survey Tips Feedback 199

Gainsight

DECEMBER 6, 2022

Our CEO, Nick Mehta has an entire blog post on how he meets 500+ customers every year and why it matters. Don’t send prep notes or surveys too close to the EBR. Surveys: Use a standard prep survey to gather inputs from your stakeholders prior to the EBR. Five slides for every 15 mins will suffice.

ROI 52

ROI Comparison Leadership Survey 52

SurveySparrow

APRIL 1, 2022

By starting with post-webinar survey questions. In this article, we’ll: Go through 30+ post-webinar survey questions to ask after the event (with free template). Understand how post-webinar surveys can benefit your organization. Put up a checklist for an effective post-webinar survey. To scale up your efforts.

Survey 52

Survey Examples Infographics Feedback 52

2020 Research

SEPTEMBER 1, 2022

It should open up possibilities and help you achieve your specific insights goals. Survey Setup . There is no one-size-fits-all survey or method, and you need the flexibility to reflect that reality. Use a custom color palette and logo for your reports, which you can export as PDFs or PowerPoint slides.

Comparison 52

Comparison Survey Report Consumers 52

SurveyGizmo

JUNE 7, 2021

Alchemer is an incredibly robust online survey software platform. It’s continually voted one of the best survey tools available on G2, FinancesOnline, and others. When designing a survey, one of the first things you need to do is decide the survey’s purpose. Asking yourself, “What is this survey for?”

Survey 98

Survey Analysis NPS Measurement 98

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. Here are the top 10 competitors of Jotform that help you share surveys with your customers, gather their feedback, and analyze those feedback, all in real-time. . ProProfs Survey Maker. FAQ, live chat, blogs. Reasons to look for a Jotform Alternative. SurveySensum. Google Forms. FormAssembly.

Survey 52

Survey Chatbots eBook Feedback 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. And in the tech world, the answer is simple: nowhere to go but up! Last fall, we surveyed Australian consumer perspectives of video conversations. And they’ll open up more of their operations to tech vendors as well. Ah, 2022, a new year. Not so fast.

Healthcare 130

Healthcare Video Banking Contact Center 130

Gainsight

DECEMBER 19, 2022

Or perhaps you’re about to whip up a delicious meal, but realize that you don’t have all the needed ingredients, and are forced to get creative. Success Snapshots is a tool that empowers CSMs to export meaningful client data into slide templates that can be seamlessly dropped into business review decks.

Effort Score 52

Effort Score Customer Success Report Tools 52

Lumoa

APRIL 1, 2020

If the customer satisfaction (CSAT) and net promoter score (NPS) surveys that you’ve got in place help you understand how your customers feel, why would you change them? Those decisions then funnel up to impact key metrics like retention and customer value over time. After all, they only talk to a small fraction of your customers.

Customer Insights 208

Customer Insights Strategy Customer Journeys How To 208

SurveySparrow

MARCH 9, 2022

From the unnerving ones in a quiz that throw you a curveball, to a more nuanced attendance such as in a survey, one has multiple ways with multiple-choice questions. This blog post will serve as a comprehensive guide for everything multiple-choice questions. In this blog, we’ve made sure to go over each of them in detail.

Survey 52

Survey Transportation Examples Hospitality 52

Wootric CX Blog

MARCH 30, 2020

That’s where an employee pulse survey can be helpful. What is an employee pulse survey? Pulse surveys, or microsurveys, capture a single rating and then ask for open-ended comments, suggestions, and stories. Pulse surveys are popular for their high response rates and the rich qualitative comments the employees offer.

Employee Experience 52

Employee Experience How To Survey Analytics 52

SurveyGizmo

DECEMBER 18, 2019

A Guest Blog by Ashley Halsey. You can, for example, ask for feedback via product reviews, satisfaction surveys, live chats, social media, NPS (Net Promoter Scores) and Open Feedback forms. Don’t be tempted to let saying thank you slide – you need to reward your customer for being so positive about your product or services!

Feedback 82

Feedback Net Promoter Score Social Media Customers 82

Thematic

MARCH 29, 2020

For example, you sent a survey or you ask for feedback during an interview. Solicited feedback can be quantitative (ratings, scores) if you are asking rating questions in surveys, or qualitative (text) if you are asking open-ended questions or running customer interviews. Customer surveys. Solicited product feedback.

Feedback 111

Feedback How To Analysis e-support 111

Wootric CX Blog

MARCH 15, 2020

Financial markets are sliding, a pandemic is spreading around the world, schools are closing, businesses are moving to remote work if they can, and every company is scrambling to respond to quickly changing circumstances. Step up your customer success initiatives. Also, remember to analyze the qualitative feedback from these surveys.

Company 125

Company e-support How To Chief Customer Officer 125

Customers That Stick

OCTOBER 16, 2014

She loves to blog about #custserv #cctr and #cx. Her smile lit up the room, and she truly enjoyed working with people. In the gotten worse category, utilities and cable companies seem to continue the downhill slide. Blog faces-customer-experience faces of customer experience' False Dichotomy. Paper < Plastic.

Customer Experience 124

Customer Experience Social Media Contact Center Sports 124

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. Most common use cases to look for include: Following up on NPS or other survey responses. usage went up as a result of the outreach).

Customer Success 85

Customer Success Tips CRM e-support 85

Gainsight

MARCH 19, 2020

We presented via audio and slides on a web meeting. Why do I need to read a blog post about this? Remind the client to show up. Childlike Joy is a Gainsight Value and shows up a lot on the internet. Anything to get them talking and opening up. I’ll share a personal anecdote on that account. Samantha Baker.

Customer Success 85

Customer Success Tips Video Roadmap 85

Circular Edge

DECEMBER 8, 2021

Capabilities Whitepaper , 5 Minute RPA Survey, E1 Mobile Matrix , For the Love of (Robotic) Process Automation Digital Guide & so much more. Additionally, full presentation slide decks from CE sessions are available to JDE customers upon request. 5 Minute RPA Survey. I am happy to help! Capabilities Whitepaper [link].

Resources 52

Resources Self Service Consulting Innovation 52

Michel Falcon Experience

OCTOBER 23, 2014

In this module, I will give you unbranded training programs, workbooks and PowerPoint slide decks that you can use the very next day. Voice of the Customer (customer surveys): I believe that most companies are using customer surveys inaccurately (even the best companies). Sign up here [link]. What’s the ROI?

Course 154

Course Training Competitive Advantage Customer Retention 154

CX Workout - Ideas Blog

MAY 10, 2016

This blog will share a few notes from two of the presentations. She also shared 6 trends they see: The use of non-survey data continues to grow. The struggle is real over how to make decision with less and less data, especially when many rely heavily on quantitative surveys. Carine brought up a challenge too.

Conference 40

Conference Omni-Channel Effort Score Customer Journeys 40

Dapresy

APRIL 8, 2020

With the aim of gearing you up with knowledge, we’ve prepared a series of webinar sessions deep-diving into different skills and Dapresy features. We’ll review all the options for adding significance testing and give you some tips and tricks you can use when setting up.?. No better time to learn than the present. Register here.

Comparison 87

Comparison Analysis Report Data 87

Circular Edge

OCTOBER 30, 2020

Sign up here to receive the updated whitepaper once available). Sharing new CE digital resources including the recently launched 2020 RPA Survey, For the Love of (Robotic) Process Automation Guide , Latest 9.2 Additionally, full presentation slide decks from CE sessions are available to JDE customers upon request.

Resources 52

Resources Self Service Case Study Innovation 52

Qualtrics

NOVEMBER 18, 2019

Currently Co-Editor of the GreenBook blog, his career started in academia, before becoming the Chief Research Officer at TNS North America. And various methodologies were used, certainly survey research was a core part of that. They’ve built up a consulting function. For more than 40 years, Larry Friedman Ph.D

Marketing 36

Marketing Consulting Trends eBook 36

BirdEye

OCTOBER 16, 2023

In this blog post, we cover the session – “Growing your agency with Birdeye,” where Jaison Blais – Head of Birdeye Sales, spoke to JD Dammier, Owner of Bizinga and a long-standing customer of Birdeye. So on the slide we have some information here. So, let’s pick up the phone and call them.

Omni-Channel 64

Omni-Channel Multi-Channel Social Media Communication 64

Circular Edge

APRIL 23, 2021

Bring your questions & sign up for this complimentary workshop here: [link]. Sharing new CE digital resources including the 2021 RPA Survey, new E1 Mobile Matrix , Groovy Scripting Cheatsheet 2.0 , For the Love of (Robotic) Process Automation Digital Guide , Latest 9.2 RPA Survey [link].

Resources 52

Resources Self Service Case Study Innovation 52

ChurnZero

FEBRUARY 4, 2022

And while these stories contain new and valuable points of view, investors end up missing the message because it hasn’t been adapted for them. This data often includes customer lists and contract details such as the number of deals and their duration, which can be surprisingly hard to dig up, especially for legacy customers.

Metrics 98

Metrics Customer Success Engagement Effort Score 98

Wootric CX Blog

APRIL 22, 2019

What’s up with that? It is exciting to learn your brand’s NPS and read through the unvarnished customer feedback that accompanies each survey respondent’s score. ” You present the monthly or quarterly NPS slide and everyone nods…and you move on. Salesforce surveyed 6,700 customers and statistics are eye-opening.

NPS 40

NPS Net Promoter Score Effort Score Touchpoint 40

SurveySparrow

JANUARY 28, 2020

SurveySparrow, the maker of widely celebrated online survey software , was recently fortunate enough to chat with Jim Tincher, one of the most respected voices in the Customer Experience (CX) industry as well as founder and Mapper-in-Chief at Heart of the Customer. Surveys and metrics aren’t enough. I was horrified! Great title!

Customer Journeys 52

Customer Journeys Net Promoter Score Effort Score Customers 52

CSM Practice

JUNE 19, 2019

Train the trainer programs are a great way to empowering your champion by equipping them with materials (like online videos, slides, step by step articles, etc) to custom tailor the end user training program, support new users in learning the solution as well as teach existing users how to use new features. Other Resources.

Training 67

Training Customer Success Video Customers 67

SurveySparrow

DECEMBER 18, 2018

Most of us wake up to do a job and we may or may not be too enthused by it, but if your company has a mission statement that transcends the mundaneness of a 9-5 job, it is no more just a job for you. This survey asks for its employee’s views on their well-being, compensation, company culture, diversity, career balance and more.

Culture 71

Culture Innovation Policies Feedback 71

Grade.us

DECEMBER 16, 2019

Best Local SEO Blogs of 2019. When looking for the best local SEO blogs I was looking for blogs that were pure local SEO, or at least extremely heavily local. ” Also worth noting: I favor blogs that update regularly. ” Also worth noting: I favor blogs that update regularly. Local Visibility System.

Resources 28

Resources Entertainment Tools Tips 28

LiveChat

SEPTEMBER 23, 2016

Set aside a small percentage of your marketing budget for research so you can send out surveys, talk to your customers and most importantly, understand behavioral patterns and change in different demographics. Marketers end up blowing their budget on direct communication such as advertising, tradeshows, etc. Marketing budget imbalance.

Strategy 28

Strategy Marketing Multi-Channel Case Study 28

CSM Practice

JUNE 19, 2019

Train the trainer programs are a great way to empowering your champion by equipping them with materials (like online videos, slides, step by step articles, etc) to custom tailor the end user training program, support new users in learning the solution as well as teach existing users how to use new features. Other Resources.

Training 40

Training Customer Success Video Customers 40

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. In higher education, this means that schools can more easily scale up when support volumes peak during busy seasons such registration periods – all without having to hire and train temporary staff.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

LiveChat

MAY 13, 2016

It includes a word editing app called Google Docs , a spreadsheet app called Google Sheets and a presentation app called Google Slides. Apart from these three main apps, you also get surveying tool called Google Forms , which can be pretty useful when it comes to gathering customer feedback. Based in the cloud. Tools: Flickr.

Tools 28

Tools Self Service Social Media Knowledge Base 28

CX Workout - Ideas Blog

OCTOBER 3, 2018

I’ll bring up your questions during the presentation and we’ll also have some time for your questions at the end. Please be sure to visit our websites to sign up for our newsletters, and to learn more about our upcoming webinars. Now, without further ado, I would like to introduce our presenter today, Mike Wittenstein.

Data 40

Data Customer Journeys Consulting Course 40