Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B Net Promoter Score Self Service Social Media 82

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Knowledge Base 95

Knowledge Base Customer Journeys Communication Customers 95

SurveySparrow

AUGUST 28, 2023

Have you ever found yourself immersed in the world of SaaS, wondering what makes certain companies stand head and shoulders above the rest? That’s right—this statistic alone underscores the game-changing nature of exceptional customer experience in the realm of SaaS. What is SaaS Customer Experience? Let’s start, shall we?

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Friendly and knowledgeable customer service: customers expect support that is both caring and competent. Nearly 80% of U.S.

Brands 103

Brands Customer Experience Self Service e-support 103

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog. PieSync is a SaaS business that offers solutions to synchronize cloud applications.

Customer Success 98

Customer Success B2B Metrics Strategy 98

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Knowledge Base 77

Knowledge Base Customer Journeys Communication Customers 77

CSM Magazine

NOVEMBER 21, 2022

One of the most important things for the success of a B2B SaaS company is customer retention. A SaaS customer onboarding checklist is a great place to start but it is rarely enough. Establishing precise deadlines and goals should never be dismissed and the program needs to be customized based on the uniqueness of the firm.

Company 52

Company Social Media Measurement B2B 52

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Friendly and knowledgeable customer service: customers expect support that is both caring and competent. Nearly 80% of U.S.

Brands 86

Brands Customer Experience Self Service e-support 86

ChurnZero

AUGUST 11, 2020

This is a guest blog post by Anita Toth, Chief Churn Crusher. . Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? This article shares three successful approaches B2B SaaS companies took to retain customers in the first wave. This is shocking.

Customer Retention 97

Customer Retention Strategy Knowledge Base Chief Customer Officer 97

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Friendly and knowledgeable customer service: customers expect support that is both caring and competent. Nearly 80% of U.S.

Brands 83

Brands Customer Experience Self Service e-support 83

ChurnZero

NOVEMBER 18, 2021

While I’m sure there’s some analogy to be had here about planting the seeds of knowledge and so forth, I’ll spare you this time. But in the SaaS world – where users rely on technology to make their life easier – if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them.

Self Service 98

Self Service Software Knowledge Base Resources 98

Totango

JUNE 26, 2020

The COVID-19 pandemic has had an economic impact that threatens to cause a lasting downturn in SaaS business. This reduction in cash flow is likely to increase rates of SaaS customer churn. High churn can be dangerous for SaaS enterprises as more than 90 percent of customer value is derived from recurring revenue.

Customer Retention 91

Customer Retention Telecommunications Communication Customer Success 91

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints. But fear not, for there is hope! Keep it short, simple, and easy.

Strategy 52

Strategy Management User Experience Measurement 52

ChurnZero

FEBRUARY 21, 2022

They’re also full of insights and knowledge that can help take your business and your products to the next level. Since ideally your customer advisory board represents your wider customer base, you can be confident that the decisions you make based on feedback from this group will resonate with your larger population of end users. .

Feedback 98

Feedback Loyalty Roadmap Customers 98

Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. inSided is the only Customer Success Community platform for SaaS and subscription-based companies. About inSided.

Customer Success 52

Customer Success Self Service Knowledge Base Consulting 52

Totango

AUGUST 5, 2022

In general, for B2B clients in the SaaS industry, a client onboarding questionnaire may probe into areas such as: Preferred contact personnel and information. Using a client onboarding questionnaire offers numerous advantages, particularly for companies in the B2B SaaS industry. This ensures that all essential bases are covered.

How To 83

How To Customer Journeys B2B Sales 83

SurveySparrow

APRIL 21, 2024

” Source: Zapier G2 reviews Free Trial : Available Free Version : Available Pricing : Zapier follows a task-based pricing. Bubble app builder can help you with everything from prototyping to building complex SaaS platforms. The crazy part is that anyone can use it – irrespective of their technical knowledge.

Tools 52

Tools Ecommerce Survey Analysis 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. So, we scoured product review platforms like G2, and Capterra, to give you the pros, cons, and best features of each of the 7 InMoment alternatives, based on customer reviews.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. In the ‘customer success metrics’ blogs that will follow, I will dive deeper into each category with examples and formulas. When most executives think about customer success metrics, they typically refer to the core SaaS financial metrics.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

ClientSuccess

SEPTEMBER 30, 2020

For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? Make sure your CAB represents your customer base well.

How To 75

How To Net Promoter Score Groups eBook 75

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Qualtrics Contact them for details 4.4 (5)

Feedback 52

Feedback Tools Management Knowledge Base 52

Totango

JUNE 3, 2022

You can also find answers to commonly asked questions in our knowledge base: [Link]. Renewal reminder emails are vital for SaaS subscription services. The post Six Customer Success Email Templates to Save Your CS Team Time appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Success 108

Customer Success Feedback Meeting Knowledge Base 108

Comm100

APRIL 27, 2020

By automatically routing customers to the right department or agent based on where they are in their journey, what webpage they are browsing, or what department they need to contact, you can convert more leads into customers and offer better support. This blog post is a snippet from our eBook, Mastering Omnichannel CX.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. In this blog post, we will outline the top 10 best customer success certificates and training in 2021. A study shows that customer-centric businesses are 60% more profitable than their counterparts. Link: [link]. Link: [link].

Customer Success 52

Customer Success Customer Centricity Course Customer Experience Professionals 52

SurveySparrow

APRIL 28, 2023

I sincerely doubt I’m qualified to write a blog about product qualified leads. This can be based on factors like usage frequency, feature utilization, or recency of use – factors that indicate the level of interest in your product. Assign a PQL score to each user based on your analysis.

Case Study 52

Case Study How To Effort Score Metrics 52

ChurnZero

NOVEMBER 18, 2021

While I’m sure there’s some analogy to be had here about planting the seeds of knowledge and so forth, I’ll spare you this time. But in the SaaS world—where users rely on technology to make their life easier—if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them.

Self Service 52

Self Service How To Software Knowledge Base 52

CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Lincoln Murphy. Alex Farmer. Dave Jackson. Jeff Breunsbach.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

Totango

AUGUST 9, 2022

B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. B2B customers may be segmented based on categories, including: Demographics: such as location, language, and job title. Product usage: which segments customers based on how they are engaging with your product.

B2B 99

B2B Customer Journeys Social Media Net Promoter Score 99

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

Company 71

Company Strategy Tips Customer Success 71

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Whenever a new SaaS product is introduced to a company, there are often lots of difficulties, obstacles, and learning that’s needed to get them acclimated to the product, how to use the product, to understand it’s functionality, and it’s capability.

Handbook 52

Handbook Software System Customer relationships 52

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. In the previous blog , we covered the first topic of discussion: Moving from reactive support to proactive success. Apoorva Jaswal , Technical Account Manager, Branch.

B2B 66

B2B Customer Success Customers Metrics 66

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 91

B2B Customer Success Customer Service B2C 91

ChurnZero

FEBRUARY 21, 2022

They’re also full of insights and knowledge that can help take your business and your products to the next level. Since ideally your customer advisory board represents your wider customer base, you can be confident that the decisions you make based on feedback from this group will resonate with your larger population of end users.

Feedback 52

Feedback Loyalty Roadmap Advertising 52