ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. The good news is that social media is also an excellent marketing tool for promoting products or services , attracting new customers, and driving engagement. The ideal blogging platform will fit with your skill level, type of blog, and budget.

Social Media 132

Social Media Chatbots ROI Brands 132

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 130

Contact Center Self Service Analytics Banking 130

Comm100

FEBRUARY 10, 2022

For example, after a customer buys a product, one of Glossier’s representatives reaches out to them via automated email responder. This is a great way to uncover product issues before your customers get seriously frustrated. Capture insights about your customers’ demographics, product knowledge, preferences, and buying capacity.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

datastax

DECEMBER 7, 2018

For Docker images, DataStax we has spent years sharpening Lincoln’s the axe, and today we have officially launched production-ready Docker images for DataStax Enterprise (DSE), Studio , and OpsCenter. Since the non-production release, we have been collecting feedback, which we have used in the enhancements made in our production images.

Course 69

Course Training Customer Expectations Feedback 69

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

How To 130

How To Chatbots Omni-Channel Social Media 130

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 82

Customer Service eBook Leadership Resources 82

Kayako

MAY 12, 2016

But it can be difficult to know where to look for things you need to grow, develop and learn. Support Driven is the brainchild of Scott Tran, who found that the relationship between the external-facing customer support and internal development hasn’t been explored enough at all. Customer support blogs, and publications.

Conference 120

Conference Tips Call Center Video 120

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Positive customer experience with employees at your company has a far greater impact on loyalty than does satisfaction with a product or service.

Customer Experience 529

Customer Experience Loyalty Course Advertising 529

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog. Intercom Blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

One Millimeter Mindset

OCTOBER 1, 2020

Here are five of my most popular blog posts from third quarter 2020. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Because you are far more flexible and nimble professionally than you were back in March.

Leadership 78

Leadership Innovation Communication Tools 78

Wootric CX Blog

OCTOBER 21, 2020

Maybe it’s due to collective denial of the fact that some users will struggle with a product no matter how amazing it is? Whatever the case, Customer Support interactions are inevitable, and Product teams can learn a great deal from Support departments when it comes to driving product-led growth. . I’ll cover both below.

Data 52

Data Analysis Analytics Metrics 52

ShepHyken

OCTOBER 4, 2019

In 2020 , customer experience will overtake price and product quality as the key brand differentiator. In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand. Develops A Delightful Customer Experience.

Brands 119

Brands Engagement How To ROI 119

Magellan Solutions

DECEMBER 31, 2017

Before we delve into the importance of concept design to the product design and development process of businesses, it is imperative that we define it first. You may think of it like this: if your product idea is your Eureka or light bulb moment, your concept design is the process of exploring that light bulb further.

User Experience 56

User Experience Innovation Software Resources 56

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . Well, click here to hop on the blog and keep reading!

Contact Center 52

Contact Center Call Center Trends Healthcare 52

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Resources 80

Resources Management Conference Groups 80

Comm100

JUNE 25, 2020

Nahla Davies is a software developer and tech writer. Promoting a brand is more than just talking about what products or services you have to offer. People aren’t going to remember what product you tried to sell them in an email blast. Offering products at insanely low rates may end up doing more harm than good.

Customer Service 130

Customer Service Social Media Policies Consumers 130

Call Experts

DECEMBER 28, 2018

Turnover causes a considerable loss of productivity and recruitment related investments. Soft skill training contributes to the overall development of your organization. Boost employee engagement while making your team more involved, productive and motivated. More Blogs Menu. Team Member Skills Highlight: Scott Witte.

Training 56

Training Call Center Conference Contact Center 56

ShepHyken

APRIL 5, 2019

With the power of the cloud contact center behind them, modern chatbots are capable of combing through product listings, making intelligent suggestions, and learning customer requirements. This means that they can recommend products that are useful to your target audience.

Chatbots 114

Chatbots Customer Experience Contact Center Ecommerce 114

ShepHyken

SEPTEMBER 20, 2019

By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. As a result of this process, many companies have decided to provide development team members with licenses to support software.

B2B 106

B2B CRM Software B2C 106

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

Company 94

Company CRM e-support Resources 94

ShepHyken

APRIL 6, 2018

Continuous testing is a term that is commonly associated with software development. The objective of this process is to reduce the time it takes for developers to gather user feedback data and use it to tweak the product. In some ways then, continuous testing can also be looked at as a marketing strategy.

Omni-Channel 117

Omni-Channel Net Promoter Score Customer Experience NPS 117

ShepHyken

NOVEMBER 16, 2018

Before, as an organization, you set the times that you were open for business, and customers needed to endure it or remain without that specific product. Technology has completely changed that, with the introduction of online business and smartphones, customers can get to products whenever they want. New correspondence channels.

Consumers 95

Consumers Technology Chief Customer Officer Social Media 95

One Millimeter Mindset

FEBRUARY 25, 2021

Keep these professional goals, and these three blog posts, in mind. These three One Millimeter Mindset® February professional goals blog posts feature three areas to focus on to run your professional marathon. The post 3 One Millimeter Mindset Professional Goals Blog Posts appeared first on Babette Ten Haken.

Innovation 77

Innovation Leadership Consulting Groups 77

Steve DiGioia

MAY 23, 2022

But what if you work at a location that is having difficulty maintaining the corporate standards because your venue doesn’t conform to the design that the standards were developed for? If your business caters to tourists, feature foods or products from your fellow local businesses. Give them a try!

Sports 361

Sports Fashion Hospitality Hotels 361

Comm100

JANUARY 2, 2024

This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. To address this challenge, Comm100 has developed a Gen AI bot that never hallucinates – Generative Answers Chatbot. This is the promise of Generative AI customer service.

Customer Service 180

Customer Service Chatbots Interaction Customers 180

TechSee

JULY 28, 2023

This blog explores the right-to-repair policy developments, their implications for consumers, and how AI-powered solutions, like TechSee, can support companies facing right-to-repair concerns. Manufacturers must also design products that are easy to repair, ensuring spare parts availability for a reasonable period.

Self Service 206

Self Service Consumers Company Policies 206

ShepHyken

JULY 26, 2019

This week we feature an article by Charles Richard who shares an article about how important it is for software development companies to have a successful customer experience strategy. It is assumed that within a few years down the line, customer experience will overtake price and product as the key brand differentiator.

Software 113

Software Strategy Company Customer Experience 113

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

ShepHyken

MARCH 22, 2019

Every aspect of a customer’s interaction with a company, product, or service affects the user’s perception and loyalty; by harnessing new technologies, cutting-edge companies are changing – and improving – the way they approach customer and user experience.

Customer Experience 106

Customer Experience User Experience Customers Technology 106

ShepHyken

FEBRUARY 8, 2019

Your customers will sing praises if you provide a great product or service, but can also be vocal when they feel like their needs are being met. This will lead to a better company image and potentially increase productivity and performance. When developing a survey strategy, aim to launch a regularly scheduled employee survey.

Omni-Channel 94

Omni-Channel Feedback Customer Experience Data 94

ShepHyken

MAY 10, 2019

Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. The post Guest Blog: What is Outsourced Customer Support and Why Do You Need it appeared first on Shep Hyken. Allows you to focus on core competencies.

Resources 108

Resources Customers Groups Customer Service 108

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. First, read and re-read this blog post. And how can I catalyze you to become more productive, profitable and purposeful throughout 2019? Subscribe to my blog. Catalyze your mindset and skill sets!

Customer Experience 59

Customer Experience Culture Customers Strategy 59

CSM Magazine

DECEMBER 10, 2019

By using social networks and blogging, you can increase your customer base and make new business connections. However, not every product or service can be sold through a social network or blogging due to the specifics of the product or the geolocation of the business. You can make your blog and add posts on Medium too!

Social Media 52

Social Media Customer Base Infographics Advertising 52

Uniphore

DECEMBER 14, 2021

Through Cisco’s SolutionsPlus Program, Cisco’s customers and channel partners can purchase Uniphore’s conversational automation products to enable more efficient, frictionless and secure conversations between customer service agents and customers. Follow our blog and connect with us on LinkedIn , Twitter , Facebook , and Instagram.

Customer Experience 264

Customer Experience Contact Center First Call Resolution Analysis 264

ShepHyken

AUGUST 23, 2019

Customers used to go to a physical store to see products, check prices and make purchases. This means that customers can check your product’s features on social media, request prices via email, and purchase through your sales chat. Having this information at hand will help you develop very efficient Marketing and Sales initiatives.

Omni-Channel 108

Omni-Channel Customer Service Self Service Social Media 108