BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. A remarkable 49% increase in customer feedback from review sites, all within just six months. The result? This story isn’t just about a bunch of restaurants, though.

Industry 57

Industry Management Healthcare Hospitality 57

ShepHyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. First, the author cites plenty of stats and findings to support the importance of customer service and CX. they’re everywhere. they’re everywhere.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

BirdEye

JULY 25, 2023

Gaining trust and building a strong online reputation is one of the biggest challenges for businesses. In this blog post, we’ve compiled a comprehensive list of social proof examples to help you use this marketing phenomenon to your advantage. Two identical products but with vastly different social proof in terms of reviews.

Examples 52

Examples Social Media Effort Score Case Study 52

GetFeedback

MAY 2, 2019

This might include talking to members of the company directly or even simply navigating online content. Yet, there might still be a lot to learn from these stats. Some companies prompt customers to leave reviews or take a survey. What is the challenge of creating a customer experience strategy?

Customer Service 170

Customer Service Customer Experience Social Media e-support 170

BirdEye

JUNE 12, 2023

Whether or not all those online searches direct customers to your business depends on your visibility on Google. Research suggests that 81% of consumers take the time to do an online search before physically entering a store. Make sure to connect your social media profiles, collect reviews, and update operational hours to start with.

Analysis 52

Analysis Social Media Tips Tools 52

ReviewTrackers

JUNE 19, 2018

Visit the blog for the latest marketing insights and SEO pointers from top experts. Reviews are a massive part of the online world now, and an absolute essential for online retailers. Reviews Mean Rankings. Reviews are one of the most important factors in local SEO and make a big difference to your rankings.

How To 69

How To Social Media ROI Retail 69

GetFeedback

NOVEMBER 20, 2018

According to BrightLocal , a single negative review can drive away approximately 22% of customers. For example, if a customer purchases something from an online retailer, the quality of that experience could be impacted by anything from: The website’s loading time. Closed-ended questions limit answers: thus tighter stats.

Customer Satisfaction 257

Customer Satisfaction Survey Net Promoter Score Social Media 257

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. Build a strong online reputation by sharing customer reviews, testimonials, and product information that makes the brand seem approachable to the customers. What channel do they spend the most time online?

Social Media 104

Social Media Guidelines Video Analytics 104

NetBase

JUNE 29, 2020

Microsoft is shutting down its popular streaming service, Mixer, and releasing its star streamers as free agents out into the online world. These streamers’ massive influence has led them to reject lucrative deals and speaks to how massively popular online gaming has become. Talk surrounding online gaming is loud.

Advertising 52

Advertising Entertainment Sports Analysis 52

ProProfs Chat

JANUARY 24, 2020

Would you say: Product/service reviews? So, their reviews are not just empty promotional blogs. Online Chats. Stats driving Sales. As far as the stats are concerned, IDC research showed that only 10% of B2B companies had customer advocacy programs in place in 2016. Research? . Competitor Prices?

Marketing 103

Marketing Social Media Policies ROI 103

ProProfs Chat

JUNE 14, 2019

Customer Service Stats for Social Media. With this blog, we aim to help you do just that. With this blog, we aim to help you do just that. Let’s take a look at the stats below. Out of all customer service engagements around the world in 2017, 52% began online. Rise of the Automation Industry & Self-Service.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

ReviewTrackers

NOVEMBER 27, 2018

Founded in 2004, San Francisco-based Yelp has collected approximately 171 million crowd-sourced reviews of businesses in a wide range of categories, from restaurants and hotels to dentists, boutiques, and mechanics. With claimed business pages, they can: Respond to reviews with a direct message or public comment. Be proactive!

How To 92

How To Social Media Hotels e-support 92

SurveySensum

JULY 7, 2023

Excited, she reviewed the details and added the item to her cart. If yes, then this blog is for you. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback. She found two options she liked but couldn’t decide on, so she saved them to her wishlist.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

BirdEye

JUNE 21, 2023

Stats suggest that 61% of loyal customers will refer one person while 34% refer between two to 10 people. With segmented lists, you can then execute various outreach strategies to reach them where they are most likely to spend their time online. It helps turn reviews into referrals driving high-quality leads to your business.

Examples 93

Examples Social Media Travel Software 93

SurveySensum

JULY 7, 2023

Excited, she reviewed the details and added the item to her cart. If yes, then this blog is for you. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback. She found two options she liked but couldn’t decide on, so she saved them to her wishlist.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

ChurnZero

JULY 9, 2020

You can also compile a series of product trainings into an online learning program. Bolster Benefits With Blogs, Resources, and Newsletters. You can include relevant blog content as well as more customer-specific content, such as product updates and tip and tricks. Raise Advocacy with Referrals, References, and Reviews.

Strategy 64

Strategy Marketing Case Study Effort Score 64

ReviewTrackers

OCTOBER 6, 2017

Online reviews play a major role in shaping the purchase decisions of today’s consumers. Regardless of whether they’re choosing a new restaurant, a hotel, a car dealership, an insurance provider, or even a company to work for , people rely more than ever on the opinions of others — such as those voiced in online reviews.

How To 83

How To Social Media e-support Feedback 83

ProProfs Chat

JANUARY 30, 2020

It takes less than a minute for an angry customer to post their bitter experiences online. And we all know, what goes online, reaches everyone and hampers the brand image as well. Another challenge that this customer engagement stat discusses is the staff that fails to engage visitors actively on the website. Customer loyalty.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

ThriveableBiz

AUGUST 27, 2021

From my experience of mentoring and reviewing thousands of ideas and business plans over the years, very few start their journey on the right foot. I’ve lost count of the number of blogs I’ve read on this subject, and they all share what they believe to be the steps needed to get you off the ground. It doesn’t exist.

Fashion 94

Fashion Sports Social Media Government 94

Eptica

JUNE 24, 2020

How do you currently deliver online customer answers? Start by looking at usage stats – it may be that customers simply aren't aware that you offer self-service because it isn’t clearly signposted on your site or on other channels. Start with these four questions: 1. But how can you be certain?

Self Service 79

Self Service Customer Service Knowledge Base Retail 79

Grade.us

NOVEMBER 9, 2018

A display ad on your favorite blog has something in common with a full page magazine spread, and the ads showing up on YouTube don't look too different from the same TV ads your grandpa muted all his life. 2018's Best Digital Advertising Blogs. Follow these blogs to get a steady stream of fresh ideas for your ad campaigns.

Advertising 26

Advertising Resources Tools Social Media 26

BirdEye

DECEMBER 12, 2022

Share customer reviews and testimonials 7. This can include articles, infographics, reports, guides, blog posts, or videos. You can do this by accompanying the industry news with your original content like a blog or podcast that could provide more insight into the topic. Share customer reviews and testimonials.

Social Media 98

Social Media Strategy Marketing Case Study 98

Thematic

SEPTEMBER 24, 2018

And dating online isn’t always a dance on roses. We analyzed over 13,000 online dating app reviews. Judging by the ratings for the online reviews in 2018, we’ve ranked the apps from 1-5 (1 being the lowest, and 5 being the highest), and this is how they fared: Happn (3.8). Which dating app ranks the best?

Effort Score 54

Effort Score Entertainment Fashion Comparison 54

SurveySparrow

MARCH 29, 2023

It is impossible to think of a time when we couldn’t order something online. So n ewsletters, ads, banners, blogs, etc., are touch points at this stage. Content for the awareness stage: Blog posts and articles work extremely well in the awareness stage. Share customer reviews and testimonials to build trust.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

SurveySensum

JANUARY 23, 2024

Did you know that the average attention span of an online user is now shorter than that of a goldfish, lasting just about 8 seconds? The stats highlight the fact that the optimal length of a survey is a critical consideration given the prevalent issue of “ time poverty ” among consumers. Yes, that’s absolutely true!

Survey 52

Survey Metrics Feedback Engagement 52

Answer Dash

JULY 30, 2019

They are more likely to share their feelings on different channels such as social media or blog articles, have higher expectations and are keener than ever on the customers’ lifecycle. In the SaaS industry, there are now lots of websites that gather customers’ review regarding their experience with multiple products.

Infographics 70

Infographics Sales Customer Service Self Service 70

Grade.us

OCTOBER 18, 2018

Maybe your competitors are paying people to write negative reviews on their profiles. Provide access to a network of influencers and essentials and you can generate a significant amount of positive reviews and press on your behalf. The areas of their business that trigger more negative reviews. What does this look like?

Management 42

Management Consumers Data Resources 42

Beyond Philosophy

SEPTEMBER 15, 2015

Harvard Business Review called it “ The One Number You Need to Grow ” way back in 2003. In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. And who hasn’t abandoned a purchase (online, via mail, in a store) because the next steps were just “too much?”

Net Promoter Score 60

Net Promoter Score NPS Banking Telecommunications 60

ReviewTrackers

NOVEMBER 27, 2018

Founded in 2004, San Francisco-based Yelp has collected approximately 171 million crowd-sourced reviews of businesses in a wide range of categories, from restaurants and hotels to dentists, boutiques, and mechanics. With claimed business pages, they can: Respond to reviews with a direct message or public comment. Be proactive!

How To 50

How To Social Media Hotels e-support 50

NetBase

JULY 11, 2019

With 605 million posts of earned mentions from blogs, forums, microblogs, news, review sites, Twitter, Tumblr, and many others, and spanning more than 200 countries, there’s something for everyone. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective.

Brands 62

Brands Report Telecommunications Automotive 62

delighted

MARCH 9, 2021

Some sample survey segments can include: Long-time customers Just made 2nd purchase Recently wrote you a review. Monitor and respond to customers on social media and review sites. The same idea applies to review sites. Overwhelmingly, customers today want to be able to help themselves online. Are they accurate?

Customer Service Strategies 59

Customer Service Strategies Customer Service Self Service Strategy 59

NetBase

AUGUST 30, 2019

We’ll show you how it looks and why it’s mission critical to your brand’s online success. Here’s how the data is classified and the what each captures, specifically: For owned content, NetBase captures owner-authored original tweets and posts on Twitter, Facebook, Instagram, YouTube, Tumblr, and domains, blogs, review sites and forums.

How To 69

How To Metrics Analysis Measurement 69

Beyond Philosophy

MARCH 31, 2020

E-commerce, online streaming, online food delivery – all were growing rapidly for a number of years before the coronavirus even existed. It’s the same principle that marketers use customer reviews, stats, celebrity endorsements and influencers to trigger. E-commerce habits.

Self Service 199

Self Service Airlines Hospitality Travel 199

Opinionator

JANUARY 7, 2019

Worse, is that they may well have complained online in Yelp or Tripadvisor. So the first you will hear of poor restaurant feedback is online, where it is already affecting the perception of prospective diners. Subsequently, review why you need to focus on customer retention. The stats and financials are inescapable.

Feedback 40

Feedback Customer Retention Poor Customer Service Financial 40

ProProfs Chat

APRIL 25, 2019

You need to take a decision supported by stats and figures. Google’s Pagespeed Insights is an online tool developed by Slant community. Heap’s customer Satisfaction Algorithm is a perfect choice to gather reviews, comments, social media interactions and generate a combined report for better decision making.

Ecommerce 75

Ecommerce ROI Tools Analytics 75

NetBase

DECEMBER 18, 2019

88% of consumers trust online reviews as much as personal recommendations and 92% of consumers trust peer recommendations over advertising. We all have some general awareness of these stats. Let’s take a brief look at each, in turn. Customer Experience Understanding. But where does it leave brands? It’s a lot.

Marketing 52

Marketing Analytics Analysis Consumers 52

SurveySparrow

APRIL 4, 2023

In this blog, we will: Discover why student survey questions – & student feedback in general – are helpful Explore six types of student satisfaction survey questions that you need to ask Understand the twelve factors that influence student satisfaction How Do Student Satisfaction Survey Questions Help?

Survey 52

Survey Course Effort Score Study 52