BirdEye

MARCH 5, 2024

The way we search for information is undergoing a monumental shift, and for multi-location businesses, this shift presents both challenges and exciting opportunities. Knows what you’re looking for: It takes into account your location, interests, and even past searches to find the information that’s perfect for you.

Social Media 59

Social Media Interaction Government Trends 59

BirdEye

SEPTEMBER 11, 2023

Onboarding a customer isn’t a lottery won; keeping them satisfied is. A satisfied customer writes you positive reviews, generates repeat purchases, and a scope of referral, which helps you build authority in front of other potential customers. Table of contents How is AI used in customer feedback analysis?

Feedback 108

Feedback Strategy Social Media Analysis 108

Feedbackly

MARCH 28, 2024

In the EU-funded EU Music 360 study, the effects of music on customer and employee experience in the retail sector in Finland are being investigated. At the heart of it all is the experience of both customers and staff with music in the retail environment. “We’re excited to be part of this research.

Feedback 105

Feedback Retail Study Employee Experience 105

BirdEye

SEPTEMBER 11, 2023

Satisfied customers build successful businesses. Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. Table of contents What is AI-driven customer experience?

Customer Experience 114

Customer Experience Self Service Social Media How To 114

BirdEye

MARCH 1, 2024

Are you a multi-location business struggling with time zone headaches and frustrated customers? Juggling customer calls across different locations and time zones can be a nightmare. Missed calls, confused customers, and a strained support team are just a few of the consequences. How does call forwarding work?

Customer Service 59

Customer Service Multi-Channel Call Recording System 59

ShepHyken

MARCH 29, 2019

Customer experience comes first. As PWC recent study reveals , the price is what makes consumers shop at a particular retailer; the desired item being in stock, trust to the brand and a good location come next. It is something the buyer looks back at to understand if the whole relationship, or customer experience, was worth it.

Retail 103

Retail Customer Experience How To Ecommerce 103

AWS Machine Learning

OCTOBER 5, 2023

In this post, we explain how to build and optimize a custom classification model using Amazon Comprehend. Solution overview This solution presents an approach to building an optimized custom classification model using Amazon Comprehend. For Training dataset , enter the location of the curated training dataset on Amazon S3.

Effort Score 94

Effort Score Analysis Guidelines Training 94

BirdEye

DECEMBER 28, 2023

Smartphone users who enter these invisible boundaries receive personalized stories (or ads) relevant to their location. Did you know the market size of this location-based modern marketing method is valued at approximately USD 2.37 This technology allows businesses to send relevant ads to nearby potential customers.

Marketing 59

Marketing Advertising Social Media Tips 59

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.

Technology 130

Technology Customer Experience Social Media Multi-Channel 130

BirdEye

JANUARY 12, 2024

Knowing your customers on a personal level isn’t just a perk of running a local business; it’s your superpower. In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy. Table of contents What is hyperlocal social media marketing?

Social Media 109

Social Media Marketing Advertising Trends 109

BirdEye

JANUARY 25, 2024

According to our data: Businesses received an average of 66 new Google reviews per location in 2023. With stats like these, it’s clear that showcasing your latest and greatest customer feedback should be a pillar of your social media strategy. Turning your customers’ kudos into buzz-worthy social content seems like a no-brainer.

Social Media 110

Social Media Brands How To Multi-Channel 110

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Comm100 has data centers located in the US, Canada, and Europe for auditing compliance with the highest range of certifications. Today’s students expect highly personalized experiences from the organizations they interact with.

Chatbots 196

Chatbots Self Service Video Wait Times 196

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Your presence on social media is a digital handshake with potential and current customers that shapes their perception and experience with your business. Let’s dive in.

Social Media 109

Social Media Multi-Channel Software Feedback 109

ShepHyken

DECEMBER 20, 2019

This week we feature an article by Sabio who explains why developing a customer experience strategy is essential for your business to improve its bottom line. Developing a customer experience (CX) strategy for your business has never been more important. 67% would pay more for a better customer experience.

Customer Experience 83

Customer Experience Roadmap Financial Contact Center 83

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. Call centers can easily scale up or down based on call volume. Remote work becomes feasible, allowing call centers to operate efficiently from various locations.

Contact Center 105

Contact Center Call Center Self Service System 105

BirdEye

FEBRUARY 12, 2024

Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. For businesses that operate across multiple locations, these risks are magnified. Table of contents What is multi-location social media?

Social Media 59

Social Media Multi-Channel Tips Brands 59

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Reviews Help Customers Find You.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. Customers expect more than occasional “happy holidays” or “company news” posts. Today’s customers need the brand to understand them.

Social Media 106

Social Media Management Tools Trends 106

Horizon CX

OCTOBER 2, 2023

The Frontline Experience Gap – Competence, Supervision, and Data by Scott Gilbey “I help identify customer and employee experience gaps that adversely impact the frontline. Experience improves and so does P&L. Customers wait. Then we create opportunities by fixing those gaps. It’s 8:13 p.m.

Net Promoter Score 130

Net Promoter Score Survey System Retail 130

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Used properly, I believe bots can be an customer service excellent tool. When a customer gets in touch, the bot replies instantly. Shep Hyken.

Company 91

Company Customer Experience Airlines Chatbots 91

BirdEye

SEPTEMBER 8, 2023

This blog post explores the real estate reputation management world and the best practices to follow. Customer relationships in the real estate industry come from trust, customer experience, and personalized service. Improve customer satisfaction rate by showing clients that they are listening.

Management 111

Management Social Media Multi-Channel Tools 111

AWS Machine Learning

APRIL 12, 2023

Creating a unified and secure search experience is a significant challenge for organizations because each repository contains a wide range of document formats and access control mechanisms. By adding user tokens for secure search, performing access-based filtered searches in Amazon Kendra is simplified and secured.

Case Study 87

Case Study Groups Study Policies 87

BirdEye

DECEMBER 26, 2023

Imagine a bustling office brimming with potential, yet held back by missed calls, network glitches, and the consequent loss of potential customers. Your business’s success critically depends on customer experience, and ensuring quality in customer interactions immensely boosts the experience. How does VoIP work?

Call Recording 111

Call Recording Video System Communication 111

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Customer engagement and loyalty Social media allows for direct customer communication.

Social Media 116

Social Media Management Guidelines Brands 116

BirdEye

MARCH 22, 2024

This blog post provides a comprehensive list of the best Google My Business examples for descriptions, photos, posts, and overall profiles across industries. Experience the difference with Sparkle Cleaners and enjoy a spotless, fresh home every time. This builds trust in the consumer base and helps them convert visitors into customers.

Examples 59

Examples Multi-Channel Sales Industry 59

BirdEye

DECEMBER 13, 2023

Eddy Cue, Senior Vice President of Services, Apple, said, “Apple Business Connect gives every business owner the tools they need to connect with customers more directly and control how billions of people see and engage with their products and services every day.” Features like Showcases and Actions allow you to drive customer engagement.

Connections 110

Connections Customers Management Engagement 110

Storyminers

MAY 21, 2020

It was based on an interview with founder, Jon Ferrara. Network with Highlighted Contacts: Nimble recommends people to contact based on the parameters you’ve set, such as title, location, company or interests. Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right!

Case Study 246

Case Study Social Media Study Meeting 246

BirdEye

MARCH 5, 2024

This social media statistic makes it very clear that a centralized approach to monitoring is important for brands spread across locations to drive impactful outcomes. To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience.

Social Media 59

Social Media Multi-Channel Trends Tips 59

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Publish a blog or newsletter 5. Ask for customer reviews 8. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Are you looking for ways to promote your business locally? Table of contents 1.

Social Media 98

Social Media How To Advertising Sports 98

ShepHyken

JUNE 16, 2017

This week we feature an article by Felix Winstone who says that while technology has impacted our approach to customer service, the oldest channel of communication, voice, is the most important. Approaches to customer service are continually shifting to keep up with how people adopt new technology. Shep Hyken.

Chatbots 84

Chatbots Self Service Customer Service Interaction 84

BirdEye

MARCH 8, 2024

This blog post delivers the essential tips and strategies your business requires to elevate your social media presence to new heights. The social media follower count across platforms is responsible for driving customer trust, boosting reputation, and fostering engagement in many instances.

Social Media 59

Social Media Tips Multi-Channel Groups 59

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management. Increase sales.

Strategy 110

Strategy Management Brands Video 110

BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. Then work to encourage customers to leave reviews.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Pro tip: Leverage Birdeye’s business Listing management platform to show up where your customers search 3. How can interior designing businesses implement this SEO strategy?

Marketing 111

Marketing Social Media Advertising Tips 111

AWS Machine Learning

JANUARY 5, 2024

Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows. Managing different dependencies based on the current version of each stack and maintaining those dependencies with the release of new updates of each stack complicates the solution.

Data 108

Data Management Effort Score Training 108

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Build customer loyalty in a particular location by running targeted campaigns. Table of contents What is car dealership advertising?

Advertising 64

Advertising Automotive Social Media Multi-Channel 64

TechSee

JUNE 10, 2021

Absolutely, your customers aren’t happy to wait for service. Of course, in-person contact puts employees and customers at risk. This blog challenges that status quo. However, these senior technicians are not skilled trainers, and junior technicians find them difficult to follow using only voice-based instructions.

Self Service 207

Self Service Innovation Analytics Transportation 207