Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies with live chat are able to offer a seamless customer experience on their website. In fact, 79% of consumers prefer live chat to other options. What is white label live chat?

Software 188

Software e-support Healthcare Sales 188

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. You may also be aware that while live chat and instant messenger applications (i.e.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Tangerine first introduced Comm100 Live Chat to customers to improve the accessibility and speed of their customer service. On some days this number rose as high as 91%.

Chatbots 202

Chatbots Self Service Examples Industry 202

Comm100

DECEMBER 7, 2022

With so many ways for chatbots to improve customer service, in this blog we’ll look at four of the most effective chatbot examples across multiple industries. After seeing success with Comm100 Live Chat , CBS looked to further improve the customer experience with automation. Improve support speed.

Chatbots 192

Chatbots Examples Self Service Customer Satisfaction 192

Comm100

FEBRUARY 10, 2022

Here are some other benefits of using chatbots and live chat for personalized customer service: AI-based chatbots can help save up to 30% for growing companies that would otherwise spend money hiring and training employees to personalize their support Chatbots help international customers outside of your time zone.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

InMoment XI

JANUARY 9, 2024

The chatbots automatically help users find responses to their questions and discover helpful content like help center articles, blogs, and resource pages. B2C customer support often focuses on scalable solutions, such as online chat, email support, or call centers, to address the needs of a larger customer base. Support and service.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. Free Live Chat Software for Unlimited Agents. They go to the home page and wander around.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Comm100

NOVEMBER 29, 2021

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision – 75% of people prefer live chat over any other channel and it leads to a 40% increase in conversion rate. Convinced now?

Average Handle Time 199

Average Handle Time Software Exceptional Customer Service Video 199

Comm100

FEBRUARY 21, 2023

This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service. A single chatbot can handle an unlimited number chats with no delay in response, providing the fast experience that customers expect. So why all this interest?

Customer Service 166

Customer Service Chatbots Wait Times Industry 166

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support.

Strategy 177

Strategy Omni-Channel e-support Financial 177

ShepHyken

SEPTEMBER 13, 2019

This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers. One of the most successful ways to enhance the customer experience is through live chat. However, there’s always room for improvement in how customers are engaged via chat. .

Customer Experience 109

Customer Experience Self Service Knowledge Base Communication 109

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

GetFeedback

NOVEMBER 30, 2018

Given these expectations, implementing a live chat feature should be a no-brainer for your business. In fact, when implemented correctly, live chat can significantly improve customer experience and a company’s bottom line. Here’s an inside look into our best practices for live chat customer service.

Customer Service 236

Customer Service Survey Customers Tips 236

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. As a result, live chat is expected to grow by as much as 87% in the next 12-18 months.

Customer Service 225

Customer Service Feedback Resources Survey 225

InMoment XI

MARCH 27, 2024

This is a valuable source of insight into how your company can deliver experiences that reflect the lives of their customers. Implement digital tools such as online appointment scheduling, text message reminders, and digital invoices to streamline the customer experience and keep them informed.

Automotive 260

Automotive Management Social Media Feedback 260

Comm100

DECEMBER 13, 2021

In our digital-first world, live chat serves as the perfect solution to achieve this. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat improves member experience .

Banking 130

Banking Financial e-support Wait Times 130

InMoment XI

APRIL 3, 2023

In the spirit of sharing insights for those who couldn’t attend or want to revisit my key points, I’m here on the InMoment blog to briefly recap my presentation! As companies move toward more automated, impersonal interactions, I’d argue that live customer interviews are more important than ever. Want to hear more from Josh?

Tips 260

Tips Touchpoint Customer Centricity NPS 260

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 132

Social Media Chatbots ROI Brands 132

Comm100

JUNE 27, 2023

In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students. Live chat is a perfect example of this remote, digital support in action. For many, their question or issue can be resolved within minutes on live chat.

How To 130

How To Wait Times Resources Chatbots 130

GetFeedback

FEBRUARY 14, 2019

It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. The real hard part is measuring your live chat’s success. At GetFeedback, we use four metrics to measure the performance of our live chat support.

Metrics 186

Metrics Measurement Effort Score Survey 186

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Consideration . Purchase .

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

GetFeedback

JANUARY 24, 2019

Live chat customer support. Have you implemented live chat support ? According to Harris Research , more than half of all customers prefer chatting via live chat than calling a customer support line. In order to offer live chat, you need a tool that supports your team.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

Trends 154

Trends Customer Service Chatbots Omni-Channel 154

GetFeedback

MARCH 25, 2019

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. . See the example below. .

Survey 186

Survey Effort Score Net Promoter Score How To 186

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. On the other hand, live chat represents human warmth, understanding, expertise, and the ability to connect. What is live chat?

Chatbots 143

Chatbots Customer Service e-support Customers 143

Comm100

JANUARY 17, 2024

Agent Assist Agent Assist supports live agents by monitoring conversations in real-time and suggesting appropriate responses that the agent can send to the customer. Step 2 – Implement automation solutions Automated ticketing If you offer ticketing support, then adding automation to the system is a perfect first step.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Pre-chat surveys.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

GetFeedback

MAY 5, 2019

We’re bringing you some of the most significant examples of after-sales activities that you can implement as well as some use cases that will help your business improve. . Use live chat for customer service as an after-sales support system . Real-time feedback collected with the use of live chat for customer service.

Sales 277

Sales Loyalty Programs Social Media Policies 277

Comm100

JANUARY 5, 2021

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness have soared in recent years, some worry about the security of live chat. How can my live chat software be breached – and what can be done to prevent it?

Chatbots 130

Chatbots Exercises Banking Airlines 130

Comm100

JANUARY 13, 2022

This blog will dig into all this and more, helping those organizations who have seen the benefits of excellent CX, and need guidance on how to get there. . Omnichannel support not only offers customers the choice to find the answer to their questions via live chat, chatbot, social media, email, SMS, and a knowledge base.

Omni-Channel 164

Omni-Channel Customer Experience Chatbots Knowledge Base 164

Comm100

SEPTEMBER 6, 2022

With Comm100, organizations can provide digital omnichannel customer excellence through live chat, AI-powered chatbots, ticketing, social media, SMS and knowledge base – all from one integrated platform. No matter the plan, Comm100 customers can reach out for support using: 24/7 live chat Phone support SMS WhatsApp Email.

Chatbots 130

Chatbots Company ROI Omni-Channel 130

Comm100

MARCH 2, 2022

While telephone and in-branch support will always have their place, credit unions must now also embrace digital channels like live chat and chatbots to cater to their current members’ rising digital expectations, as well meet their future members’ digital needs. Table of contents. Why is member engagement so important to credit unions?

Engagement 130

Engagement How To Chatbots Omni-Channel 130

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Gathering live chat survey data .

Survey 186

Survey Data Effort Score Feedback 186

Kayako

NOVEMBER 1, 2017

I tried to figure out why, but eventually I needed to chat with the service team of a certain notorious cable company. I thought live chat would be the easiest way to get information on the extra charges. What’s the live chat etiquette you show your customers? Why’s live chat service experience important?

Chatbots 213

Chatbots Social Media Competitive Advantage Consumers 213

ShepHyken

MAY 3, 2019

CX for Busy Lives. When considering why convenience has become a key differentiator, the answer is right in our faces: We all have busy lives; we’re all pulled in multiple directions all day long. The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken.

Loyalty 115

Loyalty Effort Score Social Media Omni-Channel 115

ShepHyken

JUNE 23, 2017

I like the live chat option becasue I can immediately get in touch with a representative to ask my questions without having to wait. Live Chat Software. Live chat is a one-to-one online communication channel. Shep Hyken. E-commerce sites have taken retail online and with such its audience. Lead Generation.

Engagement 77

Engagement Banking B2C Exceptional Customer Service 77

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve. – Shep Hyken.

How To 92

How To Software Knowledge Base Tools 92