listening-to-customers Blog Related Topics 
CX Accelerator
JUNE 8, 2020
Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. Make no mistake.
CX Accelerator
JUNE 8, 2020
Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. Make no mistake.
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NICE inContact
AUGUST 21, 2019
If you have to choose one metric to measure the overall success of a company, that would be around customer experience (CX). Happy customers buy more, cost less to serve and are strong advocates to bring new customers. Take an Outside-in View of the Customer not an Inside-out Organizational View.
NICE inContact
AUGUST 21, 2019
If you have to choose one metric to measure the overall success of a company, that would be around customer experience (CX). Happy customers buy more, cost less to serve and are strong advocates to bring new customers. Take an Outside-in View of the Customer not an Inside-out Organizational View.
Comm100
FEBRUARY 6, 2023
To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. of their share of deposits.
Daniel Group
JANUARY 30, 2020
Are you listening to your customers? In this edition of Success Strategies, we focus on the benefits of listening to your customers. I am defining the word “listening” quite broadly. It is not good enough to listen to the feedback passively; it is essential to act on what customers are saying.
SaleMove
MAY 19, 2020
The role of a Customer Service Agent can be daunting. Customers today have a lot of access to information and services online so they can resolve more straightforward questions on their own. In this era of the super-customer, it has never been more important to train contact centers to practice Active Listening.
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