Comm100

SEPTEMBER 14, 2022

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. Comm100’s platform also offers three types of messaging – Live Chat, Messenger and Secure Messaging. Secure Messaging.

Software 180

Software Omni-Channel Social Media Chatbots 180

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? . Increase sales.

Video 246

Video Social Media Software Knowledge Base 246

Comm100

FEBRUARY 12, 2023

In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface.

Chatbots 173

Chatbots Self Service Resources Social Media 173

Comm100

FEBRUARY 10, 2022

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. So, research and source the best data-driven tools to secure actionable insights about your target audience. How to use customer data to offer personalized customer experiences?

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. You may also be aware that while live chat and instant messenger applications (i.e. Free Live Chat.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Comm100

FEBRUARY 15, 2022

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. On-demand customer service, whether it’s through online chat or other platforms, is now an expected and staple part of any modern tech company.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Comm100

MARCH 25, 2024

San Jose State University automates 55% of chats in 29 departments Learn how SJSU are slashing support volumes and increasing capacity with Comm100 AI Chatbots. Mila is an HR bot at Overstock that helps employees manage their schedules and even “chat”-in sick when they’re feeling under the weather. How about a robot?

Chatbots 240

Chatbots Customer Journeys User Experience System 240

ShepHyken

SEPTEMBER 13, 2019

This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers. One of the most successful ways to enhance the customer experience is through live chat. However, there’s always room for improvement in how customers are engaged via chat. .

Customer Experience 108

Customer Experience Self Service Knowledge Base Communication 108

GetFeedback

MARCH 25, 2019

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. . Keep the post-chat survey brief.

Survey 186

Survey Effort Score Net Promoter Score How To 186

Comm100

APRIL 22, 2023

Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% of admissions officials from private colleges are very concerned about meeting their institutions’ goals for new students. Live chat is also familiar to Gen Z students that have grown up surrounded by technology.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

BirdEye

OCTOBER 12, 2023

What do the Facebook icons and symbols mean on Messenger when chatting? Common doubts about Facebook icons and symbol badges on Messenger What are the different Facebook emoji symbols? Chat bubble The chat bubble icon represents ongoing conversations. Want to know about important emojis? Watch the Free Demo Now.

Groups 111

Groups Communication Video Government 111

Comm100

AUGUST 8, 2022

For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands. As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication. What is a chatbot? Conclusion.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

GetFeedback

MAY 5, 2019

If you’re good at what you’re doing, you should even be the one to let the customers know they can count on you. Apple even lets customers purchase the extended warranty before the first warranty period has expired, keeping them happy and loyal. Use live chat for customer service as an after-sales support system .

Sales 277

Sales Loyalty Programs Social Media Policies 277

Comm100

JANUARY 17, 2024

In the simplest terms, automation in customer service is about leveraging technology to handle routine tasks without human intervention. Data-driven insights: Automation tools are not just about managing customer interactions; they also provide valuable data that can drive business decisions and improve service strategies.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Comm100

DECEMBER 8, 2020

Free Live Chat Software for Unlimited Agents. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. How about a 999% ROAS? Let’s take an example.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Events marked “Done” now highlighted on Impact page!

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. Since everything is automated, brands don’t need to worry about not being available to their customers.

Social Media 132

Social Media Chatbots ROI Brands 132

GetFeedback

NOVEMBER 30, 2018

Given these expectations, implementing a live chat feature should be a no-brainer for your business. In fact, when implemented correctly, live chat can significantly improve customer experience and a company’s bottom line. Live chat fulfills all of the modern customer’s needs: it’s personal, flexible and quick.

Customer Service 236

Customer Service Survey Customers Tips 236

Comm100

MAY 5, 2022

Live chat is being introduced across the banking industry to offer customers a more flexible way to connect, but there’s still room for improvement. Many banks are missing out on the opportunities created by automating chats with chatbots. Decreased wait times. Chatbots don’t just eliminate waits for simple questions.

Chatbots 130

Chatbots Banking ROI Omni-Channel 130

Comm100

JANUARY 10, 2021

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. Let’s dig in. Number of chats. Number of agents.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

Comm100

APRIL 15, 2021

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. While phone was once the dominant customer service channel, live chat is quickly taking its place. If you’re reading this blog, you’re probably still wondering if online chat on your website is right for you.

Multi-Channel 131

Multi-Channel Customer Satisfaction Sales Wait Times 131

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. People don’t only care about the end result, we like to know what’s going on behind the scenes. Their words, for example, should be all about your customer.

Self Service 105

Self Service Effort Score Guidelines Tips 105

Lumoa

OCTOBER 24, 2023

This article addresses the importance of happiness in customer experience, explains how happiness can drive growth and become a competitive advantage, and is inspired by the fireside chat “How can we use the science of happiness in CX?” Autonomy Giving employees a degree of control over their actions lets them feel empowered.

Competitive Advantage 208

Competitive Advantage Customer Experience Net Promoter Score Effort Score 208

CSM Magazine

JUNE 7, 2023

Omnichannel customer service integrates multiple communication channels into a unified and seamless customer experience, giving customers the opportunity to reach you by phone, email, live chat, social media, instant messaging apps, and more, and to switch between them as they see fit without having to repeat information or start over.

Omni-Channel 98

Omni-Channel Customer Service Social Media Banking 98

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. From January to August 2020, chat volume increased by 24% compared to 2019. But did you know that live chat can be so much more than just messaging?

Software 130

Software Video eBook Interaction 130

GetFeedback

AUGUST 15, 2018

Moreover, nearly 75% of customers admit they’re satisfied with their live chat experiences, compared to: 61% customer satisfaction rate for email engagement. So, what makes live chat so effective? Live chat skips the web form and lets customers talk to a human in real time. 5 tips on acing live chat.

Omni-Channel 150

Omni-Channel Effort Score Customer Satisfaction Measurement 150

Comm100

DECEMBER 7, 2021

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If Deciding what you want in a chatbot also means being realistic about the scope of your bot. Ask yourself and your team about the types of questions the bot will handle. Know Before You Bot.

Chatbots 130

Chatbots How To Measurement Wait Times 130

Kustomer

JUNE 13, 2022

Instantaneous, chat-based channels are poised to grow in popularity. Kustomer research discovered that CX professionals believe live chat (79%), social media (72%) and SMS (56%) will become more popular in the next three years while legacy channels like voice will stay the same. What Is Chat Etiquette?

Tips 98

Tips Customer Service Chatbots Social Media 98

ShepHyken

OCTOBER 6, 2017

I’m not just talking about the occasional angry customer. Yet we all worry about events outside of our control (external circle). Realize that you can only pull the levers present within your circle; don’t worry about what’s outside. When you pick up the phone to a shouting customer, let go of the outcome.

Hospitality 127

Hospitality Exercises Tips Customer Service 127

BlueOcean

MARCH 31, 2022

If you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes. Let’s chat today.

Contact Center 296

Contact Center Sports Conference Resources 296

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve. – Shep Hyken. Writing Skills.

How To 91

How To Software Knowledge Base Tools 91

Comm100

NOVEMBER 10, 2021

If you’ve thought about integrating chatbots but are not sure where to start, read on. In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Deciding what you want a chatbot to achieve also means being realistic about the scope of your chatbot.

Chatbots 192

Chatbots Customer Service Social Media CRM 192

Comm100

MAY 13, 2020

Whether it’s live chat or LinkedIn messaging, your omnichannel customer engagement platform should incorporate the digital channels your customers use most. Your digital omnichannel solution should allow you to bundle tickets if a customer reaches out on two different channels about the same issue. Include audio and video chat.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Comm100

JANUARY 5, 2021

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness have soared in recent years, some worry about the security of live chat. But companies don’t only have to worry about payouts to cyber attackers in the event of a data breach.

Chatbots 130

Chatbots Exercises Banking Airlines 130

Playvox

MARCH 21, 2024

Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. Let’s take a deeper look at the factors that influence employee engagement and morale. All of this leads to better agent morale.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

BirdEye

MARCH 10, 2022

By answering questions in real-time, website chat can turn website visitors into customers, helping your business close more deals. Website chat consists of livechat, chatbots, and webchat business texting. Table of contents Chapter 1 Getting started with website chat What is website chat? What is website chat?

Chatbots 95

Chatbots Software Examples Tools 95

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. This week we feature an article by Robert C.

B2B 106

B2B CRM Software B2C 106