Comm100

DECEMBER 7, 2022

With so many ways for chatbots to improve customer service, in this blog we’ll look at four of the most effective chatbot examples across multiple industries. Customer service agents play an important role in an organization, but unfortunately the repetitive nature of customer requests can make the work challenging and thankless.

Chatbots 192

Chatbots Examples Self Service Customer Satisfaction 192

Comm100

FEBRUARY 21, 2023

It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service. There’s no question that the use of AI in customer service is on the rise. from 2023 to 2030.

Customer Service 166

Customer Service Chatbots Wait Times Industry 166

Comm100

OCTOBER 19, 2022

On some sites, it appears as if the user is chatting with another human. So, when you use chatbots, you need to make sure that your customers know their privacy and data are safe and secure when they chat with you. This means you don’t need to know code and you don’t need to hire a developer! 5 Live Chat Handover.

Chatbots 216

Chatbots Omni-Channel Analysis Interaction 216

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. To slow the high turnover in these positions, organizations are focusing on the agent experience and turning to automation. On some days this number rose as high as 91%.

Chatbots 202

Chatbots Self Service Examples Industry 202

Provide Support

AUGUST 23, 2016

How to Hire Live Chat Agents Who Delight Your Customers. In a fast-paced world where convenience is prized above all else, it’s not surprising customers appreciate communicating via live chat. Published in Provide Support Blog , 2016. Read more. © 2003 - 2015 Provide Support LLC.

How To 40

How To Report Customers Communication 40

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. And while few ‘zero out’ to an agent right away these days, when they do request a live person, they expect an efficient experience.

Contact Center 130

Contact Center Self Service Analytics Banking 130

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Video 246

Video Social Media Software Knowledge Base 246

Comm100

JUNE 6, 2023

In 2022, it announced the awarding of $286 million across 48 states and territories to boost the training and hiring of mental health professionals in K12 and higher education. To help tackle this issue, colleges can adopt live chat. Employ a stepped-care model Mental health issues in college students vary widely.

How To 130

How To Resources Training Meeting 130

Comm100

NOVEMBER 18, 2021

Unless you’re living under a rock, you’ll have heard of, and likely used live chat. This is where live chat and supporting chatbots come into play. To do so, they must offer them communication channels that they prefer and simply put – students prefer live chat. Today’s students are digital nomads.

Chatbots 173

Chatbots Video Wait Times Ecommerce 173

Comm100

MAY 23, 2022

Live chat and chatbots, on the other hand, deliver the support that students now demand – fast, convenient, and personalized. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Damaged CSAT. Higher operating costs.

Engagement 130

Engagement Chatbots Transportation Comparison 130

Comm100

FEBRUARY 15, 2022

On-demand customer service, whether it’s through online chat or other platforms, is now an expected and staple part of any modern tech company. In some cases, this may involve hiring individuals in other countries to serve as your CS specialists. Nowhere is this more apparent than in the sphere of customer service.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Comm100

JANUARY 6, 2022

In this blog, we will explore the reasons behind why we believe 2022 will be the year of digital CX excellence, and why it is so important in today’s customer service world. This means allowing customers to connect via live chat, chatbot, email, social media, SMS, and knowledge base. Personalized .

Customer Experience 215

Customer Experience Omni-Channel Chatbots Social Media 215

Comm100

MARCH 27, 2023

Typically embedded in live chat software on websites, website visitors can ask the chatbot questions and receive an immediate answer based on content and material that the bot has been trained on. This in turn helps schools improve employee engagement and even reduce agent turnover.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Comm100

FEBRUARY 10, 2022

Here are some other benefits of using chatbots and live chat for personalized customer service: AI-based chatbots can help save up to 30% for growing companies that would otherwise spend money hiring and training employees to personalize their support Chatbots help international customers outside of your time zone.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Comm100

JANUARY 13, 2022

This blog will dig into all this and more, helping those organizations who have seen the benefits of excellent CX, and need guidance on how to get there. . Omnichannel support not only offers customers the choice to find the answer to their questions via live chat, chatbot, social media, email, SMS, and a knowledge base.

Omni-Channel 164

Omni-Channel Customer Experience Chatbots Knowledge Base 164

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. On the other hand, live chat represents human warmth, understanding, expertise, and the ability to connect. What is live chat?

Chatbots 143

Chatbots Customer Service e-support Customers 143

Comm100

NOVEMBER 28, 2022

With agents freed from responding to the most repetitive queries, the knock-on benefits are many. Since a single chatbot can resolve as much as 91% of chats without agent intervention, introducing a chatbot allows support teams to grow capacity without hiring more agents. Personalization becomes key.

Trends 219

Trends Customer Service Chatbots Omni-Channel 219

GetFeedback

MAY 17, 2018

Once upon a time, customer support agents would split their time between one or two channels (usually phone and email). When live chat agents handle 310 chats a month, 85% satisfaction rating. But reduce their workload to 50 chats a month and customer satisfaction jumps up significantly to 96%.

Customer Satisfaction 207

Customer Satisfaction Omni-Channel Self Service Knowledge Base 207

ShepHyken

JUNE 7, 2019

This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. And we’re not only talking about phone calls; the same holds true for online chat. We live in an era of ubiquitous convenience and instant gratification. Think again.

Connections 117

Connections Customer Centricity Consumers Culture 117

Comm100

MAY 5, 2022

Live chat is being introduced across the banking industry to offer customers a more flexible way to connect, but there’s still room for improvement. Many banks are missing out on the opportunities created by automating chats with chatbots. Improved support efficiency. Chatbots don’t just eliminate waits for simple questions.

Chatbots 130

Chatbots Banking ROI Omni-Channel 130

NICE inContact

APRIL 3, 2019

Agents are the biggest asset in any contact center. Ironically, agent turnover is seen as the number one challenge for contact centers. Contact center executives are always looking at ways to invest in agents – hire the best agents, train them better and retain them longer.

Call Center 162

Call Center Tips Self Service Contact Center 162

Comm100

APRIL 30, 2019

But even though live chat has now become a mature customer communication channel and a staple for many contact centers around the globe, there are still some common myths floating about that are questionable at best and untrue at their core. Myth #1: Live chat is only for real-time communication.

Chatbots 151

Chatbots Communication System Video 151

Comm100

NOVEMBER 10, 2016

To prepare for the flood of shoppers before the holiday season, many retailers take to seasonal hiring. You see it in the news every year—retailers like Target and Macy’s frequently hire tens of thousands of extra workers to help manage the onslaught of shoppers. Don’t get lost in the holiday shuffle and overwhelm your agents.

Abandon Rate 140

Abandon Rate Retail Tips Metrics 140

NICE inContact

MARCH 27, 2018

While the jury is still out on that concern, contact centers and their agents will experience a significant boost in productivity and their ability to deliver exceptional customer experiences through AI. Exceptional Customer Experience Still Relies on Agent Assistance. voice or chat). Today, AI in the self-service space (e.g.,

Contact Center 137

Contact Center Self Service Study Omni-Channel 137

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

Case Study 59

Case Study Chatbots Study Tips 59

BirdEye

JULY 7, 2023

In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories. This means they have to hire and train enough staff to fulfill customer support activities. In 6 months we answered 571 new chats.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

Comm100

APRIL 30, 2019

But even though live chat has now become a mature customer communication channel and a staple for many contact centers around the globe, there are still some common myths floating about that are questionable at best and untrue at their core. Myth #1: Live chat is only for real-time communication.

Chatbots 100

Chatbots Communication System Video 100

Comm100

FEBRUARY 20, 2018

From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you.

Chatbots 125

Chatbots Self Service ROI Contact Center 125

CX Journey

OCTOBER 24, 2018

If a customer phones you and asks a question, they should get the same answer as if they walk into a store or talk to an agent via live chat on your website. Speed up Customer Service Around 77 percent of people think it takes too long to get in touch with a live agent. Don't leave your customers on hold.

Omni-Channel 237

Omni-Channel Customer Experience Social Media How To 237

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. Live chat is an application hosted on your website that allows visitors to connect with live representatives on demand, getting answers to their queries instantly.

Communication 127

Communication Social Media Knowledge Base Chatbots 127

NICE inContact

JULY 2, 2019

The role of the call center agent is changing. In the future, all agents will be blended agents, communicating with customers on multiple channels like social media, email, live chat, and voice. When hiring new agents, it’s important to emphasize empathy, and follow up with the right training.

Customer Service 152

Customer Service Contact Center Omni-Channel Call Center 152

Comm100

JUNE 13, 2018

Serve Customers and Inspire Purchases Through Live Chat. Live chat provides businesses with valuable sales and customer service opportunities that aren’t possible through any other channel. Recommended for you: 8 Ways that Live Chat is Boosting E-Commerce Sales (And What You Can Do to Get in On It).

Tips 130

Tips Self Service e-support Social Media 130

Lithium

APRIL 4, 2023

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. The High Cost of Low Agent Retention + AUDIBLE VERSION Losing and hiring frontline customer care agents can cost more than a few lost customers.

Social Media 52

Social Media Metrics Brands Engagement 52

Kustomer

SEPTEMBER 12, 2023

In reality, AI has been integrated into our everyday lives for years now, especially for the average customer. In this blog, we’ll delve into generative AI examples, how it’s used, why AI in customer service is important and how you can optimize these tools that are already at your disposal.

Self Service 52

Self Service Chatbots CRM Social Media 52

NICE inContact

SEPTEMBER 11, 2019

But not every company has a budget big enough to allow agents to stay on the line if possible, or to send free gifts and discounts on a whim. The first step is to know agents better. Let’s take a closer look at 4 ways to utilize social customer service agents more effectively. 1) Allow agents to work across channels.

Customer Service 136

Customer Service Omni-Channel Social Media CRM 136