InMoment XI

NOVEMBER 16, 2021

In this blog, I’m going to focus on one question that continues to come up in conversations with CX practitioners and data analysts and my answer may surprise you. If you fear response bias, you should do a response bias study, but that’s a topic for another blog post. Is the Subject Line of the Email Engaging to the Customer?

Survey 493

Survey Automotive Comparison Hotels 493

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Platforms like Comm100 enable agents to access all communication channels — from emails, live chats, social media to phone calls — in one place.

How To 130

How To Chatbots Omni-Channel Social Media 130

Steve DiGioia

JUNE 12, 2023

Use Their Name in Greetings When you first meet a customer, whether it’s in person, over the phone, or in an email, using their name in your greeting is a terrific way to make a positive impression. I’m following up on our conversation from last week about [topic].

Tips 189

Tips How To Communication Loyalty 189

Fox Metrics

AUGUST 14, 2020

However, maximizing your investment in analytics requires being up to date with industry trends and acquiring new tools to grow your market share. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. KPMG Blog There you have it; our list of the best analytics website blogs to follow.

Analytics 93

Analytics Data Social Media Analysis 93

Genroe

APRIL 22, 2019

Our clients are happy because they’re websites are getting more traffic, their emails are getting more engagement and they’re getting more leads. Google’s search algorithm has been through an update and we’ve learned a lot from reading up on what other experts in the marketing […].

B2B 72

B2B Marketing Engagement 72

Comm100

OCTOBER 17, 2023

Email Automation : Automate responses to common queries, send follow-up emails, or route messages to appropriate departments. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Software 182

Software Chatbots Customer Service Knowledge Base 182

GetFeedback

DECEMBER 27, 2018

Send email surveys. As a direct means of communication between you and your audience, email is the first place that comes to most people’s minds when they think about distributing an online survey. Email gives you the ability to decide how targeted or broad you want to be in your distribution efforts.

Survey 199

Survey How To Social Media Feedback 199

ShepHyken

NOVEMBER 9, 2018

Virtual web assistants can quickly get up to speed with your organizational needs and can provide many productivity and cost-saving benefits for your company. Email and Phone Support. As your company grows, so does the frequency of customer emails and phone inquiries. Order Management and Data Entry. Product Listing Audits.

Company 94

Company CRM e-support Resources 94

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Examples 98

Examples Tips Customer Success Analysis 98

ShepHyken

MARCH 10, 2017

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. To keep the study simple, one email was sent to each company containing two simple questions: Do you have a phone number I can call you on?

Omni-Channel 88

Omni-Channel Customer Service Study Social Media 88

ShepHyken

AUGUST 25, 2017

According to some reports , 41% of customers expect a business to answer an email in just six hours. Is your business able to pay someone to do this and keep up with the demand? Is your business able to pay someone to do this and keep up with the demand? They speed up customer service in most cases.

Chatbots 146

Chatbots Customer Service Tools Poor Customer Service 146

ShepHyken

JANUARY 11, 2019

In summary, while the “Super Detractors” do tend to churn more, up to 75% of all churn happens across just any score that a customer might give, so we can see that most churn occurs outside of the Super Detractors , so by focusing on low scores only, companies will ignore the bulk of customers who will churn. Customers want to feel valued.

Examples 92

Examples Feedback Strategy NPS 92

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. Car sales emails are a crucial part of that effective communication strategy. All the email screenshots are from Really Good Emails.

Sales 115

Sales Automotive Tips Advertising 115

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Examples 75

Examples Tips Customer Success Analysis 75

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. I dug a little to come up with something worth reading. That’s what I believed and I followed through with it. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular.

Social Media 66

Social Media Ecommerce Guidelines Customer Service 66

ShepHyken

NOVEMBER 29, 2019

Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. . Also, 45 percent of customers use email to connect with customer service. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly.

Technology 130

Technology Customer Experience Social Media Multi-Channel 130

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. So, social media provides a direct channel to showcase creativity and build a loyal following. Engage with followers through comments, likes, and responding to messages.

Marketing 111

Marketing Social Media Advertising Tips 111

Kustomer

OCTOBER 1, 2022

Meanwhile, an immeasurable number of emails are still being sent and received. So if the future of customer communication is messaging, why is it still important for businesses to put their energy and resources into email customer service? What Is Email in Customer Service? How to Handle Angry Emails.

Customer Service 97

Customer Service Software Customers Communication 97

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Standing out in a competitive market Chiropractors aren’t just competing with each other; they’re also up against traditional doctors.

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Pros: Spreadsheets are simple to set up and use — little technical know-how is needed.

Social Media 109

Social Media Multi-Channel Software Feedback 109

ShepHyken

MAY 4, 2018

The answer to this question extends beyond the value proposition and calls for doing each of the following: Create an easy path to purchase. Back up technology with live salespeople. We also back our technology with a knowledgeable staff that is available via phone and email to address all customer questions and concerns.

Customer Experience 79

Customer Experience Advertising Sales System 79

AWS Machine Learning

JANUARY 9, 2024

Prerequisites To implement this solution, you should have the following: An AWS account with an AWS Identity and Access Management (IAM) role with permissions to manage resources created as part of the solution. Sign up with your email if you don’t already have account. The following diagram illustrates this workflow.

How To 108

How To Gamification Resources Training 108

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Pay-as-you-go models curb operating expenses and eliminate the need for large up-front capital outlays.

Self Service 79

Self Service Omni-Channel Social Media Retail 79

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Travel agencies can follow a simple process to identify the right digital marketing strategy for their business.

Travel 110

Travel Marketing Social Media Hotels 110

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. I was re-booked there the following year, right? I was referred to a colleague who booked me the following year, right?

Entertainment 112

Entertainment Conference Sales Leadership 112

Totango

AUGUST 18, 2021

The email sequences you use to onboard freemium users can directly determine whether they upgrade to premium buyers or they become inactive users. In this blog, we’ll cover what freemium onboarding email sequences are before we take a closer look at what types of emails go into successful onboarding campaigns.

How To 115

How To Tips Customers Brands 115

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Review requests via email and SMS The strategies for soliciting reviews evolved in 2023, with digital channels leading the way in effectiveness and reach.

Automotive 111

Automotive Healthcare Hospitality Retail 111

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Follow on LinkedIn. Follow on LinkedIn. Follow on LinkedIn. Customers expect better and faster pre and post purchase services.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

SurveySparrow

MARCH 10, 2024

While Google Forms doesn’t offer a built-in mode, this blog will tell you how to make them anonymous. This includes name, email address, age, or other unique identifiers. You can make Google Forms anonymous simply by not collecting email addresses from the respondents. Please enter a valid Email ID.

How To 52

How To Survey Feedback Connections 52

Totango

OCTOBER 11, 2021

One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. For example, personalized email subject lines are common. Continuous Onboarding.

Knowledge Base 95

Knowledge Base Customer Journeys Communication Customers 95

BirdEye

JULY 12, 2023

Email marketing is a digital marketer’s favorite tool. But sometimes, the email marketing campaigns don’t go as planned. So before you send your first email, it is important to ensure it reaches your customers. Read this blog post to know everything about Sender Score and how you can improve your email reputation.

Metrics 97

Metrics Report Tools Social Media 97

Totango

APRIL 5, 2022

Delivering your survey through multiple channels, such as your website and email list. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Segment your NPS responses for more targeted and effective follow-up. Customizing your survey with additional response fields.

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

BirdEye

MAY 24, 2023

Types of referral programs Setting up a referral program 7 popular referral incentive ideas FAQs about referral program ideas Boost sales with your referral program ideas Do referral programs work? According to research, up to 78% of marketing experts agree word of mouth is the ultimate strategy to get more leads.

Social Media 98

Social Media Sports Sales Guidelines 98

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

ShepHyken

JUNE 1, 2018

You can go for email or call support. So, ensure that all the options at hand are compared on some of the following basis stated below. No doubt that signing up for a 15-days, no obligation trial may prove beneficial for you to know the product better. Let’s Sum It Up…. Increases Customer Satisfaction Ratings.

Software 101

Software Comparison Customer Satisfaction System 101

Brandwatch CX

NOVEMBER 8, 2023

It is a good way of finding out who are your most influential followers, implicitly guiding you towards the right people you should be targeting when aiming to share and promote online content. Twitonomy shows you details of your Twitter lists, followers and followings, your most popular Tweets, engagement statistics and much more.

Social Media 98

Social Media Tools Analysis Metrics 98

BirdEye

JANUARY 25, 2024

Maintain brand consistency When sharing reviews manually, it’s almost inevitable that font styles, colors, logos, and messaging will end up inconsistent across networks — especially if you’re running social media accounts for multiple business locations. This dilutes brand recognition and risks confusing followers.

Social Media 110

Social Media Brands How To Multi-Channel 110