Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Accessibility and inclusivity in digital tools Ensuring that digital communication tools are accessible to all is crucial for building an inclusive, trust-based relationship with the public.

Government 188

Government Communication Self Service Chatbots 188

Clarivate

MARCH 20, 2024

From discussions on REF2029 to the imperatives of fostering diversity, innovation and research integrity, we explored the future of research amidst financial challenges and evolving policies. This blog is adapted from the Research Professional News 8am Playbook briefing published on 15 March, with reporting by Harriet Swain.

Government 64

Government Financial Policies Social Media 64

BlueOcean

APRIL 24, 2024

Regardless, being able to assess a company’s policy and practices regarding human rights and working conditions is key for making your final outsourcing decision. What policies and practices are in place to promote a culture of diversity, equity, and inclusion within your organization?

Contact Center 177

Contact Center Policies Effort Score Government 177

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. In just two months, our focus on nurturing a human-centric workplace faced an entirely new challenge when we pivoted to a 100 percent work-from-home model due to COVID-19. .

e-support 264

e-support Culture Innovation Employee Engagement 264

SaleMove

MARCH 18, 2022

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her. The post Glia Voices: Views on DEI appeared first on Glia Blog | Digital Customer Service Explained.

Customer Success 60

Customer Success Customer Service Management Customers 60

2020 Research

JUNE 22, 2023

Looking to create a more diverse and inclusive workplace? Attracting diverse talent is just the first step, but maintaining and supporting them is equally important. Being new to the market research field, my experience not only consisted of being welcomed as a diverse talent, but also learning new skills.

Culture 52

Culture Groups Training Leadership 52

SaleMove

MARCH 18, 2022

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her. The post Glia Voices: Views on DEI appeared first on Glia Blog | Digital Customer Service Explained.

Customer Success 52

Customer Success Customer Service Management Customers 52

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. In this blog we will explore what standardized testing is and dig into the pros and cons of standardized testing for schools and students alike.

Effort Score 130

Effort Score Policies Course Culture 130

Forrester's Customer Insights

AUGUST 31, 2021

My colleagues, Jinan Budge, Jess Burn, Allie Mellen, and Alla Valente, authored a blog about gender bias in the security industry last month, […]. Yes, I just linked to six different articles or social media posts supporting that point, and I’ve barely scratched the surface.

Social Media 31

Social Media Industry Management Customers 31

CloudCherry

JANUARY 16, 2020

We also share some personal impressions re what impacted our OWN On-boarding experiences, touch on the importance of continuing global conversations around issues of Diversity and Inclusion, and- ultimately- return again and again to the simple but transformational concept of Humanizing Business.

B2C 195

B2C Ecommerce B2B NPS 195

Think Customers

APRIL 14, 2015

population grows more diverse, so must the average company''s workforce. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Just as the U.S. 1to1Media.com/weblog.

Employee Engagement 40

Employee Engagement Trends Innovation Strategy 40

CSM Magazine

OCTOBER 24, 2023

In this blog, we’ll delve into the future of ATS and AI in recruitment, and what job seekers and employers alike should be prepared for. Ethical and Inclusive Recruitment As we venture into this AI and ATS-driven future, there is a growing concern about ethical and inclusive recruitment.

System 52

System Chatbots Analysis Technology 52

Win the Customer

APRIL 18, 2023

In this blog post, we will delve into the dangers of groupthink in customer experience journey mapping and explore how it can hinder progress and innovation. Lack of Diverse Perspectives One of the primary dangers of groupthink in customer experience journey mapping is the suppression of diverse perspectives.

Customer Journeys 52

Customer Journeys Customer Experience Competitive Advantage Customer Centricity 52

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Describe your initiatives regarding diversity, equity, and inclusion within your organization.

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

Oracle

MAY 21, 2021

The understanding that people with permanent, temporary, and situational challenges all benefit from design changes has fueled a transition from accessibility , where post-production accommodations are made based on the exception, to an embrace of inclusive design , a pre-planned intention to be more user-friendly based on inclusion.

Engagement 92

Engagement Marketing User Experience Video 92

Optimove

MARCH 7, 2023

At Optimove, we take Diversity and Inclusion issues seriously as we continue to learn, improve, and educate ourselves and others about the importance and benefits of a diverse, inclusive, and tolerant culture.

Tips 52

Tips Leadership Industry Report 52

Oracle

APRIL 29, 2021

The understanding that people with permanent, temporary, and situational challenges all benefit from design changes has fueled a transition from accessibility , where post-production accommodations are made based on the exception, to an embrace of inclusive design , a pre-planned intention to be more user-friendly based on inclusion.

Engagement 89

Engagement Marketing Video User Experience 89

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. It also allows for a diverse range of achievements to be recognized, catering to different student strengths and interests. What is Gamification?

Gamification 100

Gamification Engagement System Feedback 100

Clarivate

DECEMBER 6, 2023

Read the related blog: Unlocking New Applications of AI: What IP Practitioners Need to Know Before Selecting an AI-based Solution Preparing your people for the Great Retirement Alongside the rise of AI, another significant event is expected to impact the legal industry.

Government 59

Government Resources Industry Technology 59

2020 Research

APRIL 8, 2024

In an era of rapid change, they must provide an inclusive platform for sustainability (both financially and environmentally) while amplifying personal expression. Consequently, Gen Cers want to see their entertainment reflecting the diversity they experience every day.

Connections 52

Connections Brands Fashion Entertainment 52

Totango

MARCH 8, 2022

We work daily to #BreakTheBias in the customer success (CS) field and create a diverse and inclusive culture, and our President and Chief Operations Officer Jamie Bertasi understands why that’s so important. That makes it a challenging day for the tech industry, which still only sees 5% of leadership positions held by women !

Leadership 86

Leadership Sales Culture Customer Success 86

2020 Research

APRIL 3, 2024

Overall, this study sheds light on the complex relationship between different generations and social media, highlighting the uniqueness and diversity in their preferences, attitudes, and concerns.

Social Media 52

Social Media Study Groups Survey 52

TechSee

AUGUST 14, 2023

Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. Shameen is an advocate and activist for Diversity, Equity, and Inclusion, and a champion for Women in Tech.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

SurveySparrow

APRIL 28, 2024

Because their voices hold the key to improving teaching techniques and providing a more enjoyable learning experience for everybody This blog will introduce you to the top 5 student feedback tools available. This feature extends support to the students’ preferred language, encouraging a more diverse space for their feedback!

Tools 52

Tools Feedback Analytics Survey 52

Beyond Philosophy

MARCH 30, 2023

Rule #5: Overlooking diversity and inclusion. There are various reasons for wanting diversity, and one of them is to have the kind of leadership that is open to multiple viewpoints. However, the lack of diversity on what is sexy or what is cool eventually led to their fall. Over time they crashed and burned.

Sports 78

Sports Hotels Feedback Brands 78

Clarivate

MAY 24, 2023

She witnessed, firsthand, how gender diversity within the IP industry has progressed over the past three decades. It has become increasingly important for law firms to prioritize diversity and inclusion initiatives as they can lead to better business outcomes as well as higher performance and employee satisfaction.

Meeting 52

Meeting Innovation Policies Industry 52

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. Brand Example : At Pixar Animation Studios, the concept of inclusion is deeply ingrained in their culture.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

North Highland

MAY 3, 2019

If women still only represent 16 percent of those working in IT would the role of the CIO benefit from greater diversity and stronger female representation? Organisations focused on systems as well as people, for example by removing job bias from adverts and questioning recruitment processes, have been able to attract more diverse recruits.

Technology 68

Technology Telecommunications Culture Leadership 68

CSM Magazine

MARCH 31, 2023

In today’s blog post, we dive into five key ways sexual harassment training improves employee physical & mental well-being and why addressing these issues should be at the forefront of your organization’s HR strategy.

Training 52

Training Policies Handbook Culture 52

Help Scout

JULY 18, 2018

Some of us have more power than others, but as individuals, we can take a number of thoughtful actions that add up to create a better, more inclusive and inviting culture. How transparency fosters diversity and inclusion — my story. Diversity and Inclusion at Help Scout. 9 ways to foster inclusivity.

Company 40

Company How To Social Media Conference 40

C Space

JULY 15, 2021

The C Space business has a strong focus on creating an inclusive culture for all. It’s exciting to be part of a team genuinely striving to build a diverse and inclusive business for all C Spacers regardless of how they identify.”. The Comparably list was compiled from 10 million ratings across 60,000 U.S. About C Space.

Culture 52

Culture Leadership Policies Analysis 52

SurveySparrow

OCTOBER 3, 2023

In this blog, we will look into all that you need to know about sampling methods. Think of a bustling marketplace, teeming with diverse individuals. It’s akin to selecting every 10th page from a book, guaranteeing a systematic yet diverse sample. It simplifies the process, especially for extensive and diverse populations.

Survey 52

Survey Study Groups CRM 52

Uniphore

OCTOBER 8, 2021

Culture Fit vs. Culture Add When Hiring Chris explained that a strong company culture requires diversity and people that don’t think alike. We compete and are inclusive, but we also debate and maintain a united front. Our team takes care of and trusts each other and we hold each other to high standards.

Culture 100

Culture Meeting Examples Customer Centricity 100

Gainsight

DECEMBER 1, 2022

By maintaining your online profiles, getting active on social media, blogging, and speaking publicly, you’re able to build your personal brand at the same time. Make Diversity, Equity, and Inclusion (DEI) a clear priority. To fine-tune that focus, position yourself in the industry. Ask for What You Need.

Customer Success 52

Customer Success Chief Customer Officer Leadership eBook 52

Call Experts

APRIL 8, 2024

In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. Multi-lingual Support In diverse communities, utility companies often cater to customers who speak different languages, as explained by Lingpad. When Did Call Centers Become the Standard?

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

ChurnZero

APRIL 1, 2022

An absence of diverse leadership creates a sense of alienation. “I Create a culture of inclusion. To foster a climate of inclusion, set communication ground rules: Make no interruptions. Find ways to introduce diversity into your culture. What are the causes and effects of imposter syndrome? Microaggressions compound.

Customer Success 98

Customer Success How To Customer Journeys Culture 98

2020 Research

JUNE 5, 2023

It’s crucial to consider the potential impact on the bias, sample diversity, and generalizability when choosing a sampling technique for your qualitative research. The goal is to identify and recruit participants who can provide rich and diverse data to enhance the research findings.

Study 52

Study Groups Consulting Resources 52