ShepHyken

SEPTEMBER 14, 2018

This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. One of the most promising methods for improving your conversion rates is through live chat software. If you have already invested in live chat software , are you maximizing your ROI? Track Analytics.

Analytics 274

Analytics e-support Software Sales 274

Comm100

DECEMBER 14, 2022

Customer experience automation (CXA) refers to delegating routine CX tasks to specialized software instead of staff. It automates workflows so that the data gathered from a customer is analyzed and interpreted to have tailor-made interactions with each individual customer. What is customer experience automation?

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

Comm100

MAY 25, 2022

For contact centers, and managers responsible for providing excellent customer service, this has exacerbated personnel problems. For example, your contact center should integrate with customized software that can send follow-up surveys and reminders via text message. Customer service representatives were not immune to this either.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

InMoment XI

FEBRUARY 2, 2024

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. It helps the world’s top brands and enterprise organizations manage their social media efforts in one place.

Social Media 295

Social Media Brands Management Analytics 295

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. Improved brand perception.

Automotive 260

Automotive Management Social Media Feedback 260

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Now, it’s time to drill down into the details.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. A chatbot is a computer program or software that starts automated conversations with real people through a messaging app.

Social Media 132

Social Media Chatbots ROI Brands 132

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Using advanced tools and software to sift through feedback helps identify trends, common issues, and areas for enhancement.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Lumoa

JANUARY 11, 2022

What Is an NPS Software? In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers. Reasons To Invest in an NPS Software Their perspective represents their sentiments regarding your brand, products, services, and business model. Promotoer.io

NPS 259

NPS Software Net Promoter Score Survey 259

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog. Intercom Blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Cost-Effective Live chat can be more cost-effective than phone support, as it requires fewer human resources to manage the same volume of customer queries. The advantages of live chat 1.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Videos and documentation around historical presentations.

Customer Service 82

Customer Service eBook Leadership Resources 82

ShepHyken

SEPTEMBER 20, 2019

With more B2B companies choosing support software technology as their “hub” for all customer communication, it’s important to determine what departments need access and why. Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently.

B2B 106

B2B CRM Software B2C 106

Comm100

APRIL 17, 2023

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. This is achieved by encrypting data ‘at rest’ and ‘in transit’.

Healthcare 130

Healthcare Communication Multi-Channel Policies 130

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. We were also named “Best Customer Success Tool” by the Customer Success Collective !

Software 111

Software Customer Success Innovation Report 111

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Report 108

Report Effort Score Customer Centricity User Experience 108

ShepHyken

OCTOBER 4, 2019

In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand. Principle #1 Capture powerful customer data. It is critical to learning about them on an individual level, so is capturing their data.

Brands 119

Brands Engagement How To ROI 119

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. out of 10 and more than 397 reviews on the site, Totango earned its spot as the best of the customer success software category thanks to testaments from our customers across industries and market segments. “

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

ShepHyken

FEBRUARY 1, 2019

This week we feature an article by Dawn Gucciardo who took my model of Six D’s to Creating a Customer-Centric Culture and applied it to developing and implementing a CRM software. – Shep Hyken. The same goes for developing and implementing a CRM software! The same may be described for developing and implementing a CRM software.

Customer Centricity 88

Customer Centricity CRM Software Culture 88

ShepHyken

SEPTEMBER 28, 2018

Fortunately, the advancements in technology throughout the business world have made their way to human resources as well, giving HR departments, management and staff sound ways to boost employee engagement, and ultimately, improve company-wide outcomes for the long run. Performance Management Software Solutions.

Employee Engagement 106

Employee Engagement Engagement Software Technology 106

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. 9 Must-Have Integrations to Level Up Customer Success Software.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e., It’s that time! customer health).

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

Alliance by IFS

JANUARY 31, 2022

Mads Rydder, The post IFS Customer Success team blog: Mads Rydder appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals.

Customer Success 65

Customer Success Customers System Report 65

Comm100

JANUARY 5, 2022

However, the effectiveness of this channel can vary widely depending on the live chat software. The top 4 factors government agencies need in live chat software . For a more comprehensive guide into buying live chat software, download this free guide: The Live Chat Buyer’s Guide. Excellent user experience .

Government 191

Government CRM eBook Software 191

Alliance by IFS

FEBRUARY 14, 2022

The post IFS Customer Success team blog: Antonio Serrano García appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano.

Customer Success 65

Customer Success Customers System Report 65

Comm100

SEPTEMBER 14, 2022

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. In this blog we will explain how each of these messaging software differ so you can find the right solution for you and your customers. Secure Messaging.

Software 180

Software Omni-Channel Social Media Chatbots 180

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. If your product managers say they would rather use their experience to set the prices, do not believe them.

Retail 103

Retail Customer Experience How To Ecommerce 103

ShepHyken

MAY 31, 2019

The ‘user experience’ refers to any interactions that your website or app users have with that particular piece of software. You can also use analytics data to better understand your customer demographics, interests and behaviors. The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken.

Customer Experience 116

Customer Experience Touchpoint User Experience Feedback 116

ShepHyken

MAY 17, 2019

Data from NewVoice Research revealed that 53% of customers switched brands because they felt unappreciated. Personalization is offered on the premise of available data. Are customers willing to share their personal data in order to receive personalized services? Organizations are irrelevant without customers.

CRM 109

CRM Comparison Report Loyalty 109

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Restaurant reputation management refers to the processes you use to track, respond to, and address customer feedback.

Tips 109

Tips Management Social Media Feedback 109

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 91

Data Analytics Customer Retention Software 91

BirdEye

MAY 26, 2023

To combat that, many medical practices are shifting to online scheduling software to help streamline their appointment process. However, regulators require that all medical software be HIPAA compliant in order to protect patient information. Fortunately, there are a number of HIPAA compliant appointment scheduling software available.

Software 98

Software Healthcare Guidelines Insurance 98

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82