Avaya

APRIL 4, 2016

In light of highly-publicized data breaches that have shaken some of the world’s top brands, where should IT leaders focus their security efforts? The post The Brave New World of Network Security appeared first on Avaya Connected Blog. The frequency of malicious, cybersecurity attacks is increasing.

Healthcare 47

Healthcare Hospitality Government Financial 47

Avaya

JULY 25, 2016

Network virtualization and software-defined networking (SDN) in the data center and campus LANs, at least as a concept, is now widely accepted. Many still focus on the data center, but the most adventurous are extending out into the campus. Emerging use cases will likely fuel this growth.

Policies 40

Policies Software Connections Technology 40

Win the Customer

MAY 12, 2020

If we look at the ground level, all such demands of the customer can only be fulfilled if the business organization is successfully handling a call centre in a niche, many companies hire proofreading services to write interesting thought leadership, blogs and case studies; and proofread annual reports, sustainability reports.

Self Service 52

Self Service Social Media Case Study Sales 52

Avaya

JULY 26, 2016

Thanks to the vast expanse of the Olympic venues, we ended up creating the world’s largest Bring Your Own Device (BYOD) network via Avaya Fabric Connect. During the Games, we ended up serving 40,000 athletes, administrators and staff, media, International Olympic Committee officials and volunteers with data, voice and full Internet access.

Multi-Channel 40

Multi-Channel Wireless Transportation Hospitality 40

Avaya

NOVEMBER 3, 2016

Security: Data security is top of mind (and front of newspapers) today. Complex environments provide too many attack surfaces and make it very easy for well-intentioned maintenance to accidentally open a back door to your data. 3 in Top 10 things you need to know about Avaya Fabric Connect.). See point No. See point No.

Software 40

Software Wireless Connections Government 40

Avaya

MAY 26, 2016

Air Force and Social Security Administration Turn to Fabric Networks and Unified Communications for Cybersecurity, Service Delivery, Telework, and Modernization Without Rip and Replace. Fabric Network Bolsters Cybersecurity. Bridging the old and new networks, fabric networks can help make a switch to migrate forward.

Government 40

Government Telecommunications Contact Center Innovation 40

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Training machine learning (ML) models to interpret this data, however, is bottlenecked by costly and time-consuming human annotation efforts. A detailed description of the data is provided in the BigEarthNet Guide.

Training 71

Training Multi-Channel Travel Innovation 71

North Highland

FEBRUARY 15, 2019

Many of us have heard the saying “ Data is the new oil ,” and for good reason. As data tools have greatly improved throughout the 2010s, we’ve seen our clients make better and faster decisions with the data they produce. Many want to take the next step of extracting even more value from their data by selling it to third parties.

Data 56

Data Automotive ROI Financial 56

Confirmit

FEBRUARY 11, 2019

In other words, those who do not incorporate CX into the fabric of their businesses, and support their CX teams at the highest levels, continue to struggle. Make sure you knock down silos and connect the data you already have – don’t just collect even more! Successful brands see the value of CX. Think innovation and action.

Culture 40

Culture Customer Centricity Metrics Innovation 40

Beyond Philosophy

NOVEMBER 22, 2018

If a restaurant has white tablecloths and fabric napkins, many customers perceive the restaurant as upscale. The future of Customer Experience lies in understanding the data you have about customers at a much deeper level. You use that “how” to design an experience that helps them get to yes. Here is an example of what I mean.

Airlines 148

Airlines Customers Sales Customer Experience 148

Avaya

MAY 23, 2017

Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. But there’s a big hole in the fabric of most digital transformation (DX) plans: the customer experience (CX). Let me know what you think.

Contact Center 42

Contact Center Touchpoint Customer Centricity eBook 42

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. Whether it’s giving a presentation, writing documentation, or creating a website or blog, we need and want to share our knowledge with other people. But what if that’s not enough in the 21st century?

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Avaya

AUGUST 22, 2016

That same year, revenue from mobile data services peaked at $105 million—today, revenue hovers around $500 billion. If your business is running on restrictive architecture, will you be able to master data context, awareness and intelligence? Let’s be honest, there are pros and cons to both traditional SDN and fabric-based architecture.

Innovation 0

Innovation Software Connections Resources 0

Qualtrics

MARCH 29, 2019

That’s the newly issued guidance from the Office of Management and Budget (OMB) that requires high-impact federal agencies to incorporate the practices and principles of customer experience as a business discipline into the fabric of their organizations. Three Quick Blog Posts. Here’s a link to that replay.

Government 36

Government Resources Customer Experience Video 36

Wootric CX Blog

MAY 12, 2020

Don’t let your NPS data turn into a dusty pile of unused information. By slicing and dicing the data, you’ll be able to identify opportunities for better marketing and potentially predict (and prevent) churn. The New York Times is using similar data to target subscribers who are at a high risk of leaving.

Net Promoter Score 98

Net Promoter Score NPS Effort Score Feedback 98

Strativity

JULY 16, 2020

Data, analytics, and human understanding are the raw “materials” that comprise the foundation of our work, whether it’s through insights, consulting, or activation. Our analytics bring scientific rigor – through marketing science, data science, behavioral science, and more – to solve the most challenging business problems.

Analytics 52

Analytics Consulting Analysis B2C 52

datastax

OCTOBER 2, 2018

And yet, according to RightScale , 96% of enterprises today use the cloud, with 71% actually identifying as hybrid cloud and 81% as multi-cloud in their data architecture. According to Microsoft , hybrid cloud simply means running your data across multiple physical locations. Design your architecture with the cloud services you choose.

Government 45

Government Competitive Advantage Resources Policies 45

datastax

SEPTEMBER 27, 2018

These systems—which were designed for centralized workloads—have been enabling organizations to store and query structured data with an unmatched level of reliability even today. These data systems were designed for structured data sets and not for fast-moving, highly distributed and flexible data needs of today’s businesses.

System 40

System Data Meeting Management 40

Natalie Petouhof

JUNE 4, 2015

Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric Architecture. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Tweet Herman Wimmer, Co-President kicks off the event.

Chief Customer Officer 40

Chief Customer Officer Analytics Consulting Healthcare 40

Avaya

OCTOBER 12, 2016

Now imagine if you could create these virtual segments on the fabric infrastructure itself, meaning the topology used to carry the traffic would be completely invisible to any IP discovery or hacking. Isolate that critical data in a secure virtual segment and run it over that ONE converged infrastructure.

Transportation 40

Transportation Tools Examples Connections 40

ViiBE Blog

FEBRUARY 9, 2021

It’s imperative to create a content platform that is easily accessible and simple yet robust in use so that all stakeholders can manage and retrieve data without friction. The knowledge management features of ticket tracking record comprehensive data from calls. Want to learn more? Contact us!

Management 52

Management Call Center System Culture 52

Grade.us

JUNE 2, 2020

If you’re a regular on our blog, you know that we consistently focus on the importance of reviews to local businesses , how to find review management clients , how to price your services , how to sell review management , and how to provide review management services. We’re absolutely biased, but we have the data to back it up.

Software 47

Software Management Net Promoter Score Multi-Channel 47

AWS Machine Learning

DECEMBER 16, 2022

Foundation models are large deep learning models trained on a vast quantity of data at scale. Earlier this year, SMP launched sharded data parallelism , a distributed training technique powered by Amazon in-house MiCS technology under the hood. FlashAttention is introduced in Dao et al. 24xlarge instances. 24xlarge instances.

Training 69

Training Travel Communication Software 69

Grade.us

NOVEMBER 26, 2018

Jay: The data show that about 50% of all word-of-mouth happens offline , and 50% happens online. The data that we have show that people expect a reply from a review within a day or so, within a day or even two days depending on the industry. We do have data on that. What would you say has changed since that book was published?

Social Media 31

Social Media Advertising Customers Case Study 31

Grade.us

AUGUST 27, 2018

In fact, data indicates Google searches for hotels have taken a massive plunge, because so many people go to TripAdvisor first. For that reason, it's woven into the fabric of hospitality industry marketing. The post Hospitality Industry Review Management Tips and Insights appeared first on Blog | Grade.us

Hospitality 22

Hospitality Industry Tips Management 22

AWS Machine Learning

MARCH 1, 2023

Generative artificial intelligence (AI) refers to AI algorithms designed to generate new content, such as images, text, audio, or video, based on a set of learned patterns and data. This blog post details the implementation of generative AI-assisted fashion online styling using text prompts.

Fashion 80

Fashion Training Apparel e-support 80

Avaya

NOVEMBER 2, 2016

Visitors can listen to case studies and tracks covering the IoT ecosystem including: smart cities, connected living, wearables, developing and IoT technologies, connected industry, connected services, and data and security. Hyper-segmentation allows you to span beyond the data center, building or campus. Hey, I’m a total tech nerd.

Wireless 40

Wireless How To Transportation Connections 40

Totango

DECEMBER 10, 2020

Previously, customers were continuously handed off to one another, with a lack of centralized data. Tools like customer health scorecards consolidate these data points into an easily readable metric that is accessible company-wide. Even prior to the pandemic, the role of CS teams in the customer journey was shifting.

Customer Journeys 71

Customer Journeys Loyalty Case Study Metrics 71

CSM Magazine

APRIL 26, 2022

Consumers now engage with brands 24/7 across a broad spectrum of channels, including social media, chat, on the web and via the call center – generating huge volumes of unstructured data that contains critical insights companies don’t want to miss. Learn more about Social Connect on our blog or our website. Additional Information.

Social Media 52

Social Media Connections Company Contact Center 52

Avaya

OCTOBER 13, 2016

My colleagues Mark Fletcher and Markus Bornheim followed up with pieces on E911 response times , lack of location data and the technology available to solve these issues. Many PSAPs (Public Safety Access Points) are doing upgrades and modernization, but without the proper infrastructure and data networks much of it could be worthless.

System 40

System Fashion Healthcare Video 40

Bold360

MARCH 18, 2020

With a centralized repository of all company data, you can point someone, anyone, to that foundational source of truth for consistent and up-to-date information. If they do not feel woven into the fabric of the company and work culture, they are less likely to put the effort forward.

Self Service 59

Self Service Knowledge Base Chatbots Healthcare 59

AWS Machine Learning

JUNE 6, 2023

It includes a pre-built Elastic Fabric Adapter (EFA), Nvidia GPU stack, and many deep learning frameworks (TensorFlow, MXNet, and PyTorch with latest release of 2.0) Invoke your model endpoint by sending it test data and verify the inference output. BF16 datatype – New data type support (Brain Floating Point) for Ampere or newer GPUs.

Effort Score 69

Effort Score Training Analysis Policies 69

C Space

MAY 20, 2020

At Etsy , where solo entrepreneurs have been knitting fabric face masks and baking pastries for sale, revenue has doubled from three years ago. It hosted an exclusive conversation with the UK’s housing minister on its blog, while its content marketing team has been in overdrive trying to help people make sense of the new rules.

Brands 52

Brands Airlines Travel Transportation 52

Avaya

NOVEMBER 3, 2016

Over time Avaya’s customers have “pragmatically” converted the networking connections of their existing standalone investments to create fabrics of SIP internetworked appliances. The post Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud appeared first on Avaya Connected Blog. Avaya circa 2004 maybe?

Resources 40

Resources Healthcare Contact Center Government 40

Amity

APRIL 24, 2017

One day they’re delivering a presentation on ROI to a C-Level executive, the next day they’re doing a debugging session with a user on a very technical issue, and the next day they’re going through large amounts of data to research trends and health scores. It also allows us to drive action based on data.

Customer Success 93

Customer Success Culture Metrics Customers 93

SmartKarrot

APRIL 21, 2022

Using data analytics and intel, they need to understand the customer better to empower them. CIO (Chief Information Officer) – Drives a certain level of automation to scrutinize the level of data and information available to the organization. In this blog, we discuss whether these titles are mere hype or here to stay for long.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10

SmartKarrot

APRIL 21, 2022

Using data analytics and intel, they need to understand the customer better to empower them. CIO (Chief Information Officer) – Drives a certain level of automation to scrutinize the level of data and information available to the organization. In this blog, we discuss whether these titles are mere hype or here to stay for long.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10